Responsible Gambling, Customer Support & Security
Kong Casino promotes responsible gambling. Online gaming is intended only for fun, and playing in order to make an income or chase eventual losses is considered a concerning behavior that should be addressed straight away. In case you notice this or any similar type of a gambling related problem, you should reach out to the customer care department and ask for help.
In order to help players determine if they should take a break from playing casino games, the casino provides a self-assessment test that you can complete. In case you answer positively to some of the questions included, restricting your access to the casino is advised.
Casino members have the opportunity to set personal account limits, such as deposit limits on a daily, weekly, or monthly level. And in case they need to stop playing games for a certain period of time, they have a "take a break" and self-exclusion option available.
The self-exclusion option includes closing the casino account for a minimum of six months, and during this period, the account stays closed across all casino networks run by this operator.
There are also free third-party services that can help you out with opting for self-exclusion from all other casinos licensed in Great Britain.
If you need to talk to a representative, you can do so by sending an email or reaching out through the live chat option. Keep in mind that in case of sending an email, you can expect a reply within two business days, while the live chat service comes with working hours, which are 9 am to 4 pm, Monday to Friday.
Note that in case you need to apply a responsible gambling tool, you can do that by yourself around the clock, without reaching out to the customer support department, through the casino website.
There is also a well-written Frequently Asked Questions page with answers to the most common queries that casino players may have. Make sure you visit this page before reaching out to the support team as you can probably find answers to all general questions here.
Also, at King Casino players can count on a high level of data security, as the operator is using a secure SSL encryption, which is considered a standard for protecting customers' personal details as well as their payment transactions on site.
Terms and Conditions, Banking
Joining this online casino includes agreeing to the Terms and Conditions and Privacy Policy, and this is a mandatory step during the sign-up process. Make sure you read those documents as they contain important information about casino services, obligations of players, and the operator as well. We did the same, and even though we did not find anything overly concerning, we compiled a brief list of facts that we believe players should be aware of:
- The casino has the right to withhold any winnings in case of breaching the terms and conditions.
- Certain bonuses come with relatively high wagering requirements.
- The operator has the right to cancel any account if a player is unable to provide personal identification documents needed for the verification process.
- Kong Casino has the right to re-perform the verification procedure from time to time.
- Players are unable to receive a bonus while they have a pending cash-out request.
- All pending promotions and bonus balances are voided from a player's account if their last login exceeds seven days.
- Bonus funds can be withdrawn only in the amount that matches the lifetime deposit amount.
- The casino charges fees for processing withdrawals.
Making deposits and withdrawals is easy and players have at their disposal various popular, traditional payment options, including payment cards, Pay by Mobile, PayPal, Credit, Neteller, and other online banking methods. Transactions are possible in Canadian dollars and UK pounds only.
At the moment of writing this review, the option of using cryptocurrencies at Kong Casino was not available, so in case you prefer this way of funding your account, you will need to use a different method. Hopefully this option will be available in the future.
The casino has the right to request players to complete the Know Your Customer procedure, and in order to finalize this process, they will need to provide the necessary documents within three business days. Keep in mind that cash out pending times are a bit slower than standard, and pending time for a transaction can be up to 72 hours, while in case of bank transfers, withdrawal time can be up to five business days.
All payment methods are country-dependent, meaning that not all options will be available in all gambling jurisdictions.
Banking options at Kong Casino
Slots
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The casino made sure players can try out more than five thousand online slots. The operator included from classic slots to titles with modern mechanics and gamblers can count on long hours of quality entertainment. Here are some of the titles included in this massive game collection: Big Bass Splash, Big Bass Bonanza, Fishin' Frenzy, Eye of Horus, 5 Lions Megaways, Golden Winner, Reel King Mega, Burning Wins 5 Lines, 9 Masks of Fire, Agent Jane Blonde Returns, Starburst, Volts and Bolts, and more.
Comp Point Program
The operator has designed a lovely form of a loyalty plan called Trophies. There are four available levels for all registered casino members that play casino games for real money at Kong Casino.
In order to progress on the loyalty ladder, players need to complete tasks and unlock trophies. On their way up to the highest level, they can earn bonus spins and various goodies and rewards.
Countries not supported
Kong Casino does not accept players from the following countries: Afghanistan, Alabama, Aland Islands, Alaska, Albania, Alberta, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Arizona, Arkansas, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Columbia, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, California, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Colorado, Comoros, Congo, Congo Democratic Republic, Connecticut, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, DC, Delaware, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, Florida, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, Idaho, Illinois, India, Indiana, Indonesia, Iowa, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kansas, Kazakhstan, Kentucky, Kenya, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Louisiana, Luxembourg, Macau, Madagascar, Maine, Malawi, Malaysia, Maldives, Mali, Malta, Manitoba, Marshall Islands, Martinique, Maryland, Massachusetts, Mauritania, Mauritius, Mayotte, Mexico, Michigan, Micronesia, Federated States of, Minnesota, Mississippi, Missouri, Moldova, Monaco, Mongolia, Montana, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nebraska, Nepal, Netherlands, Netherlands Antilles, Nevada, New Brunswick, New Caledonia, New Hampshire, New Jersey, New Mexico, New York, New Zealand, Newfoundland and Labrador, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Carolina, North Dakota, North Macedonia, Northern Mariana Islands, Northwest Territories, Norway, Nova Scotia, Nunavut, Ohio, Oklahoma, Oman, Ontario, Oregon, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Pennsylvania, Peru, Philippines, Pitcairn, Poland, Portugal, Prince Edward Island, Puerto Rico, Qatar, Quebec, Reunion, Rhode Island, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saskatchewan, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Carolina, South Dakota, South Georgia and The South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Tennessee, Texas, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Utah, Uzbekistan, Vanuatu, Vatican, Venezuela, Vermont, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Virginia, Wallis and Futuna, Washington, West Virginia, Western Sahara, Wisconsin, Wyoming, Yemen, Yugoslavia, Yukon Territory, Zambia and Zimbabwe.
Wizard Endorsement Status
Kong Casino has not earned endorsement from the Wizard of Odds.
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