My blacklist is a place for the most unethical of Internet casinos. Reasons for inclusion on the blacklist include:
Game results are not consistent with a random game.
I expect all casinos to offer a fair game as evidenced by the fact that the cards or dice observed fall in line with statistical norms.
Non-payment of legitimate gambling winnings.
Granted the word "legitimate" is rather vague. I would prefer to say "any" gambling winnings, but many online casinos have a policy to not honor winnings in the case of extremely aggressive bonus abuse. While I strongly feel that casinos should honor their own rules, I want this list to consist of casinos that are significantly worse than the industry norm. Seizing deposits, or prior gambling winnings to the current withdrawal, are not acceptable, and justify blacklisting.
Non-payment of affiliate royalties.
Internet casinos typically pay advertisers according to how many players they deliver or how much those players lose. It is not unusual for untrustworthy casinos to short-pay their affiliates, either by changing the commission formula retroactively in their own favor, or simply to stop paying without explanation. Either way, a casino that can not be trusted to pay their advertising debts also can not be trusted to pay winning players, in my opinion.
Stealing web site content (typically mine).
With the introductions out of the way, here is the Blacklist, starting with the most recently added:
The Palace Group/Buffalo Partners
The Palace Group or Buffalo Partners has been added to the Blacklist due to unfair business practices with their marketing business partners. No longer tolerant of unethical practices and due to the breach of contractual agreements, we have no other choice given this dishonorable reputation. As a result we urge players to avoid all brands under this group, which includes:
- JackpotCity Casino
- Mummys Gold
- River Belle Casino
- Ruby Fortune Casino
- Gaming Club Casino
- Spin Palace Casino
- Cabaret Club Casino
- Casino Epoca
- Lucky Nugget Casino
It is advisable that this group of casinos strictly be avoided as players could end up with unresolved issues. Other reports also suggest the Terms & Conditions have changed whenever it is convenient for the Casino causing unfairness to the player.
Added April 14, 2015
I probably should have added Amigotechs three years ago when part one of this story occurred. In late 2011 a player of Youwwager complained that in 922 hands of 50-play jacks or better video poker he never once made a paying hand on the draw. The odds of this happening in a fair game are 1 in 434,095,228,338,431,000,000,000,000,000,000,000,000,000,
A log file corroborated the player's story. Please see the report by Dr. Eliot Jacobson about it, which I assisted with, for more information. After the evidence was presented to them, Amigotechs told me that it was due to a software bug. I was skeptical but had reasonable doubt the claim of cheating was true so game Amigotechs the benefit of the doubt.
Fast forward to April 2015 and a similar complaint was made at The Pogg. A player reported playing 2 Ways Royal 560 times and never had a hand greater than a two pair. Amigotechs uses the same 99.80% pay table that Playtech does. A log file, available at ThePOGG, corroborated the accusation.
Assuming optimal strategy, the probability that any one hand is a two pair or less in that game is 89.02319%. The probability of going 560 hands without beating a two pair is 0.8902319560 = 1 in 18,977,313,106,520,400,000,000,000,000.
The log files in both cases suggest software that guarantees a casino profit by holding back wins if casino revenue is not up to certain levels by random chance. I'm not saying this is what is going on, just that what I'm seeing is indicative of it. Regardless of how these games are programmed, Amigotechs blew their second chance with me.
Added May 20, 2013
The first I heard of Moore Games is when a friend of mine complained that after a win of 9,000 Euros. It took four months to receive the first 5,000 of it. Then, suddenly, with no play, the account balance was zero. The casino told the player they had log files to prove he lost the money gambling, but my friend vehemently denies this, and any such log files would be fake.
Coincidentally, at the same time, The Pogg was investigating a very similar complaint from another winner who had 24,000 Euros mysteriously disappear. The casino sent a denial to the Pogg, and ignored follow-up efforts. The Pogg was basically put in a "he said - she said" situation. However, he uncovered the fact that the gaming license from Curacao was revoked on May 13, which made blacklisting much easier.
I wrote to Moore Games three time to ask for their version of both disputes. The first two attempts were ignored and the third, sent on May 20, 2013, bounced back. I also note that the Moore Games web site went down on that same date. So, maybe this warning may be too late, but if Moore Games still exists, I recommend you stay away, and current players withdraw your funds, if you still can.
Added Dec. 15, 2012
SkillOnNet software is added because of a double-or-nothing feature in their games that is not consistent with statistical norms. After allegations of a win rate well under 50% at CasinoMeister, an independent investigation was conducted by The Pogg. In 303 double-or-nothing games the player won 108 times and lost 193 times. The probability of luck this bad, or worse, is 1 in 1,008,339.
Casinos using SkillOnNet software include EU Casino, Casino Red Kings, Mega Casino, Win 7, Oxygen 9, Play Million, Simba Games, Queen Vegas, Vegas Winner, Luna, BG Room.
Added Dec. 13, 2012
Much like Slotland (see below), the odds of hitting a jackpot is not naturally determined by the cards, even by their own admission.
Please note that all games share the same mechanism which determines the jackpot win. Thus, with card games, the probability of hitting the jackpot combination is not natural but controlled by this shared random mechanism in the same way as slot machines' wins.
This statement can be found in the FAQ, under "How are the odds created for your games?"
It would seem that card games are not the only ones affected by this manipulation of the odds. A complaint was raised with The Pogg about their roulette game. In short, a player bet on a single number in single-zero roulette 1156 times and never won. The probability of this is 1 in 57 trillion.
While the casino admitted that was a mistake, they gave disaffected players a bonus only, with a mandatory play through requirement, as compensation. In my opinion the player should at least be given a full unconditional refund, preferably more as a penance.
Added Dec. 13, 2012
It seems that Slotland shares the same cheating jackpot mechanism as Winaday (see above). Here is what they have to say about their Jacks or Better game.
Please note that all Slotland games share the same mechanism which determines the jackpot win. Therefore, the probability of hitting the jackpot combination on JacksOrBetter is not natural but controlled by this shared random mechanism in the same way as slot machines' wins. — Jacks or Better rules.
BLR Technologies Software
Added Nov. 2, 2011
Game results are not consistent with a random game. Sport books using the BLR casino are World Wide Wagering and Legends. For more on my investigation, please see my page on BLR Technologies.
Added June 9, 2008
Both Ultimate Bet (UB) and Absolute Poker (AP) (see below) are owned by the same parent company, Tokwiro Enterprises. The cheating and alleged cover-up at AP was also occurring at UB. A UB player by the handle "NioNio" stole millions from other players, by way of super-user access, which allowed him/her to see his opponents hole cards. His win rate was many orders of magnitude better than the best poker players on earth. Yet, this went on undetected, and perhaps aided by insiders, at UB for months. It took the player community to expose what was going on. If UB/AP wish to refute any of this, I would be happy to print their corrections or comments.
More information on Ultimate Bet cheating scandal:
Poker site cheating plot a high-stakes whodunit by Mike Brunker at MSNBC.com
Superusers and Silence: How UltimateBet let players get cheated for millions at twoplustwo.com.
Added November 30, 2007
Absolute Poker was placed on the Black List because of a hole-card scandal, and the denial that followed. Anybody can make mistakes or be hit by holes in security. However Absolute Poker had glaring evidence that a particular player was playing with evidence of competitors hole cards, and still denied it. For more information, please see my Absolute Poker investigation.
Virtual Casino Group
Added Nov. 13, 2007
This group of casinos is blacklisted for slow-paying and not paying players at all. I defer to the Casinomeister for the details. One of the many affected players is a good friend of mine, who has been owed money by three of these casinos for years. Virtual casinos are: Cirrus Casino, Prism Casino, Cool Cat Casino, Palace of Chance, Club Player, Vip Lounge, Bet Royal Casino, and SlotsofVegas.com.
SBG Global, Bet Royal — Added October 25, 2007 for non-payment of winnings.
These two sports books claim a group of players were all following the same radio handicapper in Connecticut, and such "syndicate" play is against the rules. In my opinion, this is a ridiculous reason for non-payment. Some handicappers have huge followings, who all bet the same way when the picks are released. Take your losses like a man and pay, for crying out loud!
All Elka System/Oyster Gaming Casinos
After getting some anecdotal evidence that Netgaming.com was cheating in free play mode I gave them a try. In their single zero roulette game, I placed 200 bets on red. My results were 133 wins and 67 losses. The probability of 133 or more wins in 200 spins is 1 in 3,788,515. So obviously they were letting me win. I blame the software for this and thus add all Elka/Oyster Gaming casinos to my blacklist. Besides this reason they have had a terrible reputation in the industry for years. Furthermore one of their clients, NetGaming, sold me out to pornography spammers. I used to maintain a list of Elka/Oyster casinos here but checking a random sampling of about ten 100% had vanished. So I believe this group to be fortunatly defunct.
"Start Your Own Casino" Casinos
Start Your Own Casino software by their own admission can guarantee the operator a specified minimum win. As stated on their web site, "Our proprietary random number generator is calculating your profit before the winning/losing number is sent back to the game. You can set a minimum profit that is always kept for you! This also ensures that you will not wake up with $20000 debts!" Thus the games cannot be completely fair and random. I used to list three casinos using this software, but all three links are dead, as of July, 2009.
All MGM Gaming Systems casinos
The Wizard of Odds recommends you to not play joker poker at all casinos that use MGM Gaming Systems software. Based on my play at Transnet Casino (click here for full story) I very strongly believe that this software is not playing a fair game of Joker Poker. Besides Transnet other casinos that use this software include Axel, Casimodo Palace, Casino XO, Lazarus, Master Blackjack, Moon Palace, Paradise Players, Players Palace, Tiger Dragon, and Vino. (Update: All these casinos fortunately seem to have vanished)
All Vegas Strip Internet Casinos
I played at Cleopatra's Casino when they had a $100 bonus for $100 deposit promotion. I ran my balance up to $300 and cashed out. The $200 in bonus/winnings arrived 20 days later by Fed Ex, with an apology for taking so long. As usual with Real Time Gaming casinos everything went very smoothly and the bonus was paid quickly and without fuss. However I got a complaint from a player in July 2001 saying he responded to a Cleopatra promotion through this site. The player in question claims they refused payment of winnings and ignored all his inquiries. I put in an inquiry myself about the situation, which they never responded to. Failure to respond to my inquiry is just cause for me to remove my endorsement. This casino is part of the "Vegas Strip" family of casinos, a group I have been hearing a lot of complaints about. The GameMaster reports they have refused to pay winnings to players just for living in Denmark (a country known for Internet casino fraud). Other Vegas Strip casinos include America's Online Casino, Cleopatra's Casino, Club Regal Casino, eWorld Casino, and Club Mardi Gras Casino. Last date played: May 9, 2001. (Real Time Gaming software)
When I played at Casino Bar on May 27, 2002, and December 13, 2002, the evidence will show that I didn't get a fair game of blackjack. Three other webmasters also tested them and the results were also not in line with a fair game. For the entire story please visit Casino Bar investigation. Date last played: December 13, 2002 (C.O.A World Entertainment software). As of July, 2009, Casino Bar seems to have vanished.
Please see our Gray List for casinos and software companies that deserve a warning but that don't rise to the level to be listed here.