Responsible Gambling, Customer Support & Security
The casino promotes responsible gambling, and players will be able to set limits on their time or the amount of money they want to spend on playing casino games. Players should regularly perform self-assessment tests to determine if they are in any way affected by online gaming. It is advised to take breaks and reach out to the customer care department to limit your access to the casino if you notice any concerning behavior. If you opt for self-exclusion, this means that your account will be locked for a minimum period of six months, during which you will not receive any promotional material. If you need a shorter break, a cooling-off period of seven days is available.
The casino’s website is localized in Danish, German, English, Finnish, French, Italian, Norwegian, Portuguese, and Swedish. This ensures that international players can access relevant information in their preferred language. In case you need to reach out to the customer care department, you can do so around the clock. Available channels are live chat and email. Unfortunately, telephone support is not provided, which may be inconvenient for players who prefer communicating with the support team this way.
Even though the customer support team is professionally trained, some players may find the lack of a Frequently Asked Questions (FAQ) page also a downside, as they will not be able to browse general topics and get answers to common questions without reaching out to the support team.
If you are curious about the security measures the operator takes to protect your sensitive data and financial information, rest assured that the browsing connection is secured by the latest 128 TLS 1.3 encryption, which makes it difficult for third parties to access or view information exchanged between your device and the casino. This encryption method is widely used across various online industries, ensuring a high level of safety at RX Casino as well.
Terms and Conditions, Banking
As we often like to stress to our readers, it is very important to read the casino’s terms and conditions. We did the same and reviewed this document thoroughly. While, we did not find anything that could be considered predatory, we have compiled a brief list of important rules that all casino players should be aware of:
- The casino has the right to decide not to accept a sign-up application from any player, at their sole discretion and with no prior notice or justification.
- The operator reserves the right to restrict any account until a player provides all required information needed for the verification process.
- Accounts are subject to closure in case it is confirmed that a player registered at the casino multiple times.
- RX reserves the right to any account without prior notice.
- The operator can refuse entirely or partially, restrict or limit any wager, at any time, without providing a reason for such a decision.
- There are fees for processing deposits and withdrawals.
- Deposited funds need to be wagered at least one time to be withdrawn without a fee.
When it comes to banking options, keep in mind that this online casino operator included transactions in both traditional currencies and cryptocurrencies, so count on Cardano, Bitcoin Cash, Bitcoin, Dogecoin, Ethereum, Ripple, Tether, Tron, Solana, Litecoin, and more.
Although the casino supports bank wire transfers, popular cryptocurrency options, payment cards, and widely used e-wallets, some of these options will not be available to players depending on the country they are from, as certain banking methods are not available in all jurisdictions for online gambling. Make sure to check in advance whether your preferred payment option is at your disposal.
Note that in order to complete the Know Your Customer (KYC) procedure, you will need to provide the casino with your personal identification documents, including an ID card, passport, driver’s license, or a similar document, as well as proof of address and proof of payment methods. In some cases, a selfie holding your ID document may also be required. The casino may also arrange a verification call to finalize the identity verification process.
All documents can be submitted through the casino’s website via the player dashboard. The verification process typically takes less than one hour or up to one hour to complete.
After completing this procedure, the pending time for withdrawals is up to seven business days, which is considered slightly slower than the industry standard. The same goes for the monthly cashout limit, which is relatively low and depends on the total sum of deposits made.
Banking options at RX Casino
Slots
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The casino comes with a rich online slots game library, and the number of available titles at the time of our visit was almost three thousand games. So, in case you are a slots fan - and we believe that the vast majority of us are - you will be able to have a lot of fun here and enjoy the content hosted by RX Casino.
Here, you will be able to find titles with various reel setups and attractive bonus features such as multipliers, scatters, wilds, and so on. You will be able to check out both old-school slots as well as modern games developed recently with the idea of bringing refreshment and innovation to the iGaming industry landscape.
Here are some of the games recommended by the operator that you should definitely try out: Raiders of the Lost Book, Aztecs Legend 2, Coin Win Hold The Spin, Hell Hot 100, Gold Rush With Johnny, Elephants Gold Buy Bonus Combo, Big Wild Buffalo, Reel Eldorado, Piggy Tap, Lord Of The Seas, Joker Stoker, Elvis Frog in Vegas, Golden Octopus, Fortune Five Double, Sticky Coin Hold The Spin, Egypt Sun Deluxe, Buffalo Trail, Leprechauns Gold, Wolf’s Moon, Raging Lion, Cleo’s Secrets, Sun of Egypt 3, Coin Rush Elephant Strike Running Wins, Cherry Boom, Sunny Coin 2 Hold The Spin, and more.
Comp Point Program
The operator also included a VIP program and we can confirm that players who enjoy maximizing their time by collecting loyalty points will have fun here. RX Casino has ensured that gamblers can benefit by participating in this points-based loyalty scheme, which will allow them to progress through six available tiers: Bronze, Silver, Gold, Platinum, Diamond, and Adamantium. Each of these levels comes with certain goodies.
For example, players can receive extra spins, as well as weekly and monthly casino bonuses, cashbacks, priority customer support, VIP manager assistance, and other rewards. In addition, holders of higher tiers can participate in exclusive competitions and tournaments, attend VIP events, receive gifts, and more.
Countries not supported
RX Casino does not accept players from the following countries: Alabama, Alaska, Algeria, American Samoa, Angola, Arizona, Arkansas, Aruba, Austria, Bulgaria, Burkina Faso, California, Cameroon, Colorado, Comoros, Congo Democratic Republic, Connecticut, Cote d'Ivoire, Croatia, Curacao, DC, Delaware, Florida, France, French Guiana, French Polynesia, Georgia, Germany, Guadeloupe, Guam, Haiti, Hawaii, Idaho, Illinois, Indiana, Iowa, Iran, Kansas, Kentucky, Kenya, Korea, Democratic People's Republic of, Lebanon, Louisiana, Maine, Mali, Martinique, Maryland, Massachusetts, Mayotte, Michigan, Minnesota, Mississippi, Missouri, Monaco, Montana, Mozambique, Myanmar, Namibia, Nebraska, Netherlands, Nevada, New Caledonia, New Hampshire, New Jersey, New Mexico, New York, Nigeria, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Ontario, Oregon, Pennsylvania, Philippines, Puerto Rico, Reunion, Rhode Island, Saint Martin, South Africa, South Carolina, South Dakota, South Sudan, Spain, Syria, Tanzania, Tennessee, Texas, United Kingdom, United States, United States Minor Outlying Islands, Utah, Venezuela, Vermont, Viet Nam, Virgin Islands, U.S., Virginia, Wallis and Futuna, Washington, West Virginia, Wisconsin, Wyoming and Yemen.
Wizard Endorsement Status
RX Casino has not earned endorsement from the Wizard of Odds.
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Comments: 2
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User reviews marked with this logo are syndicated from LCB.org
5 / 5
The casino has a strong security system, including SSL encryption and two-factor authentication (2FA) for extra account protection. It feels safe to deposit and play without worrying about security risks.
3.5 / 5
Liked ItThis is a nice welcome bonus, but if you’re expecting to cash out quickly, you might be disappointed. The wagering conditions make it a bit challenging.