Responsible Gambling, Customer Support & Security
BetOnline does not have a responsible gaming page dedicated to the topic. This is a disappointment, as we feel that all betting sites have a social responsibility to provide information on identifying and fighting both problem and underage gambling. We hope that the site gets on the ball and adopts a responsible gaming page in the near future.
Customer service is available through both email and telephone 24 hours a day, 7 days a week. Unfortunately, there is no live chat option available, so I found myself waiting longer than expected to get a response. Still, the team was friendly enough and able to answer the questions I threw their way in both the general email and casino group.
Security of addressed by the casino implementing 128-bit SSL encryption protection through their entire site. This is a good thing, as it protects the personal and financial data of users, stopping the information from being stolen by hackers. All reputable sites use this technology nowadays, so it’s good to see it present here.
Terms and Conditions, Banking
Looking through the terms and conditions at BetOnline, it appears that many of the casino’s bad rules are still in place, particularly: 10. Bonuses are for recreational players. BetOnline reserves the right to deny and/or cancel bonuses and/or winnings from said bonuses if management determines a player to be non-recreational, an arbitrage bettor, a scalper, a bonus arbitrager, or part of a syndicate - without further explanation. 11. BetOnline reserves the right to take away any bonus at any time without explanation.
The banking system is about what you’d expect from a US-friendly site, as the deposits and withdrawal methods include American Express, wire transfer, check, MasterCard, money order, Skrill, MoneyGram, Neteller, Visa, and Western Union. More recently, the site adopted Bitcoin as well, which does provide faster payouts. Bitcoin can be expected to pay out in 2 business days, while eWallets take 3 business days. Wire transfers can take up to 15 business days, which is very slow.
Banking options at BetOnline Casino
Slots
There are a large number of video slots on offer at BetOnline, along with a smaller selection of classic games. Some progressive jackpots and mobile slots are also available, although the BetSoft jackpots have been found to be unwinnable from an investigation by our sister site Casino Listings.
Comp Point Program
BetOnline does not currently offer comp points to their customers, although there is a cash back program if you lose more than $100 in a week.
Licence Information
BetOnline is licensed to conduct gaming operations through the jurisdiction of Panama.
Countries not supported
BetOnline Casino does not accept players from the following countries: Afghanistan, Australia, Bulgaria, Central African Republic, Congo Democratic Republic, Cote d'Ivoire, Cuba, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, Guinea, Guinea-Bissau, Iran, Iraq, Korea, Democratic People's Republic of, Korea, Republic of, Lebanon, Liberia, Libya, Mali, Malta, Myanmar, Netherlands, Netherlands Antilles, New Jersey, Ontario, Panama, Serbia, Sierra Leone, Slovenia, Somalia, Sudan, Syria, United Kingdom, Yemen and Zimbabwe.
Other Products
In addition to their casino games, BetOnline also offers players a full live dealer casino, sportsbook, and poker room.
Player Issues
In the past there have been player issues stemming from the above-mentioned bad bonus terms. More recently, the site’s live dealer software was found to have had the dealer make an error in dealing, which was caught on video and cost the player money. To their credit, BetOnline dropped the live dealer provider and picked up another one, while also paying the player back the money he lost on the hand.
Wizard Endorsement Status
BetOnline Casino has not earned endorsement from the Wizard of Odds.
BetOnline Casino Screenshots
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Comments: 85
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User reviews marked with this logo are syndicated from LCB.org
Mark Kirksey March 22, 2024 05:10
I have been playing here for years and it has its ups and downs. On the positive side, the casino slots hit huge when they hit. On the downside, I have had a couple games crash during a big win bonus and sure enough get swindled for the actual winnings.
I have been playing here for years and it has its ups and downs. On the positive side, the casino slots hit huge when they hit. On the downside, I have had a couple games crash during a big win bonus and sure enough get swindled for the actual winnings. But this is one of the few I regularly keep playing because they have extremely fast withdrawals. Fastest I have seen so far.
Read moreTayloray March 7, 2024 11:27
This one is decent to do sports betting more so than slots. They have lots of bonus options too. I think there is room for improvement on their slots, however.
bufallocricket January 26, 2024 04:46
I second @Doparker3's sentiment this rating in comparison to what's on the top 5 list in my state has me shocked. This casino comes at a bit of a premium vs the scammers that run amok in unregulated cyberspace selling snake oil bonuses and stealing candy from children.
I second @Doparker3's sentiment this rating in comparison to what's on the top 5 list in my state has me shocked. This casino comes at a bit of a premium vs the scammers that run amok in unregulated cyberspace selling snake oil bonuses and stealing candy from children. But you get what you pay for and the commision kings family of casinos is the gold standard of experience in the united states for me. I can't say it enough but depositing 20$ a month for access to the daily freerolls (BJ, roulette and Slots) has been the most lucrative running freeroll experience I have ever participated in (including both brick and mortar tourneys and online events) https://promotions.betonline.ag/daily-tournaments. Do yourself a favor pay a little more and enjoy this caliber of online experience.
Read moreDoparker3 January 10, 2024 03:00
The low rating is actually pretty shocking, this one's one of my favorite ones especially when it comes to sports and live betting
Jobarsmommy January 3, 2024 15:46
I'm so shocked to see that Betonline has a low rating.
I'm so shocked to see that Betonline has a low rating. Betonline was actually one of the first casinos that I signed up with and I've stayed loyal to them..They have great customer service and I love the fact that when I deposit with Bitcoin and request for a Bitcoin withdrawal I receive it the very same day! They have lots of slots to choose from..
Read moreAshleighKastner604 December 15, 2023 21:40
I have been playing here for quite a while and have won decent amounts on multiple occasions. They are very quick with withdrawals and customer service response, and ever since they started their VIP program I’ve been given more free spins which is nice.
I have been playing here for quite a while and have won decent amounts on multiple occasions. They are very quick with withdrawals and customer service response, and ever since they started their VIP program I’ve been given more free spins which is nice. Sometimes the slots are completely dry though for weeks at a time which is rough.
Read moreBeckballs October 26, 2023 00:29
this is one the first online casino I signed up for, and i remain a loyal player in the casino, the bitcoin withdraw is same day hits my wallet, customer service is awesome, I signed up with wildcasino and superslots sister sites and I get nop deposit free spins in my email a couple times a month,they offer slot...
this is one the first online casino I signed up for, and i remain a loyal player in the casino, the bitcoin withdraw is same day hits my wallet, customer service is awesome, I signed up with wildcasino and superslots sister sites and I get nop deposit free spins in my email a couple times a month,they offer slot tournments, slot races, and daily deposit promos its legit top casino
Read morejjcole237 July 10, 2023 22:57
betonline is one of my top 5 casinos, but only because they have certain games i canot find anywhere else. you can actually deposit as little as $10 crypto even tho you select $20 during deposit. only deposits of $25 and are eligible for bonuses.
betonline is one of my top 5 casinos, but only because they have certain games i canot find anywhere else. you can actually deposit as little as $10 crypto even tho you select $20 during deposit. only deposits of $25 and are eligible for bonuses. I do not care for the fact that every deposit made has a play thru even with bonus.
Read moretherealpeteg June 13, 2023 01:52
Casino is good. No non deposit bonuses but they are fair. They just need better slots and faster payouts IMO
danesduns March 27, 2023 02:34
Made one deposit and found out they're not very transparent about bonus terms. Because of that I won't be depositing with them again. My deposit was gone in 10 minutes with no games hitting at all. There's better places to play.