Responsible Gambling, Customer Support & Security
Responsible gaming is handled through a popup section on the casino’s website. While there’s a wealth of information available, the casino puts all of the onus on the player, and doesn’t advertise any limits that can be placed on accounts. I also didn’t see any links to responsible gaming organizations. This is an area that certainly could be improved upon.
The customer support staff can be reached using live chat and email. I spoke to a gentleman about the max withdrawal limits on banking, as there’s none listed. He wasn’t able to get me any exact answers, and getting a cryptic answer took upwards of six minutes. Needless to say, I’m not all that impressed with the customer service.
The casino does protect player information using SSL encryption, which is expected at any website these days. You should only play at casinos that encrypt data, as your personal data could be stolen otherwise.
Terms and Conditions, Banking
The terms and conditions at Betpukka are fairly standard, with nothing sticking out to me as being unfair toward players.
Banking is alright, although it can take up to 72 hours for payouts to be made to eWallets, which is far too long. The site doesn’t have a listed withdrawal limit, although I’d be shocked if there wasn’t one in place. Contacting support didn’t get me straight answers, either.
Banking options at Betpukka
Slots
There are a number of slot machines on offer at Betpukka, with the site offering up over a thousand slots from the likes of Pragmatic, Playson, Red Tiger, 1x2 Gaming, and more. You’ll find a bunch of unique themes and features in these games, along with large progressive jackpots such as NetEnt’s Mega Fortune Mega. The slots can also be played on mobile devices, letting you bet on the go.
Licence Information
Betpukka is licensed to conduct gaming operations through the jurisdiction of Curacao.
Countries not supported
Betpukka does not accept players from the following countries: Afghanistan, Alabama, Aland Islands, Alaska, Alderney, Anguilla, Antarctica, Antigua and Barbuda, Arizona, Arkansas, Armenia, Australia, Belgium, Bouvet Island, British Indian Ocean Territory, Bulgaria, California, Cape Verde, Cayman Islands, Christmas Island, Cocos (Keeling) Islands, Colorado, Congo Democratic Republic, Connecticut, Cuba, Curacao, Cyprus, Czech Republic, DC, Delaware, Denmark, Falkland Islands (Malvinas), Florida, France, French Guiana, French Polynesia, French Southern Territories, Gambia, Georgia, Germany, Greece, Greenland, Guadeloupe, Guyana, Hawaii, Heard Island and McDonald Islands, Hong Kong, Hungary, Idaho, Illinois, Indiana, Iowa, Iran, Iraq, Ireland, Israel, Italy, Japan, Jersey, Kansas, Kentucky, Korea, Democratic People's Republic of, Libya, Louisiana, Macau, Maine, Malta, Martinique, Maryland, Massachusetts, Mayotte, Michigan, Minnesota, Mississippi, Missouri, Montana, Montserrat, Myanmar, Nebraska, Netherlands, Netherlands Antilles, Nevada, New Caledonia, New Hampshire, New Jersey, New Mexico, New York, Niue, Norfolk Island, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Ontario, Oregon, Pennsylvania, Philippines, Pitcairn, Poland, Portugal, Reunion, Rhode Island, Russia, Saint Helena, Saint Martin, Saint Pierre and Miquelon, Saudi Arabia, Serbia, Sierra Leone, Singapore, Slovenia, South Africa, South Carolina, South Dakota, South Georgia and The South Sandwich Islands, South Sudan, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Syria, Tennessee, Texas, Tokelau, Turkey, Turks and Caicos Islands, Uganda, United Kingdom, United States, United States Minor Outlying Islands, Utah, Vatican, Vermont, Virginia, Wallis and Futuna, Washington, West Virginia, Western Sahara, Wisconsin, Wyoming, Yemen and Yugoslavia.
Other Products
In addition to the standard games, Betpukka Casino also has a full live dealer casino, poker room, and offers their custom Talisman game to players.
Player Issues
There aren’t any known player issues pertaining to how Betpukka conducts their gaming operations at this time.
Wizard Endorsement Status
Betpukka has not earned endorsement from the Wizard of Odds.
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Comments: 3
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User reviews marked with this logo are syndicated from LCB.org
5 / 5
AwesomeThe bonus was switched to manual as opposed to automatic. It was a glitch. That is now fixed and every player is automatically credited 100% match on first deposit. As an apology we returned your deposit and as a show of good faith will credit your account with a bonus.
The bonus was switched to manual as opposed to automatic. It was a glitch. That is now fixed and every player is automatically credited 100% match on first deposit. As an apology we returned your deposit and as a show of good faith will credit your account with a bonus. We are a new company, but our staff are highly experienced in the industry. We will probably make more mistakes, but when we do, we will put it right, just as we have here. Thanks for your custom and we look forward to welcoming you back any time... you have my direct email if you have any questions. And thanks LCB for helping to bring this to our attention. A superb site!
Read more2.8 / 5
@sanchya - sorry to hear that you had such experience with the casino. Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.
0.1 / 5
got problems right after i registered - because right after i did deposit - bonus were not added.. ok no problem, there is live chat!!! And then i got final answer - this casino is nightmare..to my question about about welcome bonus i got answer - Please contact support@betpukka.com..
got problems right after i registered - because right after i did deposit - bonus were not added.. ok no problem, there is live chat!!! And then i got final answer - this casino is nightmare..to my question about about welcome bonus i got answer - Please contact support@betpukka.com.. i asked for what i s live help - no answers.. after waiting i asked about solution.. she cant do anything - Please contact support@betpukka.com,i asked to close my account - Please contact support@betpukka.com. NO THANKS.
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