Online casino players from East Malaysia don’t get a huge number of local payment methods at their disposal across international online casinos to make cost-efficient deposits and withdrawals with, but they certainly have EZMoney to smoothen things up. This is one of the leading remittances in the region, allowing users to send and receive money to and from people across 200 different countries around the world. As such, it is the ideal solution to use to fund an online casino account and cash out winnings from, regardless of where the casino is based. It is already offered across many sites you could consider joining as a player from East Malaysia, so stay with us to find out more about it to eventually start using it. What is EZMoney and why decide to use it across only casinos that accept players from East Malaysia?
About EZMoney
Launched in December 2007, EZ Money became an authorized remittance company in July 2008, licensed by the Bank Negara Malaysia. Its first branch was at Centre Point Kota Kinabalu, opened the same year the solution got properly licensed, but today, its network counts 54 branches all over East Malaysia and the Peninsular Malaysia region.
The solution offers a wide range of services and products related to, of course, money remittance but also currency exchange. Its diversified user base includes all kinds of people and businesses, entrepreneurs, expatriates, tourists, foreign workers, and corporations, all of whom use its services to get the most efficient money remittance and exchange services.
Partnering up with major banks in the ASEAN region and specializing in remittances to the Philippines, Indonesia, China, Australia, and India, the solution has gotten quite popular all across the world, and the preferred choice for users from Malaysia for all of their remittance needs. That’s why since its launch, it has been investing in technology and upgrading its systems to improve its offering and cement itself as the leading Money Services Business company in Asia.
As such, the solution has managed to set its footprint across many industries, the online gambling industry included. Players from Malaysia have never had huge choices of local payment methods to use for their deposits and withdrawals across online casinos, but for over 15 years now, they have EZMoney at their disposal, to make the most cost-efficient transactions with. If you’re a player from the region, in search of the perfect method to use across online casinos, you’re on the right page. Continue reading as, next, we’ll share with you the easy steps you’d need to make to get started with the solution.
Getting Started with It
One of the first things you should know about EZMoney is that you cannot request a transaction with it online; you mustphysically visit a branch to complete your transfer. That being said, as you'd assume, you won't need to create any accounts to start using it, no registration process to go through. All you'd have to do is get out on the street and find the nearest branch to your home to visit and initiate the process.
Before you go out, though, the first step you need to take is to go to its official website and find the Branch Locator tool to find the agent or branch closest to you. Once you have the address, make sure you take some documents for personal identification: a company-issued ID, IMM13, government-issued ID, proof of address, national ID, or passport. And once you're equipped with the identification document, you're good to go.
Visit the address you got that’s nearest to your home, and then go to the desk clerk. In addition to the amount you wish to send, you'd need to share with the desk clerk your full name, contact details, and home address. Then, you'll need to share the beneficiary's full name, contact details, and address. In accordance with the Bank Negara Malaysia regulations, the most you can send in one day is MYR50,000. However, specific limits and remittance requirements may vary depending on the destination country, so make sure you ask the desk clerk or contact the solution's Customer Care team to get the exact information.
Now that that’s out of the way, we should talk about how you pay for the transaction. Naturally, since you’re visiting a branch physically, you can use cash. That’s actually the preferred way. But, for selected remittance services, you may also use online transfer, direct bank transfer and prepaid cards. Make sure you contact Customer Care to get information on alternative payment methods.
The beneficiary in our case is the online casino operator when you're the one depositing, but it is also you when you are withdrawing. So, what happens once the money is sent is that the beneficiary needs to go to the arranged pick-up location to collect it. The pick-up locations are provided by Customer Care representatives, as they depend on the destination country. So, if you’re on the receiving end of the transaction, make sure you get in touch with a Support representative to figure out where you can collect your winnings. We’ll go into detail in the next sections on how deposits and withdrawals with the solution are actually made across online casinos.
How to Deposit at Online Casinos with EZMoney?
One thing is for sure: you will certainly find EZMoney across a decent number of online casinos that cater to Malaysian players. Due to the lack of local options, operators targeting players from the country ensure they give them the opportunity to use the remittance service for smooth deposits and withdrawals. So, the first thing to do here is do your research and find at least a couple of viable candidates to explore.
Check their game selections and bonus offerings and then decide on the one to join, according to your preferences. The minute you decide on the one, register your player account with it. To make a deposit with EZMoney, go through the following step-by-step procedure:
Log into your player profile and find the Banking/Cashier page.
Look for EZMoney’s logo or simply press the Remittance button.
Visit one of the nearest branches and provide the needed documents and information.
Pay in cash or using other payment methods.
Within the same day, the funds will arrive on your casino balance.
How to Withdraw Winnings with It?
The process for withdrawing is exactly the same. You need to select the solution from the Withdrawals section on the Banking/Cashier page and then fill out the blanks for the beneficiary, which in this case is you.
Select how you wish to collect the money and wait for the operator to approve your request. Operators take 24 to 48 hours to review and hopefully approve your request, but once they do, within the same day, the funds will arrive at the pick-up location for you to collect them.
Important note: The solution won’t be offered for withdrawals across all of the casinos that offer it for deposits. The reason is simple: the operator would need to be based in Malaysia or have employees with a valid Malaysian ID in order to be able to send you your winnings, as EZMoney branches are offered in Malaysia only. However, some operators offer it for withdrawals thanks to its collaboration with MoneyGram. Using MoneyGram, operators based anywhere in the world can send money to EZMoney users in Malaysia, to pick them up across all EZMoney branches.
Fees and Limits
The solution charges no fees for its products and services, not even for money changes. The exchange rates applicable depend on the market and are displayed at the branch locations on the Money Changing counters, but no fees will apply.
We mentioned that as far as limits go, you cannot send more than MYR50,000 in one day. For exchanges, if you wish to exchange more than MYR10,000, you are advised to contact the branch beforehand to ensure they have the available funds in the requested currency.
Allowed Countries
This is a solution designed to facilitate the lives of Malaysian citizens, and that’s why you will find its 54 branches only in Malaysia.
However, you can send money to users from over 200 countries in the world. We already mentioned some, like India, Indonesia, Australia, and China, but basically, you can send money to anyone, from any country across the globe.
Accepted Currencies
While you can exchange your currency for any currency thanks to its currency exchange products and services, the Malaysian ringgit is the default currency when using the solution.
This means that if you manage to join a casino that accepts the ringgit, you'll avoid paying exchange fees when depositing and withdrawing with the solution.
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Can I explore EZMoney’s official website in different languages?
No, not really. The official website, probably out of clarity reasons, is only available in the globally-accepted and understood language, English. You won't get other options unless you use the Google Translate tool to translate it into the language that suits you.
Will I find EZMoney on social media?
Yes, indeed, you will find it on YouTube, Instagram and Facebook. The solution has been around for years, making sure it is accessible to all Malaysian users, so naturally, it keeps up with the trends and has ensured it is active on social media, for users to get constant updates on the news and developments introduced in its products and services.
How do I get in touch with EZMoney’s Customer Support team?
There's an entire Contact Us page on its official website, where not only can you find the Branch Locator tool, but also call its agents via the hotline from Monday to Saturday, from 9 am until 6 pm. You can also write them an email or contact them via the on-site contact form, to get your response within 3 business days. The company's headquarters address, email address, and phone number are displayed at the bottom of this page, too, in case you'd need them.
Which are some of the cities in Malaysia where I can find branches?
In addition to the main branch in Kota Kinabalu, you will find branches in Bintulu, Puchong, Kajang, Pekan Donggongon, Petaling Jaya, and Kepong, to mention a few.
How will I know whether the casino received the funds I sent via the remittance service?
As mentioned already, in most cases, the funds are credited to the casino's account, meaning your casino balance, within the same day you sent them. To find out more about the specific delivery times, go to the Remit section on the official website or contact its Support team. You can also try logging into your player profile often the day you send the money, and start using it as soon as it arrives.
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