Last Updated: April 9, 2014

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Reason #1 why the Wizard likes Bovada: Excellent customer support

The thing that separates Bovada from the rest is its customer support. Many other online gaming companies outsource their support. It can be difficult getting a response from them, and if you do it is often slow and handled by somebody with little understanding of gambling or even of English. But Bovada's support is handled by Bovada, and their support staff is actually knowledgeable and helpful.

I'm so confident that you'll have a good experience with Bovada that if you have a problem getting paid and you can't resolve it with them on your own, I'll talk to them myself. I personally have known the Bovada management for about three years and always found them to be professional, friendly, and knowledgeable. I have also personally visited one of their call centers so I could see first-hand how they handle customer issues. (More on my mediation service.)

If you have a problem with any other casino besides Bovada, I can't help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn't my job nor my problem. If you play at Bovada after clicking through my site I'll stand behind you 100%. Any place else and you're on your own.

Visit Bovada

Elite Edge Videos


In January 2014 I tried to make up for the low-budget videos I did in 2011. I hired Elite Edge Productions to help with the audio, video, and editing. These are much better than my old ones. Any fault in them I place on myself.



Wizard-Made Videos


In October 2011 I spent two days making instructional gambling videos. They were edited months later. I know that these videos wouldn't meet the quality standards of Stanley Kubrick. In fact, Ed Wood (my hero) would probably walk out if asked to watch them, even if he were in an airplane.

Seriously, these were done two cheap video cameras and none of the usual accoutrements, like lights or microphones. There was no advance planning or scripting, we all improvised the whole thing. I absolutely can't blame Angela, my student, or Rhys, my editor. I accept all the blame myself.

You can leave comments on YouTube about how much I suck, and how much the videos stink, if you wish. I already know, and my forum members at Wizard of Vegas have already beaten me up pretty badly for the lack production values. After this experience I can no longer laugh at movies like Plan Nine from Outer Space, because I know that making a video of even something easy is a lot harder than it looks.

So, with my confession out of the way, here are the links directly to YouTube to watch them.

American Casino Guide Videos


From time to time Steve Bourie, of the American Casino Guide, visits Vegas and asks me to do some videos with him. His production values are much better than mine, which may explain why they get about 20 times as many views each. Enjoy.
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