The US online gambling scene is growing by the minute, with so many new markets opening their doors to interested players, with Philadelphia taking the lead in regulation. The state legalized online casino gambling in 2017, along with other verticals, so Philly players are free to join any casino they have access to. And among most sites that accept players from the state, players can find Citadel Check listed as a payment method. This is a product offered by one of the oldest and most well-respected credit unions, and that's the reason why it is listed across too many casinos to count. If you're a Philly player looking for the most convenient solution to use across US casinos, make sure you stick with us to learn more about it. What is Citadel Check and why use it across US online casinos for your deposits and withdrawals?
About Citadel Check
Offered by one of the most well-regarded, trusted, and oldest non-profit credit unions in the US, Citadel Check is a product that has been used in so many industries in the country, the online gambling industry included. Citadel, previously known as the Lukens Employee Federal Credit Union, launched in 1937, in Coatesville, Philadelphia. In 1963, the union opened its oldest branch, the South Coatesville Branch, and two decades later rebranded to Citadel and became a community-based credit union for Chester County and Lancaster residents.
By 2005, the union grew to $1 billion after merging with Atlantic FCU, and the next year, it expanded to Bucks, Montgomery and Delaware, and Philly counties. By 2020, Citadel expanded to a total of 24 branches, and by 2022, it reached $5 million in assets, launching its new Business Banking Division. Today, with over 85 years of operations, the union delivers a full range of innovative tools, expert guidance, and financial services, including the Citadel Check product, to help families, businesses, and local communities grow and strengthen, building their dreams with its support.
Now, since we’re interested in the checking account, we’ll focus on this service offered by Citadel in this article. One thing you should know right away is that the solution is offered across most online casinoscatering to US players, specifically, players from Philadelphia, so you can rest assured you'll have plenty of choices to check out and consider joining, to make use of its services for both deposits and withdrawals. The solution is really popular across US casinos, so if you wish to get started with it, follow our lead, as you'll learn the steps you need to take next.
Getting Started with It
First things first, as one of the oldest credit unions in Philadelphia, Citadel is ever-growing and innovating, making sure users’ needs are put first and delivering to them the most modern and current solutions and products. That’s why you should not be surprised to learn that you can get started with all of the financial services and products it offers online. You won’t need to visit a branch physically to get started with Citadel Check, therefore, but you can easily order checks online via your mobile banking or online banking profiles. The only condition to start using it, however, would be to have a checking account opened first.
Depending on your preferences, you can choose to open one of two checking accounts, either the Free or the Cashback Rewards Checking Account. With the Free Checking Account, you will pay no monthly service charges, but you'll get limited access to excellent functionalities. But since you have free access to mobile and online banking 24/7 with it, and you get free transactions at Citadel ATMs, you can still consider opening it, as you will still get access to Citadel Check. The Cashback Rewards account earns 1% cashback on everyday payments and purchases of up to $120 per year but comes with a $10 monthly service charge. With it, transactions at both Citadel and non-Citadel ATMs are free, plus you get free stop payments and Automatic Overdraft Transfers, in addition to 24/7 free mobile and online banking, of course. So, choose the one that suits you better, open your account and you'll be ready to start ordering checks.
You would need to simply log into your mobile or online banking profile, and select the checking account you would like to order a check on. If the checking account is not your main account, you may need to use the Switch Account option first, but anyway, once you select your checking account, you would need to navigate to the Account Menu and tap on Order Checks. You would need to enter the payees’ correct name and address information exactly as it is from your bill, or in our case, exactly as written on the Deposit page upon depositing. Specify how much you’d want to have on your casino balance and confirm the transaction.
Keep in mind that some online casino operators won’t accept electronic payments, so the check might need to be mailed to them through the US Postal Service by Citadel. That’s why it is important you have the casino’s correct address for the transaction to succeed. The process is done the other way around for withdrawals, so let’s go over the exact steps you’d need to make when depositing and withdrawing with the solution across US casinos.
How to Deposit at Online Casinos with Citadel Check?
While we just took you through the procedure when you’re the payer, you would probably like to know the exact steps you’d need to make, from logging into a casino player profile, to actually making the deposit, so we’ll take you over them in detail.
Of course, the first step would be selecting a casino to join. You would need to search for sites that have Citadel’s logo displayed on their Banking page, like Vegas Slots, Villento, and Challenge Casino, for instance. All US casinos that offer Citadel will allow you to transact using checks, so you can rest assured that your choice of casinos to explore would be huge.
Once you decide on the casino to join, register a player account with it. To make your first deposit with Citadel Check, do the following:
Log into your casino player account and navigate to the Banking page.
Look for Citadel's logo, press it, and then select Citadel Check as your payment method.
In a new window, log into your mobile or online banking profile.
Repeat the steps as described previously, to order a check.
Confirm your request, and wait for the funds to arrive on your casino balance.
Depending on whether the casino accepts electronic payments or not, the processing times will vary. In most cases, funds are deposited instantly, but sometimes, funds cannot be available immediately due to standard check holds.
How to Withdraw Winnings with It?
The procedure will go the other way around when making a withdrawal with Citadel Check. The operator will need to go through the steps this time, making sure they have your correct name and address when sending a check to you.
That’s why it is essential that you provide your exact details when requesting a withdrawal, and that you specify exactly how much you’d like to cash out. As soon as the casino reviews your request and prepares the check, it will be sent to you, either electronically or via the postal service. Again, the processing times will vary, depending on many factors.
Fees and Limits
Regardless of whether you’re using the Free or the Cashback Rewards Checking Account to order a check, you can rest assured that no fees will apply.
Limits might, however, so you'd need to visit Citadel's official website to find out more about them, depending on the ways you wish to go about it.
Allowed Countries
In order to be eligible to use Citadel Check, you must be a US citizen from the counties where Citadel operates in. The checking accounts are available for teens starting at age 13, however, of course, to use the solution across online casinos, you must be 21 or older, as this is the legal gambling age.
So, assuming you’re a US citizen aged 21 or older, you can rest assured that you can open a checking account and start ordering checks immediately. If a citizen from any other country, this solution is not at your disposal, so look for similar ones offered in your home country.
Accepted Currencies
The US dollar is the default currency when using this solution. That’s expected, considering the solution is only offered to US citizens.
There is no option to use foreign currencies for checking. However, this goes to your advantage, considering you’ll be using your native currency across the US casinos you join to use the solution. Meaning, that you will not be paying any conversion fees, as the US dollar will be at your disposal across all casinos that accept the solution.
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Does the union offer Customer Support to get in touch with in case I have a question regarding Citadel Check?
Yes, sure. Being one of the oldest unions in the States that is all about users and the community, it offers excellent Customer Support. You can give its agents a call at (800) 666-0191, email them, connect via video, or schedule an appointment by completing a contact form. There's also a Live Chat option, in addition to a thorough FAQs page you could use to get the assistance you need.
Is its Customer Support service available 24/7?
No, not really. During holidays, all Citadel offices are closed. Branch hours from Monday to Thursday are 8:30 am to 5:00 pm, on Fridays from 8:30 am to 6:00 pm, and on Saturdays from 9:00 am to 1:00 pm. If you use the virtual assistant, Adel, you can get assistance 24/7, so in case your question needs immediate attention, press the "Start a Chat" button on the menu.
Is Citadel Check available on social media?
You might find new posts regarding Citadel Check on Citadel's official profiles on LinkedIn, Twitter, Facebook, and YouTube; follow any of these profiles and you might come across new information regarding your chosen payment product.
Can I explore Citadel’s official website in different languages?
No, the American English is the only supported language. You probably won't need to explore the site in a different language since you must be a US citizen to use it anyway, so you should have no issues with it.
Can I use an iPhone to access my mobile banking profile and order a Citadel Check?
Sure thing! Regardless of whether you’re using an iPhone or an Android-powered mobile device, you can access your mobile banking profile with Citadel, and order your check.
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