Responsible Gambling, Customer Support & Security
There’s not a responsible gaming page on the casino’s page that I could find. This is a major missed opportunity, as casinos have a social responsibility to their customers to provide this information in the event it needs to be used. Let’s hope they fix this, as it’s very easy to do so.
Customer support can be reached using live chat and email. Being the impatient person that I am, I opted to use live chat to inquire about bonus terms. I was quickly met by a rep who was able to get me my answers in what I’d call a timely fashion. The support team is about on par with other American-friendly betting sites.
Security is addressed using SSL encryption, which is the standard that most every major website uses to ensure data is protected. Encryption is boring but important. You should only play at a casino that encrypts your data!
Terms and Conditions, Banking
The terms and conditions at DuckyLuck are okay, but there are some things that aren’t great. The first is that your account is deemed inactive after 6 months, and the site will charge a fee of €100 or 5% of the account value. The second is that the casino can close your account at any time for any reason without notice.
Below you’ll find the various banking options available at DuckyLuck Casino.
Banking options at DuckyLuck Casino
Slots
There are a decent number of slots available, but seeing as how they cater to the American market, the numbers will be lower. You’ll find a good selection of themes and features in these games, with mobile slot play supported across the board. Some progressive jackpots are also available to be won.
Comp Point Program
There is a four tier loyalty program in place at DuckyLuck, with the following tiers available: Lucky Duckling, Minted Mallard, Swanky Swan, and Golden Goose. Players are granted extra bonuses for reaching higher tiers, and the standard comp rate is 1 point for 1 dollar spent.
Licence Information
DuckyLuck holds a gaming license through the jurisdiction of Curacao. The license is basically worthless though, as Curacao does nothing to hold casino operators accountable for their actions. Still, it is good to see that DuckyLuck is willing to invest in the cost of a license, showing that they’re at least trying to make an effort to be legitimate.
Countries not supported
DuckyLuck Casino does not accept players from the following countries: Afghanistan, Albania, Alberta, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Armenia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belarus, Belize, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, British Columbia, British Indian Ocean Territory, Brunei, Bulgaria, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Congo, Cote d'Ivoire, Croatia, Cuba, Cyprus, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, France, French Guiana, Gabon, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guam, Guinea, Heard Island and McDonald Islands, Hong Kong, Hungary, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Manitoba, Mauritius, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, New Brunswick, New Jersey, Newfoundland and Labrador, Nigeria, North Macedonia, Northwest Territories, Nova Scotia, Nunavut, Oman, Ontario, Pakistan, Papua New Guinea, Philippines, Prince Edward Island, Puerto Rico, Qatar, Quebec, Reunion, Romania, Russia, Saint Lucia, Samoa, Saskatchewan, Saudi Arabia, Senegal, Serbia, Singapore, Sri Lanka, Suriname, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Viet Nam, Virgin Islands, U.S., Yukon Territory, Zambia and Zimbabwe.
Player Issues
There are currently no known player issues related to how DuckyLuck Casino conducts their gaming operations.
Wizard Endorsement Status
DuckyLuck Casino has not earned endorsement from the Wizard of Odds.
DuckyLuck Casino Screenshots
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Comments: 129
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User reviews marked with this logo are syndicated from LCB.org
2.9 / 5
I actually like this site. Has some of my favorite games as well. I definitely recommend this site.
5 / 5
I take 250 euros from the free 50 euros bonus later this week I am waiting for the withdrawal will arrive 29 next Monday fresh money is always good
3.5 / 5
Not very fast with the withdrawal process but If you don’t mind waiting a week then this is a pretty good place to play
Besides the lengthy id verification process..which they made me go thru multiple times, I also had to wait 15 Business days twice just to have withdrawal approval via email.
Besides the lengthy id verification process..which they made me go thru multiple times, I also had to wait 15 Business days twice just to have withdrawal approval via email. Then was told another 15day period in processors hands for wire transfer...then was told by many agents it was still being processed..which was told had to be 15 days again. Then was told within 24hrs.. afterwards still had not received the money. Was told this time it was sent and bank already has it..which was false. Support won't even return my emails and all have refused to give me transaction id number or any kind of proof of sender info only repeated to me my own info I gave them like my account number routing number my bank name...all info I provided them with. My bank cannot even attempt to search for this payment without any info identifying the sender. IT ALREADY KNOWS MY INFO.its my bank. Still no payment received and no help from support no email replies nothin and won't give me anyting to verify or identify the transfer they claim was completed. $301 and still have not gotten it..plz help me get the money owed to me and explain why my issue is being completely ignored
Read moreHello Jeremy Salmons. We do always mention our clients that BTC is faster to receive payments. Sending a bank wire means that we use an instutition that process this and it becomes a longer process. Please reply with your username for us to review your account, we would love to help you out with your issue.
3.2 / 5
I have a love hate relationship with this site. I have one alot of money here and love the different game style options. But the payout time takes for ever. This is extremely frustrating when you are needing your withdrawal if you want to use it to deposit and play more games.
I have a love hate relationship with this site. I have one alot of money here and love the different game style options. But the payout time takes for ever. This is extremely frustrating when you are needing your withdrawal if you want to use it to deposit and play more games. But i have played several games that did win well and they do give a variety of games to chose from. I will definatley play there again.
Read more1.6 / 5
AverageAt first i loved it.. and was winning all the time, which then they put me under a skilled player which means no promotion or bonus
2.8 / 5
Liked ItThe main reason why I visit Ducky Luck is that they have Keno Draw. That is the only reason the 2.8 is not a 1.8. I have never won anything like I have on Keno Draw on other sites. Maybe its got worse odds, maybe it's Maybelline. Shrug.
1 / 5
TerribleI am giving this place a 3/5. Had you asked me before I tried to withdrawal I would have given it a 10/5. I loved this place, it was so much fun! UNTIL I WON! I was playing off free spins, and a absolute virgin gambler in March. I won I was so shocked! It was somewhere around 13.5K.
I am giving this place a 3/5. Had you asked me before I tried to withdrawal I would have given it a 10/5. I loved this place, it was so much fun! UNTIL I WON! I was playing off free spins, and a absolute virgin gambler in March. I won I was so shocked! It was somewhere around 13.5K. I was totally extatic, as we all would have been! I talked to Johnny (customer service) to get some help, and he told me exactly what I needed to do in order to cash out. He told me to send in all my douments, Photo ID, Credit card, and utility bill, then said to place one withdraw for $150 and then do another withdraw for the rest. I did just that. IT ALL DISAPPEARED! Except the withdraw I put in, I immediately reversed the withdraw and was like, OMG! What just happened? I went to customer service again, and got Lyle. I asked for Johhny, and he informed me he was no longer there. I explained what happened, and he kindly informed me that I was playing on free spins, so none of it, except the $150 was mine to keep. I was so bummed out! Like crushed! Johnny had just told me I had won it, and everything was going to be cool. I was mad as could be and closed my account. Later I remembered, that in haste of my madness and temper tantrum, I had closed my account with the $150.00 still there. I reactivated it a week or so later, and never won near the amount, but did win $1,500. It took WEEKS, SEVERAL WEEKS, of me attempting to get verified. I bugged them every day, until finally they did it. They paid me out pretty quick once I was verified, and then....to top it all off, they deemed me a skilled player at this point, and said I could no longer get any bonuses. Mind you that when you have a "pending withdraw" you are not allowed any freebies at all. So Long story short, I don't play there anymore. I feel like they did me wrong, so I stay away. New players will like it, just be sure to read the T&C and GET VERIFIED BEFORE YOU GIVE THEM ANY MONEY!
Read more3.8 / 5
Liked ItThe game selection is really good but having deposited several times I haven’t been so lucky to win. Good offers on social media and monthly bonuses
1.7 / 5
I don't trust betsoft games and I don't trust casinos that have betsoft as their primary game provider.
I don't trust betsoft games and I don't trust casinos that have betsoft as their primary game provider. Has anybody ever even won any of the progressive jackpots that are apparently as large as they claim to be on almost every one of their jackpot games? id love to hear of a case where somebody actually won one of their jackpots.
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