Responsible Gambling, Customer Support & Security
Responsible gaming is directly addressed at Boss Casino, with the site dedicating a whole page to the topic. Players will find ways to identify problem gaming behaviors and links to outside assistance groups who can provide counseling should you need it. The casino also offers limits on bets to be placed as well as the ability to self-exclude from the site should you feel the need to.
Customer support is available 24 hours a day, 7 days a week via instant chat, telephone, and email. The support staff picked up my live chat request in under 30 seconds, and I found the rep I dealt with to be both pleasant and able to answer questions regarding bonuses.
Security is dealt with using 128-bit SSL encryption technology, with the site effectively scrambling all of your information and making it only readable by casino staff. This protects you from hackers, who can steal your information and use it to acquire things like credit cards and steal money from bank accounts.
Terms and Conditions, Banking
Looking through the terms and conditions at Boss Casino, there is nothing that is unfair or predatory toward players.
The banking system is excellent, with deposits and withdrawals processed through Neteller, Skrill, Visa, and bank transfer. Deposits can also be made via MasterCard, SOFORT, Paysafecard, Giropay, Poli, iDeal, Trustly, and WebMoney. Payments are processed anywhere between a few minutes and 48 hours, with cashout limits standing at €7,000 weekly or €10,000 monthly.
Banking options at Boss Casino
Slots
There are a large number of video and classic slots on offer at Boss Casino, with the site featuring games from top developers like Net Ent, 1x2 Gaming, Microgaming, and BetSoft. There are also progressive jackpots on offer, allowing players the chance to become instantly wealthy should they hit the winning combination.
Comp Point Program
Players at Boss Casino can join a VIP club, which allows for players to have the chance to earn cash back, bonuses, and comp points. The points are awarded on the amount wagered by players, with new VIP members able to redeem 98 points for €1 in the casino. As you move up in status, that number gets more advantageous, as do the other bonuses offered by the casino.
Licence Information
Boss Casino is licensed to conduct gaming operations through the jurisdiction of Curacao.
Countries not supported
Boss Casino does not accept players from the following countries: Afghanistan, Alabama, Alaska, Albania, Algeria, American Samoa, Andorra, Angola, Antarctica, Antigua and Barbuda, Argentina, Arizona, Arkansas, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, British Indian Ocean Territory, Bulgaria, Burundi, California, Cameroon, Central African Republic, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Colorado, Congo, Congo Democratic Republic, Connecticut, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, DC, Delaware, Denmark, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Florida, France, French Polynesia, French Southern Territories, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Hawaii, Heard Island and McDonald Islands, Hong Kong, Hungary, Idaho, Illinois, Indiana, Indonesia, Iowa, Iran, Iraq, Isle of Man, Israel, Italy, Kansas, Kazakhstan, Kentucky, Korea, Democratic People's Republic of, Korea, Republic of, Laos, Latvia, Lebanon, Liberia, Libya, Lithuania, Louisiana, Macau, Maine, Martinique, Maryland, Massachusetts, Mayotte, Michigan, Minnesota, Mississippi, Missouri, Moldova, Montana, Montenegro, Morocco, Myanmar, Nebraska, Nevada, New Caledonia, New Hampshire, New Jersey, New Mexico, New York, Niger, Nigeria, North Carolina, North Dakota, North Macedonia, Northern Mariana Islands, Ohio, Oklahoma, Ontario, Oregon, Pakistan, Palau, Palestine, Panama, Pennsylvania, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Rhode Island, Romania, Rwanda, Saint Martin, Saint Pierre and Miquelon, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Carolina, South Dakota, South Sudan, Spain, Sri Lanka, Sudan, Sweden, Syria, Taiwan, Tajikistan, Tanzania, Tennessee, Texas, Tunisia, Turkey, Turkmenistan, Uganda, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Utah, Uzbekistan, Vanuatu, Vatican, Venezuela, Vermont, Virgin Islands, British, Virgin Islands, U.S., Virginia, Wallis and Futuna, Washington, West Virginia, Wisconsin, Wyoming, Yemen and Zimbabwe.
Other Products
In addition to standard casino games, players will also find a full live dealer casino at Boss.
Player Issues
There are currently no known player issues pertaining to how Boss Casino conducts its gaming operations.
Wizard Endorsement Status
Boss Casino has not earned endorsement from the Wizard of Odds.
Boss Casino
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Comments: 23
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User reviews marked with this logo are syndicated from LCB.org
5 / 5
Dear Peroni! Thank you for taking the time to share your experience. We take our customers’ feedback seriously so we can continue to improve going forward. Our team thoroughly investigated the cases you described to make sure the winnings had been fairly refunded when needed.
Dear Peroni! Thank you for taking the time to share your experience. We take our customers’ feedback seriously so we can continue to improve going forward. Our team thoroughly investigated the cases you described to make sure the winnings had been fairly refunded when needed. We sincerely apologize for the inconvenience you experienced with the games and all this year we have been working hard to improve our services and select only the best games by the most trusted game providers so all our players can have only a joyful experience on our website. Should you have any questions you are welcome to contact me directly via maddison@bosscasino.com. I would love to help. Kind regards, Maddi Account Manager
Read more0.7 / 5
DislikeI deposit there and manage to clear bonus, and got money. But in some games provider pragmatic when i had bonus freespins winnings not credited on my account. It happend several times and i musted to play carefully. One was returned to my balance but once never.
I deposit there and manage to clear bonus, and got money. But in some games provider pragmatic when i had bonus freespins winnings not credited on my account. It happend several times and i musted to play carefully. One was returned to my balance but once never. It happend before couple years and never refunded to me even they said than that they wait answer of provider. When all this happend i must to wait couple days and not to play during investigation. Bad experience
Read moreHi Dalida, in case you are experiencing a withdrawal issue at this casino, please post your complaint here: https://lcb.org/onlinecasinobonusforum/direct-casino-support/bosscasino and we will further assist.
0.6 / 5
Played at this casino, had a great time. Unfortunately my money was taken away....
2.9 / 5
OKAll I can say about this casino is that it's fair. All other aspects of the experience are average. It's not necessarily a bad thing but again... average.
3.5 / 5
OKI was very excited to play at Boss Casino platform. After, I deposited my first deposit I started to play and... They Netent slots here are laggy and very slow, kinda I was getting more irritated with every second of gameplay. I lost my deposit and I was just angry that I even try this casino out.
I was very excited to play at Boss Casino platform. After, I deposited my first deposit I started to play and... They Netent slots here are laggy and very slow, kinda I was getting more irritated with every second of gameplay. I lost my deposit and I was just angry that I even try this casino out. I cannot say it's very very average casino with lags for me, maybe other people have better experience, cannot tell. I thought it will be a blast but it ended differently. After my journey here, I never even thought of giving them a second chance. Customer Live employees did not help me too, so I was just unhappy with the results.
Read moreI joined this casino 2-3 months back .I got 10$ no deposit bonus. and I comleted my wagering requirement and won 70$ .I was asked to make a deposit to cash out my winnings. Support is good and payout is fast.
I joined this casino 2-3 months back .I got 10$ no deposit bonus. and I comleted my wagering requirement and won 70$ .I was asked to make a deposit to cash out my winnings. Support is good and payout is fast. Over all good casino to play at.I did not find any problem with this casino.They have variety of slots and games to choose from.
Read more5 / 5
Liked Iti love this casino, good game, fast payouts, i have problem but was resolved, also they have facebook promotions for free spins, all the best
4.5 / 5
Liked ItThis is a very nice casino.Starting with a €20 nd bonus to play and to try it out,to a first deposit bonus of 150%+free spins.A very nice selection of slots and providers and excelent customer support.One of my first choices.
3.6 / 5
I registered at Boss casino this year, I made only one deposit with a 200% bonus but soon lost. live support is informative and friendly.