
Responsible Gambling, Customer Support & Security
There isn’t a responsible gaming page on the Prima Play website, which is a disappointment. We feel that all gaming companies have a duty to provide information on preventing addiction and underage betting. This is something that Prima Play’s management should work to implement as soon as possible.
The customer support team is available 24 hours a day, 7 days a week using live chat and email. Using the chat function I got assistance within 30 seconds. The team seemed able to answer my basic questions, although a more complex issue likely would require the use of a manager, which takes longer.
The casino does encrypt player data, which is something that every reputable site does these days. Still, you want to make sure your casino encrypts data, as it’s a way to prevent identity theft. Only play at sites that encrypt information.
Terms and Conditions, Banking
For the most part, the terms and conditions at Prima Play are fairly standard. Still, I don’t like the term that states that dormant accounts may see balances zeroed out.
The banking is decent for a site that accepts American players. The site accepts transactions using eWallets, Bitcoin, credit cards, and bank transfer. There is a minimum withdrawal of $50 for eWallets, and $150 for checks, which is too high. The casino can also put in a charge for certain withdrawal types, which I don’t typically like to see. There is a limit of $15,000 per week for withdrawals, with larger wins paid out in chunks.
Banking options at Primaplay Casino
Slots
 Football Frenzy |
 High Fashion |
 Jumping Beans |
 Megasaur |
 Naughty or Nice Spring Break |
 Shark School |
Slots are one of the areas where Prima Play Casino shines, as the group offers both classic and modern video slots to their customers. Admittedly, some of RTG’s older games are showing their age, but the newer games are sharp and include 3D visuals in many instances. The slots have a lot of progressive jackpots tied to them, and there are also mobile slots available for play, which is awesome to see.
Comp Point Program
Prima Play Casino uses the standard RTG loyalty scheme, wherein players earn comp points based on their gameplay. Every time you bet $10 at the casino, you’re awarded 1 comp point. When you attain 100 points, you can redeem those points for $1 cash back at the site.
Licence Information
Prima Play Casino is licensed to conduct gaming operations through the jurisdiction of Curacao.
Countries not supported
Primaplay Casino does not accept players from the following countries: Belgium, Costa Rica, Curacao, France, Germany, Netherlands Antilles, Ontario, Switzerland and United Kingdom.
Player Issues
There aren’t any current player complaints related to how Prima Play Casino conducts their gaming operations.
Wizard Endorsement Status
Primaplay Casino has not earned endorsement from the Wizard of Odds.
Primaplay Casino Screenshots
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Comments: 225
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User reviews marked with this logo are syndicated from LCB.org
Scammers. They used to be decent, but now refuse to pay out. I've been verified and they required additional documents. They won't pay out if you win off of a promo. Horrible customer service that may as well be bots.
Let me get straight to the point POS Casino of the year I came to that conclusion for a few very, very very unfair and unfortunate things that took place that they didn’t pay me wouldn’t pay me a loophole slime ball like most of them are shorts and this is something that I’m never gonna forget.
Let me get straight to the point POS Casino of the year I came to that conclusion for a few very, very very unfair and unfortunate things that took place that they didn’t pay me wouldn’t pay me a loophole slime ball like most of them are shorts and this is something that I’m never gonna forget. I just I was a few years back to my casinos. It was my birthday. I followed all the rules that all eyes crossed all the teas spent a lot of time and money investing into getting to something decent unless I say something decent we’re not talking about not big money to Casino Maybe 1500 2500 something like that my first time withdrawing make sure I double triple checked on all the rules and without getting to align fee, I’ll say when double triple checking I was double or triple informed from a representative of some things that I could do while I was waiting for my Deposit to be approved so excited it’s my birthday. You know usually summertime because I usually usually don’t gotta be al wise guy to understand that but nonetheless while waiting for my deposit to be approved, believe there’s a few sense or something like that you know hang around the couch start playing with that got that some few more dollars literally or something. I got told that I could you know that my deposit was approved it was the deposit was approved and now I can’t take advantage of the other coupons and do whatever I wanted to do I did such and what that was I think that was five dollars or something or whatever it was continuously pressing the button trying to burn through literally dollars about cash out like 2636 whatever I forget, I forget the exact dollar and again after being told more than one time of options because I know how slime balls work the second that I unintentionally which I can own as far as the Back changing would pushed me over a dollar or something like that over the matter or 250 over the max whatever it was when I press that button I immediately I’m talking about it was not a second later that I heard the chime for my email going Off and I forget exactly what the second wasn’t my funds vanished or not notification but something happened but my email chime going off literally less than a second after I press that thing for six dollars be bigger than that and and again following the directions email sorry we’ve had to reverse or whatever your deposit because you didn’t follow the rules back. Have a good day and you can imagine that put me in the communication between me the Casino was this was like inhumane even if the outcome is you guys screw me over this inhumane how you’re going about it and again I made sure the system was told and my deposit or proof again because things can be not that clear or I don’t have a lot of agree to read all the terms and conditions to make that tricky and ultimately they never paid me and they get slimeball number one for that Ghostbusters slime or green goo all over their faces because they’re slime balls that are in business to see how they can strategically take our money. Some casinos are better than others but typically they all have that DNA in them some very very loud some there but there’s some Casino that you say OK. I know that if I know if they say that I better jump on one leg, but if you choose not to, you can move for some legal terms and condition that’s kind of confusing they’re gonna like you got nothing you know whatever let you know there’s some that say I feel I feel more comfortable with these ones but the prima Plex don’t ever feel comfortable with them never Customer Service when I speak with a representative. I literally will go ask a question or make a request get an answer and if it’s this one particular person whose name comes up, they always interpret the same thing I might be cash back or whatever I’m asking question they have interpret it completely different that I don’t even. I don’t even try to argue my case because I know that’s just what they are this person and I think that’s also strategic too for them to believe that you got this company like you know when you’re waiting when you wanna fight these slime balls you got a leverage points bonuses free, but you gotta leverage these things because gambling it’s the totality currently or trail of previous funds, investment or allocated to such is unfair that are legislation lawmakers representatives allow the slime balls to be slime balls at least make them wash their hands PrimaPlay you are a slime ball
Read moreThey screwed me out of a deposit and will purposely look for reason not to pay . Also reps give conflicting information
3.2 / 5
I don’t like the $5 max bet on bonuses and they take off the bonus amount from your win. It’s false advertising saying a max cash out is $100 if you are going to take the original bonus amount off every time.
I don’t like the $5 max bet on bonuses and they take off the bonus amount from your win. It’s false advertising saying a max cash out is $100 if you are going to take the original bonus amount off every time. And the more you bet the higher your weekly free chip is but they just subtract that from your win so you actually lose money for being a loyal player here. For instance my chip was $30 meaning I can max cash out $70. Now my free chip is $40 so I can only max cash out $60. That’s so wrong!
Read more3 / 5
I had a hard time registering, and the sight seemed kind of slow, but that was the only first short time after that the game picked right up and I was waiting for a while. I think I was able to do successful deposit and withdraw in one day not a bad place
3.5 / 5
OKI played here once i believe on the LCB bonus. From what i can remember it was okay and averge . I did not win so never tried to do a cash out. It was fun though and i appreciate the bonuses to try out the casinos .
3.2 / 5
OKIts aight. Tournaments are cool. Haven’t cashed out but I guess I’ll rate again when I do
2.5 / 5
OKHas good selection of tournaments but dont expect to be able to cash out the money without having to win a bunch more times with playthrough of the "winnings"
2.3 / 5
DislikeCrappy selection of games. No good providers. All of the games are lower quality. Didn't care for it at all. Tons of better places to play.
5 / 5
I really enjoy what LCB website gave to us to have experienced with no price at all. Thank you a lot and hope you will get that far that you can to help people have more experience about casino. Peace. Regard.