Responsible Gambling, Customer Support & Security
The casino stands for responsible gaming and the operator advises punters to take all needed measures to avoid compulsive gambling behavior. The players may reach out to the customer support department and ask for the self-exclusion.
The casino staff is available around the clock via email, via live chat and two toll free lines. One is reserved for the USA punters and the other one for the players coming from AUS and NZ.
Grand Rush Casino is a brand that follows the industry safety measures and standards and it applies the SSL encryption protocol for protecting punters’ data.
Terms and Conditions, Banking
The Terms and Conditions document is a mandatory read especially if the online casino licensing is not clearly labeled out.
Membership at Grand Rush Casino includes accepting important rules such as:
- In case of a withdrawal request, punters have a two weeks period available to provide the casino with the verification documents.
- The monthly withdrawal amount is on the lower side.
- Some of the bonuses come with high wagering requirements.
- There is a maximum cash-out cap for winnings earned by using the no-deposit bonus offers.
- Grand Rush Casino has the right to close any account at any time.
The Cashier offers plenty of payment options for deposits and withdrawals including cryptocurrency and other popular banking methods.
Banking options at Grand Rush
Slots
In this section, punters may try out exciting video slot games with various popular themes and attractive reward systems.
Some of the available titles are: The Family Part II, Aladdin's Loot, Mermaid's Treasure, Small Soldiers, Jingle Bell Jackpots, Kraken Deep Wins, The Last Pharaoh, Kitty Cutie, Moon Bitten, Buckaneers, Stones And Bones, Spice Of Life, Zeus Rising, Nordic Wild, Blades Of The Abyss, Trick Or Treat, The Prize Is Right, Rising Sun, Shells 'n Swells, Ocean Treasure, Legends Of Greece, Alpha Squad Origins: Captain Shockwave, Cricket Fever, Irish Wishes, Sirens Serenade, Diamond Cherries, Great White Buffalo, High Noon, Juicy Jewels, Fruit Serenity, Beijing Nights, Buckin' Broncos, Worlds At War, Traces of Evidence, Mighty Aphrodite, Age Of Spartans, Champs-Élysées, Peek Physique, Reels Of Rock, Tales Of Time Travel, Arcadia, Spirit Of The Wild, Perfect Date, Royal Banquet, Gunspinner's Gold, Dark Hearts ,Cash Vegas, Scary Rich 3, Jolly Roger's Jackpot, Leonardo's Loot, Ruby Jade, Dream Wheel, Vegas Road Trip, Wild Fishing, Whodunit, The Cash King, Gems n Jewels, Lucky Leprechauns, Firecrackers, There's Gold Yonder, Scroll Of Horus, Sweet Treats, Big British Bake, Pina Nevada, Monkey Business, Ten Times Wins, Samba Spins, Wild Adventures, Mystic Wolf, Sands Of Space, Destiny Wild and more.
Comp Point Program
At first glance it seemed that the loyalty scheme does not exist at this gaming site. Still, Grand Rush created a loyalty program for the most active punters that can earn points for playing at the casino and progress through the five available levels.
Of course, comp points can be swapped for bonus money, but keep in mind that this one, as all other offers, comes with specific wagering requirements.
Countries not supported
Grand Rush does not accept players from the following countries: Afghanistan, Aland Islands, Albania, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo Democratic Republic, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Ontario, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Yugoslavia, Zambia and Zimbabwe.
Wizard Endorsement Status
Grand Rush has not earned endorsement from the Wizard of Odds.
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Comments: 32
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User reviews marked with this logo are syndicated from LCB.org
1 / 5
TerribleThe overall gaming experience wasn't terrible at this casino but they got out of paying me my bonus winnings even though I met the bonus requirements. Will not play here again.
2.5 / 5
I used to deposit here a lot, but they got super stingy with their coupons and bonuses...stating I was no longer eligible for promos. WTF they lost a depositing customer. Such a shame. They have a lot of my favorite platforms. They should treat weekly depositors good to keep them, you would think!
2.3 / 5
This casino is okay. Much like many others in terms of slot selection. There are no free tournaments which is a bummer. I have never won big at this casino.
3 / 5
OKNearly beat the wagering requirements on a NDB before my luck ran out. Deposited $15 via BTC a few days later and ended up turning it into $230. Verification and withdrawal process was a little longer than my liking.
Nearly beat the wagering requirements on a NDB before my luck ran out. Deposited $15 via BTC a few days later and ended up turning it into $230. Verification and withdrawal process was a little longer than my liking. I'm used to sending in my documents, getting verified, requesting withdrawal, and getting paid all in the same day. I'd say with these guys the whole process took maybe like 5-7 days, from me sending my documents in to the BTC arriving in my wallet. Really the only thing I didn't like; but if I feel like I can get lucky there again, I might use one of their deposit bonuses they send me. Aesthetic wise, it gives a little bit of an older feeling in terms of design and interface; but it runs smoothly
Read more0.1 / 5
I must say personally I do not recommend this casino. The games are fine, much like the other (more reputable) rivals. I recently had to reformat my phone so I lost my way of tracking where I did or didn't have an account.. Thinking I had never tried this casino, I made an account with no red flags..
I must say personally I do not recommend this casino. The games are fine, much like the other (more reputable) rivals. I recently had to reformat my phone so I lost my way of tracking where I did or didn't have an account.. Thinking I had never tried this casino, I made an account with no red flags.. but when I got signed in, I though "Hmm.. This looks familiar.." So having become aware of the do's and don'ts I decided to send customer support a quick message and asked them to please check if I had an existing account, before I played. They were polite until she confirmed there was an account.. Then I very much got the vibe, I was being accused of creating another account intentionally (Even though I immediately told them as soon as I felt I had made a mistake) Note this was one rep., it is very possible they have other techs who are not so.. uninviting.. this is just my personal experience.
Read more0.4 / 5
Not my biggest fan can never get customer service had to resubmit my documents 3x I just gave up
2.5 / 5
DislikeI had a consecutive coupon balance of 870$ or something I stated they were just that they reassured me all was fine I verified asked again nothing was red flagged or anything so I proceeded to cashout they ended up canceling my withdrawal over that issue otherwise deposit between bonuses and have fun !
The 60 free spins is expired. I also tried the other promotion and they said it was invalid too.
Hello Hchilton46, we'll check with the casino representative regarding the exclusive offer and update you as soon as we hear back.
Love the saucify slots. Chat service always willing to give free spins. I like it here…..alot!
1 / 5
DislikeI've been playing at Grand Rush for over a year now and I have made NUMEROUS deposits during that time. I have only cashed out TWICE, and the total amount of all my withdrawals was approx. $2300. Today I made a straight $50 deposit, but I didn't win.
I've been playing at Grand Rush for over a year now and I have made NUMEROUS deposits during that time. I have only cashed out TWICE, and the total amount of all my withdrawals was approx. $2300. Today I made a straight $50 deposit, but I didn't win. I wanted to make another deposit, but I wanted to use a deposit match bonus so that hopefully my money would stretch a little farther this time. I've used numerous match bonuses in the past, but I didn't see any posted on their site, so I asked a rep via chat if they had any bonuses I could use, and this is how that went: Rep: How may I assist you today? Me: Do you have any deposit bonuses that I can use? Rep: Unfortunately your account is not eligible for bonuses Me: Why is that? Rep: This is because you have a withdrawal amount equal to your deposit amount Me: Whaaaaat? I KNOW I have deposited A LOT more than I have withdrawn. Me: Can you please add up my total deposits and total withdrawals? Rep: Unfortunately the system do not show us that At that point I ended the chat, and then I went to my account history and did the math myself. Sure enough, I had 48 deposits and only 2 withdrawals, and my total deposits were 3 times more than my $2300 in withdrawals. I went back to live chat and got the same rep, thank goodness. I told him that I added everything up and that I was right about my withdrawals being less than my total deposits. So, he then he checks with his supervisor and suddenly now I'm "entitled" to a "one time" deposit match bonus for 200%, but after that I would have to made straight deposits only, and MAYBE I will start getting bonuses again. WTF, right? So, I took the deal and lost, of course, unfortunately. There are SO many other online casinos out there that have A LOT more to offer players like me who are loyal and deposit regularly. I like Rival games, but Grand Rush isn't the only casino that has them, so I will be playing elsewhere after this b.s. nonsense.
Read more