Responsible Gambling, Customer Support & Security
Diamond Reels Casino has a page dedicated to responsible gaming, wherein they provide tips for identifying and preventing problem gaming behavior as well as giving players the power to self exclude or set deposit limits should you need to.
Customer service is provided through telephone, email, live chat, and through a submission form, with support staff available to help you for a good portion of the day. The staff was friendly and knowledgeable about the promotion questions I answered, and I was back to gaming within about 5 minutes when I messaged them for help.
Security is handled through 128-bit SSL encryption technology, which scrambles the personal and financial data belonging to you. This is an excellent thing, as it keeps would-be thieves from stealing your data and making you a victim of identity theft.
Terms and Conditions, Banking
Looking through the terms and conditions at Diamond Reels Casino, there does not appear to be anything unfair or predatory about their operations.
The banking system is very limited, as the casino services the American betting market. Players can deposit only through Bitcoin, POLi, MasterCard, Neteller, and Visa, while withdrawals can only be made via bank wire, Visa, MasterCard, and Neteller. The payout times take up to a week to be processed, and there is a hard $5,000 per week withdrawal limit, which is pretty low for a casino that offers progressive jackpots.
Banking options at Diamond Reels Casino
Slots
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There are a healthy number of slots to play at Diamond Reels Casino, although most of the available games are video slots. The games are fairly standard, and if you have played at an RTG casino in the past you will surely recognize them. Progressive jackpots are also offered at Diamond Reels, and there are millions of dollars in prizes available at any given time.
Mobile play really shines in the slot section of the casino, as games are specifically tailored for your smaller screen. Touch controls allow you to place line bets, set auto spins, and conduct all the other standard operations you can through the casino’s desktop platform. It should be noted that there aren’t nearly as many classic slots as video slots in the mobile casino.
Comp Point Program
Diamond Reels Casino awards 1 comp point for every dollar wagered, and 1,000 points can be redeemed for $1 cash at the casino.
Licence Information
Currently it appears as if Diamond Reels Casino is operating without a gaming license.
Countries not supported
Diamond Reels Casino does not accept players from the following countries: Alberta, Australia, Bangladesh, Belarus, Belgium, Brazil, British Columbia, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Czech Republic, Finland, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, India, Indonesia, Ireland, Israel, Japan, Manitoba, Martinique, Mauritius, Mayotte, Morocco, Netherlands Antilles, Nevada, New Brunswick, Newfoundland and Labrador, Nigeria, Northwest Territories, Nova Scotia, Nunavut, Ontario, Pakistan, Philippines, Poland, Prince Edward Island, Quebec, Reunion, Russia, Saskatchewan, Serbia, South Africa, Swaziland, Switzerland, Thailand, Turkey, Ukraine, Venezuela and Yukon Territory.
Player Issues
There are currently no known player issues pertaining to how Diamond Reels Casino conducts its gaming operations.
Wizard Endorsement Status
Diamond Reels Casino has not earned endorsement from the Wizard of Odds.
Diamond Reels Casino Screenshots
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Comments: 129
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User reviews marked with this logo are syndicated from LCB.org
5 / 5
AwesomeHello all 🤗l used the CROWNJEWEL deposit offer and actually made playthrough requirements per GREAT customer service! she did say it was no max cash out n max bet $10 which l was careful not to bet more than that as l actually read the bonus rules 😉 Requested $6000 will keep community informed on process ..
Hello all 🤗l used the CROWNJEWEL deposit offer and actually made playthrough requirements per GREAT customer service! she did say it was no max cash out n max bet $10 which l was careful not to bet more than that as l actually read the bonus rules 😉 Requested $6000 will keep community informed on process ..Thank you LCB and Diamond Reels👍🤞
Read more5 / 5
AwesomeHey members 🤗 just following up on my win ...so far so good. They have been paying me out $1000 weekly. They said since lm a new member. But that's ok lm supposed to get my 3rd withdrawal tomorrow 🤞also ... customer service has been very good thru out all my questions 😉
2 / 5
tried Diamond Reels Casino and the games were decent with a good mix of slots and table options. The site runs smoothly on both desktop and mobile and support is available through live chat. The biggest drawback for me was the withdrawal process which felt slow and complicated.
tried Diamond Reels Casino and the games were decent with a good mix of slots and table options. The site runs smoothly on both desktop and mobile and support is available through live chat. The biggest drawback for me was the withdrawal process which felt slow and complicated. The bonus terms are also pretty tough to meet. Overall it is an okay casino but not the most reliable when it comes to payouts.
Read more3.8 / 5
Really fun style of tournaments every day. My favorite selection of games from any casino. Haven't cashed out yet, but have won several sit and go tournaments and got my chip immediately.
Diamand Reels does not accept players from the Netherlands anymore, the use to but now I can't log in anymore and get the notification that players from my country are denied acces
1 / 5
Not a very good 1st introduction sign up bonus you have to signup on mondays only to get a bonus....
2.5 / 5
OKdiamond reels is ok to play at, they have plenty of promotions and customer support is good. never cashed out here, so cant comment on that.
diamond reels is ok to play at, they have plenty of promotions and customer support is good. never cashed out here, so cant comment on that. they have a strict one free bonus in between deposits policy which also includes rewards or tournament winnings which i find makes the vip and reward program no good in my opinion. i do not like their terms so make sure you read them to decide youreself.
Read moreI played at this casino and it was good . The games was nice. I did not speak to support yet so i can not say if they were good or bad . I will deposit and play again in future. The only thing i do not like was the min bitcoin purchase is 25. Sometimes i like to play keno and will do 15 or 20 .
I played at this casino and it was good . The games was nice. I did not speak to support yet so i can not say if they were good or bad . I will deposit and play again in future. The only thing i do not like was the min bitcoin purchase is 25. Sometimes i like to play keno and will do 15 or 20 . It is worth a spin to see if it is the right place for you .Enjoy :) .
Read more5 / 5
Today i was denied the free bonus chip it said there was a certain day and time in which the chip and coupon code could be claimed undlfrtunately i did not meet the criteria today
3.5 / 5
Liked ItThe casino itself is nice to look at. Although navigating to certain pages are a bit quirky since there's three sides of the site to look at in order to find the link to the page you want which is the same as sister sites.
The casino itself is nice to look at. Although navigating to certain pages are a bit quirky since there's three sides of the site to look at in order to find the link to the page you want which is the same as sister sites. As far as gameplay, the games were limited but sufficient enough to stick around and play (which I'm assuming has to do more with regional licensing legalities). I didn't win but the money circulated enough that it didn't feel rigged. Customer service is actually one of the more informative and responsive than a lot of others sites I've played at. The support team was pleasant and helpful to newcomers, i can only imagine how they are with their VIP players.
Read more3.4 / 5
Liked ItI have had a good experience here so far. Good customer service, game selection amd deposit options. Definitely worth trying out