Responsible Gambling, Customer Support & Security
The operator supports responsible gambling and is committed to offering a safe gaming environment to all visitors and casino members. Online gambling and playing casino games can sometimes have negative effects on certain players, and as we all know, gambling is intended only for fun.
If you notice any signs of problematic behavior, such as chasing losses or trying to make an income by playing games, you should consider reaching out to the customer support team or activating the self-exclusion option, which will limit your access to the casino for a certain period.
Besides that, the operator provides options for players who wish to manage their time and money well. They can set weekly and monthly deposit limits, wagering or loss limits, or activate a timeout if they need a short break that can last from twenty-four hours to seven days.
If you opt for self-exclusion, this option will last six months, and after the period ends, your account will be automatically reopened so you can start playing games again. Note that if you wish to close your account for an indefinite period, you can also request that through the online chat option or by sending an email to the support team.
Make sure you frequently perform self-assessment tests and answer important questions about how often you play online casino games to determine whether you could benefit from taking a break or additional help.
Reaching out to the casino support department is easy, and if you need to get in touch with casino staff, we recommend using the online chat option as this is the faster way, considering that the casino does not provide phone support. Additionally, you can count on email support or check out the Frequently Asked Questions page if you have a more general question regarding account payments, bonuses, responsible gambling, technical issues, security, license, legal matters, and other general topics.
In case you are curious about how the operator handles your sensitive information, you can always check the privacy policy page, which will provide a general overview of how the casino handles players' personal information, data retention, marketing communication, and so on. Keep in mind that the casino uses a secure connection protected by TLS 1.3 128-bit keys, an encryption protocol that guards sensitive data and financial transactions from unauthorized access by third parties.
Terms and Conditions, Banking
The casino terms and conditions document is important as it informs you of your obligations, as well as the operator's obligations, and covers important regulations regarding the use of a player account, payment options, refund policies, the complaints procedure, rules for casino bonuses and promotions, and more.
We reviewed this document and did not find anything overly concerning, but we compiled a brief list of the most important facts for you:
- The casino has the right to restrict deposits and withdrawals to the player's account at any time, without prior notice.
- The casino has the right to refuse to register a new account and to terminate an existing account at their sole discretion.
- All deposits must be played and wagered at least once before making a withdrawal request.
- The casino does not charge fees for deposits and withdrawals, but keep in mind there may be additional fees from the payment service provider.
- Multiple casino accounts are not allowed, and if a player opens more than one account, the casino has the right to reclaim any winnings and promotional deals received.
- The operator has the right to postpone withdrawal requests until the player completes the verification procedure. If a player fails to verify their identity, the casino has the right to permanently close the account.
- The operator can use a payment option other than the one specified by the player for processing a withdrawal.
- The casino has the right to void all wagers or part of a wager in case of violation of the casino terms and conditions.
The casino's cashier supports crypto payment options and popular payment methods, including credit and debit cards, as well as e-wallets such as Revolut, Skrill, Neteller, and other online payment options. When it comes to supported currencies, besides Bitcoin, Ethereum, and Litecoin, casino players will be able to make their deposits and withdrawals in Canadian dollars and Euros.
Keep in mind that payment options are country-dependent, which means that some options will not be available in your jurisdiction if the regulations do not allow using certain payment methods for online gambling.
In order to receive your cash out, you will need to complete the Know Your Customer procedure, which can take up to 24 hours. You will need to provide the casino staff with your identification documents, such as an ID card, passport, or driver's license, as well as proof of address and any other additional documents eventually needed to complete the verification process. After this, the processing time for your withdrawal is up to ten hours, while for e-wallets, an instant withdrawal can take up to five business days if your chosen payment option is a credit or debit card.
On the casino website, there is a dedicated payment method page that will give you processing times as well as maximum and minimum deposit amounts for each available option.
Banking options at Fruta Casino
Slots
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Comp Point Program
When it comes to rewarding loyal players for their activity, the operator ensures that casino players can count on exciting rewards. However, keep in mind that the loyalty program is invite-only, and gamblers should pay attention and accept communication from the casino staff to join the VIP team.
Active players who join the loyalty plan can expect various casino bonuses and promotional offers, including bonus spins, access to exciting tournaments, cash drops, races, prize giveaways, the help of a personal account manager, and more.
Countries not supported
Fruta Casino does not accept players from the following countries: Afghanistan, Alabama, Aland Islands, Alaska, Albania, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Arizona, Arkansas, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, California, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Colorado, Comoros, Congo, Congo Democratic Republic, Connecticut, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, DC, Delaware, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, Florida, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, Idaho, Illinois, India, Indiana, Indonesia, Iowa, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kansas, Kazakhstan, Kentucky, Kenya, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Louisiana, Luxembourg, Macau, Madagascar, Maine, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Maryland, Massachusetts, Mauritania, Mauritius, Mayotte, Mexico, Michigan, Micronesia, Federated States of, Minnesota, Mississippi, Missouri, Moldova, Monaco, Mongolia, Montana, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nebraska, Nepal, Netherlands, Netherlands Antilles, Nevada, New Caledonia, New Hampshire, New Jersey, New Mexico, New York, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Carolina, North Dakota, North Macedonia, Northern Mariana Islands, Norway, Ohio, Oklahoma, Oman, Ontario, Oregon, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Pennsylvania, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Rhode Island, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Carolina, South Dakota, South Georgia and The South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Tennessee, Texas, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Utah, Uzbekistan, Vanuatu, Vatican, Venezuela, Vermont, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Virginia, Wallis and Futuna, Washington, West Virginia, Western Sahara, Wisconsin, Wyoming, Yemen, Yugoslavia, Zambia and Zimbabwe.
Wizard Endorsement Status
Fruta Casino has not earned endorsement from the Wizard of Odds.
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