Introduction

Betfair Casino is an online gaming operator, headquartered in London, delivering gaming to over four million players throughout the world. They are a multi-platform site, but Playtech powers both the download and instant play versions of the casino. Though they have a lot to offer, they have not quite recovered from a major promotional mishap in 2010.

Casino Info

Software Providers

Betfair is a multi-platform casino. It uses a variety of software, including Net Entertainment, Playtech, Barcrest, Big Time Gaming, Evolution Gaming, EYECON, Play'n GO, Quickspin, Relax Gaming, Pragmatic Play, Red Tiger Gaming, IGT, Fantasma Games, Ash Gaming, Blueprint Gaming, Push Gaming, WMS, Inspired Gaming, Cayetano, SG Interactive, Red7Mobile, CORE Gaming, Reel Time Gaming, Iron Dog Studio, 4ThePlayer, Rarestone Gaming, Hacksaw Gaming, Max Win Gaming and Lucksome Gaming .

Playtech software, a leading software provider, powers both their download and instant play casinos, offering a large assortment of user-friendly games.

Baccarat

Bingo

Blackjack

Caribbean Stud Poker

Casino Hold 'Em

Other Games

Betfair Casino is also home to 86 other games listed below:

Golden Derby (Net Entertainment) Bonus Keno (Net Entertainment) Oasis Poker (Net Entertainment) Red Dog (Net Entertainment) Roulette (Net Entertainment) Scratch Cards (Net Entertainment) TXS Hold 'em (Net Entertainment) Video Poker (Net Entertainment) Double Exposure (Net Entertainment) Pontoon (Net Entertainment) Around the World (Playtech) Blackjack Switch (Playtech) Bonus Bowling (Playtech) Caribbean Poker (Playtech) Casino War (Playtech) Craps (Playtech) Derby Day Horse Racing (Playtech) Dice Twister (Playtech) Heads or Tails (Playtech) Jackpot Darts (Playtech) Keno (Playtech) Let Them Ride (Playtech) Mahjong (Playtech) Mega Ball (Playtech) Pai Gow Poker (Playtech) Pachinko (Playtech) Penalty Shootout (Playtech) Poker Three (Playtech) Pontoon (Playtech) Red Dog (Playtech) Rock Paper Scissors (Playtech) Roller Coaster Dice (Playtech) Roulette (Playtech) Sic Bo (Playtech) Tequila Poker (Playtech) Wild Viking (Playtech) Blackjack Surrender (Playtech) Blackjack/American Blackjack/Perfect Blackjack (Playtech) Blackjack Pro (Playtech) Double Attack Blackjack (Playtech) Lucky Blackjack (Playtech) Casino Reels (Playtech) Video Poker (Playtech)

Final Score (Playtech) Genie's Hi Lo (Playtech) Knockout (Playtech) Wheel of Light (Playtech) Quantum Roulette (Playtech) Greatest Cards Show (Playtech) Roulette (Evolution Gaming) Three Card Poker (Evolution Gaming) Ultimate Texas Hold 'Em (Evolution Gaming) Dragon Tiger (Evolution Gaming) Dream Catcher (Evolution Gaming) Infinite Blackjack (Evolution Gaming) Top Card (Evolution Gaming) Super Sic Bo (Evolution Gaming) Side Bet City (Evolution Gaming) Football Studio (Evolution Gaming) Lightning Dice (Evolution Gaming) Monopoly Live (Evolution Gaming) Free Bet Blackjack (Evolution Gaming) Deal or No Deal Live (Evolution Gaming) Lightning Roulette (Evolution Gaming) Mega Ball (Evolution Gaming) Crazy Time (Evolution Gaming) Lightning Blackjack (Evolution Gaming) Bac Bo (Evolution Gaming) Football Studio Dice (Evolution Gaming) Hit Me Baccarat (EYECON) Roulette (Play'n GO) Pai Gow Poker (Play'n GO) Triple Chance Hi Lo (Play'n GO) Big Six (Play'n GO) Casino War (Play'n GO) Double Exposure (Play'n GO) Video Poker (Play'n GO) Scratch Cards (Play'n GO) Roulette (Relax Gaming) Keno (Pragmatic Play) Roulette (Pragmatic Play) Video Poker (Pragmatic Play) Double Exposure (Pragmatic Play) Casino War (Pragmatic Play) Roulette (Red Tiger Gaming) Deal or No Deal Blackjack (Red Tiger Gaming)

Responsible Gambling, Customer Support & Security

Responsible gaming is given a full page on the Betfair site, with player information covering identifying problem and underage gambling. There are also self-exclusion and limits that can be placed on accounts if you need it. Customer service is available through telephone, live chat, and telephone 24 hours a day. Betfair secures player data using 128-bit SSL encryption technology, which takes player information and scrambles it, making it only readable by the casino’s staff.

Terms and Conditions, Banking

Looking through the terms and conditions at Betfair, there is nothing unfair or predatory toward players. The banking system is solid at Betfair, with the casino offering deposits and withdrawals through eWallet, credit card, and wire. Payout times are reasonably fast, giving players a solid and stable platform for depositing and withdrawing money.

Slots

Online Slots include a wide selection of games ranging from 1-25 lines and up, as well as multiplayer games. Popular titles available at the site include Double Diamond, Cleopatra and Star Trek. Those who go for the downloadable version of the site will have access to 144 Slots, while those who opt for instant play will have access to 126.

Fortunately, Playtech also publishes house edge details on their games, which range from 0.68%-9.07% on their Slots.

Comp Point Program

Playtech provides the comp point program at the site. For every $10 wagered, a player will earn 1 comp point. In addition, every 100 comp points can be converted into $1. Slots and other non-Table Games will award 3 comp points for every $10 wagered.

Licence Information

Betfair is licensed by the Antigua and Barbuda Directorate of Offshore Gaming. You can find contact details for these organizations at http://www.antiguagaming.gov.ag.

Countries not supported

Betfair Casino does not accept players from the following countries: Afghanistan, Alabama, Alaska, Alberta, Algeria, American Samoa, Angola, Antigua and Barbuda, Arizona, Arkansas, Australia, Austria, British Columbia, Brunei, California, Canada, China, Colorado, Connecticut, Czech Republic, DC, Delaware, Florida, France, Georgia, Germany, Greece, Guam, Guyana, Hawaii, Hong Kong, Idaho, Illinois, India, Indiana, Iowa, Iran, Iraq, Israel, Japan, Jersey, Kansas, Kentucky, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Laos, Libya, Louisiana, Maine, Manitoba, Martinique, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Myanmar, Namibia, Nebraska, Nevada, New Brunswick, New Hampshire, New Jersey, New Mexico, New York, Newfoundland and Labrador, North Carolina, North Dakota, Northern Mariana Islands, Northwest Territories, Nova Scotia, Nunavut, Ohio, Oklahoma, Ontario, Oregon, Papua New Guinea, Pennsylvania, Portugal, Prince Edward Island, Puerto Rico, Quebec, Reunion, Rhode Island, Saskatchewan, Serbia, Singapore, South Africa, South Carolina, South Dakota, Spain, Sudan, Syria, Tennessee, Texas, Turkey, Uganda, United States, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming, Yemen, Yukon Territory and Zimbabwe.

Other Products

Betfair runs TVG, the largest legal wagering website and horse racing network in the US. This casino also pioneered and operates the world's leading betting exchange, in addition to a full suite of sportsbook and casino gaming products.

Player Issues

Happy Hour Promotion

In 2010 Betfair ran a casino promotion called "Happy Hour" that offered players an unlimited number of 50% bonuses up to £100 with only a 10xbonus wagering requirement in a 4 hour period. This bonus was vastly over generous to the point that almost all players accepting bonuses would have had an edge over the house as long as the player did not play substantially more than the wagering requirement.

As would be expected, this promotion resulted in a substantial loss for Betfair (rumoured to be in the eight-figure range), as players really cashed in on this promotion. Betfairs response once they realised how badly wrong the Happy Hour promotion had gone for the casino was to start closing player accounts and refusing to pay players. They became uncommunicative with the players involved and refused to work with dispute mediation services.

This was the single biggest instance of confiscation of player funds without breach of a clearly defined term that we have ever come across.

While Betfair have re-engaged with dispute mediation services they have also made clear that discussion of the Happy Hour issue will not be re-opened.

For references see Betfair Player Issues

Wizard Endorsement Status

Betfair Casino has not earned endorsement from the Wizard of Odds.