
Responsible Gambling, Customer Support & Security
Crypto Palace Casino stands for responsible gaming, offering its casino members helpful guidelines on how to manage their money, time, and gambling activity.
As we all know online gambling is a fun activity, but in some rare cases, certain players can experience negative effects of playing casino games. This is why casino members are encouraged to always use personal account limits and avoid chasing eventual losses. This is considered to be concerning behavior that should be addressed right away.
The casino also provides various other tools and resources, including a self-assessment test and a cooling-off period that can last up to one week if you need a short break from playing casino games. Players who decide to take a longer break can activate the self-exclusion option, which will prevent them from accessing the platform for a period of up to six months.
For responsible gaming questions or any other issues you may experience, players will have at their disposal the assistance of a professionally trained customer care team available via support phone line, email, and online chat.
All serious online casino operators strive to comply with online data safety standards. Crypto Palace Casino applies the SSL encryption protocol, which is used as a reliable security tool across the World Wide Web.
Terms and Conditions, Banking
During the registration process, you will be asked to agree to the casino's terms and conditions. This is why it is important for all casino members to always familiarize themselves with the rules and regulations that become obligatory when joining Crypto Palace Casino or any other iGambling community.
Here are some of the rules that we believe all casino players should be aware of:
- The casino does not allow multiple accounts. In case a player registers more than one casino account, the operator has the right to void all winnings, cancel withdrawals, and close the player's accounts.
- The operator has the right to void all winnings in case of a violation of the casino's terms and conditions.
- The casino has the right to close an account if a player does not manage to complete the verification procedure within thirty days.
- Players have to make a minimum verification deposit and wager it at least once before a withdrawal request can be made. The same applies if you have not made deposits during the last ninety days.
- Crypto Palace has the right to refuse any wager or part of it, without notification and at its sole discretion.
- The casino has the right to divide larger winnings into smaller installments.
- The operator may charge fees for processing payment transactions.
- Winnings earned from no-deposit bonuses are capped.
- Withdrawals pending more than 5 days (120 hours) without documents will be returned to player’s account.
- The operator Commits to paying full jackpot winnings within 2 years
When it comes to banking, note that cryptocurrencies are the main option for making deposits and withdrawals here, as Crypto Palace is a crypto-only online casino. Available digital coins are Bitcoin Cash, Bitcoin, Ethereum, Litecoin, MilliBitcoin, USD Coin, and Tether. Gamblers will also be able to use the US Dollar and bank wire transfers for their transactions. Deposits are instant, while withdrawing your funds can take up to seventy-two hours.
The Banking page on the casino’s website provides a detailed guide on how to get started with crypto as well as frequently asked questions about cryptocurrency gambling.
Keep in mind that in order to complete the KYC verification, you'll need to provide a valid passport, ID, or driver's license, proof of address, and a selfie photograph of you holding an ID document. Phone verification may also be required, along with any other additional procedures.
Banking options at Crypto Palace
Slots
 Football Frenzy |
 High Fashion |
 Jumping Beans |
 Megasaur |
 Naughty or Nice Spring Break |
 Shark School |
This online casino does not have the biggest game library out there, but there is something for everyone, no matter what your preferences or experience level.
Here, you can expect slots with stunning graphics, smooth gameplay, great sound effects, rewarding bonus features, and more. You will be able to try out attractive titles from nostalgic three-reel fruit machines to cutting-edge video slots packed with the latest features and mechanics, and we believe this well-rounded collection will be an excellent choice for American players looking for quality entertainment.
Check out some of the recommended USA-friendly slot titles: Hot Pots Master, Whispers of Seasons, Hades' Flames of Fortune, Shogun Princess Quest, Fruit Savers, Sparkling Fortunes, Spicy Reels Fiesta, The Cash Is Right, Fjord's Fortune, Cash Chaser, Yin-Yang Clash, Gemstone Keys The Arcane Unlocked, Charms of the Forest, Mask of the Golden Sphinx, Cash Chalet, Dragon Winds, Rudolph Unleashed, Ronin Quest of Honor, Little Griffins, Punky Hallowin Mega Cascade, Clue Chronicles Mirror Mansion, Paydirt Go for the Gold, Bass Baggin, Glam Cash, Pyramid Pets, Escape the North, Primal Warriors Legacy, Buffalo Mania Deluxe, Wonder Reels, Shelltastic Wins, Cosmic Crusade, Locking Archer, Magic Forest: Spellbound, Mega Monster, Planet of the Roos, Kong Fu, Beary Wild, Sneaky Santa, Dragon Feast, Samba Jackpots, Gem Strike, Penguin Palooza, Fortunate Buddha, Nine Realms, Doragons Gems, Tiger Treasures, and more.
Comp Point Program
Crypto Palace is an amazing online gambling destination for players seeking rewards for their casino activity. The operator provides an inviting loyalty plan that includes three tiers: Bronze, Silver, and Gold, and players are encouraged to explore casino offerings and collect comp points from their very first real-money wager.
Even more perks and bigger rewards await gamblers who reach the Kings Club, which will grant them generous weekly cashbacks, surprise casino bonuses, reload offers, and a personalized experience through the assistance of a dedicated VIP manager, available around the clock via SMS or email, and more.
Keep in mind that if you make a deposit within one hour of registering a new casino account, and contact the support team after that, you can get a share of the generous loyalty points pool.
Countries not supported
Crypto Palace does not accept players from the following countries: Afghanistan, Alberta, Australia, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Brazil, British Columbia, Bulgaria, Canada, Cayman Islands, Central African Republic, Chile, China, Colombia, Congo, Congo Democratic Republic, Cuba, Czech Republic, Ecuador, Finland, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, India, Indonesia, Iran, Iraq, Israel, Italy, Korea, Democratic People's Republic of, Latvia, Lebanon, Libya, Lithuania, Mali, Manitoba, Martinique, Mauritius, Mayotte, Michigan, Morocco, Myanmar, Netherlands, Netherlands Antilles, New Brunswick, New Jersey, Newfoundland and Labrador, Nicaragua, Nigeria, Northwest Territories, Nova Scotia, Nunavut, Ontario, Pakistan, Philippines, Poland, Prince Edward Island, Quebec, Reunion, Russia, Saskatchewan, Serbia, Slovakia, Somalia, South Africa, South Sudan, Sudan, Swaziland, Syria, Thailand, Turkey, Ukraine, United Arab Emirates, Venezuela, Yemen, Yukon Territory and Zimbabwe.
Wizard Endorsement Status
Crypto Palace has not earned endorsement from the Wizard of Odds.
Crypto Palace Screenshots
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Comments: 40
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User reviews marked with this logo are syndicated from LCB.org
2.6 / 5
Honestly it seems all the other is nothing really special about it, it does it thing but it doesn't stick out among the crowd.
0.7 / 5
Crypto Palace did not give me a very royal welcome or make me feel welcomed at all. At first I was hopeful when I stumbled across a survey specifically for people who just signed up.
Crypto Palace did not give me a very royal welcome or make me feel welcomed at all. At first I was hopeful when I stumbled across a survey specifically for people who just signed up. But that hope dissolved really quick.When I finally found where to enter the LCB promo code, it opened a page that detailed the bonus in formation for the code I entered. I pressed the claim button. And it did nothing. I retried and reached out to their chat support and after explaining that the code didn’t seem to be working. What was strange is that it initially appeared to work. It took me back to the home page where there was a banner on the promotion that stated what the code was and the code with a button that said claim. I press the button for claim and it reloads the page and takes you back in a loop to input the code again but no banner. So input the code and it does nothing. Chat support ignored everything I explained and replied with: congratulations you got 60 free spins! So I replied thanks. But I thought the code was for a free chip $50. And it replied that what they gave was all that my account was eligible for and stopped replying. So I said I’m not sure why you stopped replying. And they replied they are busy with a flux of inquiries. And continued to ignore my question asking why my brand new account wasn’t eligible, because they were being attentive to other customers while ignoring me. Basically it felt like they might as well said shut up and take the free spins lady. We already helped you. When mentioning that I would be leaving a review on LCB where I was referred from and where I received the code, it replied with thank you for your vote. So I figured I was talking to a chat bot. So I sent an email. And have not received a reply back. I played the free spins but I was already not happy at that point. I felt like I had already lost before I even played. It was an underwhelming, disappointing and frustrating first experience and waste of my time. There is no way I would willingly deposit without resolve. I also detailed the experience in their survey of new players experience in a revised survey, (taken a second time as I had prematurely completed the first. Which after completing the first a pop up notification stated as a gift for completing $10 bonus was added to my account. However, it was never actually added that I could see. As my balance remained unchanged. Empty promises and the old bait and switch to lure me in. They definitely did not roll out the red carpet in a royal welcoming. There was nothing royal for me as a customer at all. Anyway. Maybe your experience will be better. I wouldn’t be surprised if it wasn’t though.
Read more4.6 / 5
The site has good games and fair results. This is probably going to be one of my new favorite site
4 / 5
Liked ItCrypto Palace is flashy with huge bonuses and smooth crypto deposits, but the lack of a license and slow payouts make it risky. Fun for bonus hunters, but I’d cash out small and often.
1 / 5
DislikeI rated this casino lower because I spend a good 10 min entering all the info and trying to verify my acct to be told contact support and not allowed to play so its obviously not a Louisiana casino
4.5 / 5
Came to this site using sign up bonus from here. Managed to clear it, and cashed out 100usd. Had good help from chat when my account was suddenly disabled, but it happened because i forget to turn off the vpn on my phone. They were happy to fix the issue and day after I had my withdrawal.
Came to this site using sign up bonus from here. Managed to clear it, and cashed out 100usd. Had good help from chat when my account was suddenly disabled, but it happened because i forget to turn off the vpn on my phone. They were happy to fix the issue and day after I had my withdrawal. It cost 25usd to make a deposit verification. Too much, i think 10usd is good enough for that. All good 4.5!
Read moreThey do not honor their crypto payout request of less than 24hours and customer service is horrible! Great idea, wrong people.
0.6 / 5
TerribleIt's been over 24 hours and I still never received my payment they keep saying they will get it to me but it hasn't came
4.1 / 5
I really enjoyed playing at this casino. The games are exciting, payouts are fast, and the bonuses give great value. Easy to use platform and helpful support make it a fun experience overall!
2.6 / 5
OKI have to say I do not like everything displayed in crypto and the minimum bet on the slots is high because they base it on crypto for some reason, so this casino is not for me. they do give you a nice welcome chip though and if you don't mind betting high then you should probably try it.