Responsible Gambling, Customer Support & Security
This online casino operates under a reputable online gambling license which means that the casino promotes fair gambling practices and that players’ safety is very important to the operator.
Betgrouse Casino promotes responsible gambling, and players have available a variety of tools and features that may help them in maintaining the balance between their personal lives and playing games online. This is very important because, as we all are aware, in certain cases, gamblers may experience a negative side of online gaming. Certain types of behavior are clear signs that players should take a break from gambling. These usually involve trying to recover from losses by spending excessive time and money at the casino, or even attempting to earn a salary by playing games. Players are recommended to opt for temporary account closure in these cases.
At this gambling place, casino members have several options that they can use. Besides setting personal account limits, they can also perform a self-assessment test by honestly answering questions about gambling habits. Also, there is a reality check feature and the "Cool Off" period, as well as self-exclusion. The cool-off and the time-out can last up to six weeks. Self-exclusion can be activated by getting in touch with the customer support team, and this type of account closure can last up to six months or be permanent.
Whatever the reason you need to reach out to the customer care team, keep in mind that the casino staff is available via email, an online form on the Contact page, and live chat. Phone support is not provided. It's important to note that the casino staff is available to assist gamblers seven days a week during work hours, which are from 8:00 AM to 12:00 AM (CET).
All serious online casino operators make special efforts when it comes to providing a safe gambling environment for casino members and protecting their privacy, sensitive information, and onsite payment transactions. The operator applies reliable security measures, including the latest SSL encryption protocol used in almost all online industries to provide a secure connection between a web browser and a web server.
Terms and Conditions, Banking
Reading the casino’s Terms and Conditions will clarify the rights and responsibilities of both players and the operator. It will help you understand the conditions attached to promotional offers, such as limits, wagering requirements, eligible games, and more. Registering a new account includes agreeing to this document, so all casino visitors and registered members are advised to become familiar with it.
Here is a brief list of important facts players should be aware of:
- Betgrouse Casino reserves the right to perform the verification process at any time and requests personal identification documents or any additional proofs and procedures.
- The operator has the right to void any wager or its part without providing any explanation for such a decision.
- Players from certain countries are not allowed to participate in promotional offers.
- While a withdrawal request is pending, no bonuses can be redeemed.
- The casino can charge fees for processing deposits and withdrawals.
- No-deposit bonuses come with relatively high wagering requirements.
- Winnings earned by using the bonus funds only are capped.
The casino cashier offers trusted, widely-used banking options such as bank wire transfer, credit and debit payment cards, and popular e-wallets including Skrill and PayPal. Keep in mind that the cryptocurrencies are not supported. Note also that cashing out winnings may take up to six days, minimum deposit and monthly withdrawal limits are not announced on the casino’s website.
Banking options at Betgrouse Casino
Slots
In the growing realm of online gambling, slot games continue to attract fans from all around the world. This is why this category is so important for both casino operators and gamblers. From ancient civilizations and mythology themes to futuristic slot adventures, casino gaming studios are striving to impress modern casino players with exciting content featuring inviting reward systems and advanced mechanics.
At the time of our visit, almost five thousand titles were included in the casino’s slots section. Some of the recommended games include Bronco Big Bounty, Rusty & Curly, Genies Arabian Riches, 16 Coins Grand Gold Edition, Beef up the Bonus, Rabbit Fields, Big Bonus Booster, Legend Of Lilith, Aztec Triple Riches Power Combo, Trout's Treasure Countryside Quest, Bouncy Bombs, Fishin' Pots of Gold: Gold Blitz, Diamond Rush Express, Holidays Joker St. Patrick's Day, Galactic Invaders, Sun of Fortune, and more.
Jackpot slots offer players the opportunity to eventually hit huge payouts. They come with popular features and themes. In case you are a fan of this exciting slot game type, at Betgrouse Casino you can try out Viva Fruit Vegas, Royal Rings, Inca Jackpot, Double Scatter 7's, Gold Shot, Genie Mega Reels, Respin King, Super Lion, and numerous other games.
Comp Point Program
The operator appreciates its loyal customers and has prepared a lovely loyalty program with seven available tiers and attractive benefits. The loyalty plan levels are named New Member, Bronze, Silver, Gold, Platinum, Premium, and Prestige.
This loyalty plan does not come with any overly complicated rules. All players need to do is play their favorite casino games and collect comp points.
Keep in mind that this scheme is not available for players based in certain jurisdictions, so make sure to check if you are eligible to participate. In case you are, you can expect numerous bonus offers and personalized promo deals, including cashbacks, better gambling conditions, and more. Of course, the goodies depend on the loyalty level you hold. Premium and Prestige levels are invitation-only and include an excellent reward point redemption rate.
Countries not supported
Betgrouse Casino does not accept players from the following countries: Afghanistan, Alabama, Aland Islands, Alaska, Albania, Alberta, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Arizona, Arkansas, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Columbia, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, California, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Colorado, Comoros, Congo, Congo Democratic Republic, Connecticut, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, DC, Delaware, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, Florida, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, Idaho, Illinois, India, Indiana, Indonesia, Iowa, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kansas, Kazakhstan, Kentucky, Kenya, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Louisiana, Luxembourg, Macau, Madagascar, Maine, Malawi, Malaysia, Maldives, Mali, Malta, Manitoba, Marshall Islands, Martinique, Maryland, Massachusetts, Mauritania, Mauritius, Mayotte, Mexico, Michigan, Micronesia, Federated States of, Minnesota, Mississippi, Missouri, Moldova, Monaco, Mongolia, Montana, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nebraska, Nepal, Netherlands, Netherlands Antilles, Nevada, New Brunswick, New Caledonia, New Hampshire, New Jersey, New Mexico, New York, New Zealand, Newfoundland and Labrador, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Carolina, North Dakota, North Macedonia, Northern Mariana Islands, Northwest Territories, Norway, Nova Scotia, Nunavut, Ohio, Oklahoma, Oman, Ontario, Oregon, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Pennsylvania, Peru, Philippines, Pitcairn, Poland, Portugal, Prince Edward Island, Puerto Rico, Qatar, Quebec, Reunion, Rhode Island, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saskatchewan, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Carolina, South Dakota, South Georgia and The South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Tennessee, Texas, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Utah, Uzbekistan, Vanuatu, Vatican, Venezuela, Vermont, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Virginia, Wallis and Futuna, Washington, West Virginia, Western Sahara, Wisconsin, Wyoming, Yemen, Yugoslavia, Yukon Territory, Zambia and Zimbabwe.
Wizard Endorsement Status
Betgrouse Casino has not earned endorsement from the Wizard of Odds.
Betgrouse Casino Screenshots
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Comments: 1
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User reviews marked with this logo are syndicated from LCB.org
2.8 / 5
OKYou are tempted in with free spins offered but they were never made available. Game choice is good but bonus options and free spins are limited . Not one of my top casinos to play at