
Responsible Gambling, Customer Support & Security
BetOnline does not have a responsible gaming page dedicated to the topic. This is a disappointment, as we feel that all betting sites have a social responsibility to provide information on identifying and fighting both problem and underage gambling. We hope that the site gets on the ball and adopts a responsible gaming page in the near future.
Customer service is available through both email and telephone 24 hours a day, 7 days a week. Unfortunately, there is no live chat option available, so I found myself waiting longer than expected to get a response. Still, the team was friendly enough and able to answer the questions I threw their way in both the general email and casino group.
Security of addressed by the casino implementing 128-bit SSL encryption protection through their entire site. This is a good thing, as it protects the personal and financial data of users, stopping the information from being stolen by hackers. All reputable sites use this technology nowadays, so it’s good to see it present here.
Terms and Conditions, Banking
Looking through the terms and conditions at BetOnline, it appears that many of the casino’s bad rules are still in place, particularly: 10. Bonuses are for recreational players. BetOnline reserves the right to deny and/or cancel bonuses and/or winnings from said bonuses if management determines a player to be non-recreational, an arbitrage bettor, a scalper, a bonus arbitrager, or part of a syndicate - without further explanation. 11. BetOnline reserves the right to take away any bonus at any time without explanation.
The banking system is about what you’d expect from a US-friendly site, as the deposits and withdrawal methods include American Express, wire transfer, check, MasterCard, money order, Skrill, MoneyGram, Neteller, Visa, and Western Union. More recently, the site adopted Bitcoin as well, which does provide faster payouts. Bitcoin can be expected to pay out in 2 business days, while eWallets take 3 business days. Wire transfers can take up to 15 business days, which is very slow.
Banking options at BetOnline Casino
Slots
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There are a large number of video slots on offer at BetOnline, along with a smaller selection of classic games. Some progressive jackpots and mobile slots are also available, although the BetSoft jackpots have been found to be unwinnable from an investigation by our sister site Casino Listings.
Comp Point Program
BetOnline does not currently offer comp points to their customers, although there is a cash back program if you lose more than $100 in a week.
Licence Information
BetOnline is licensed to conduct gaming operations through the jurisdiction of Panama.
Countries not supported
BetOnline Casino does not accept players from the following countries: Afghanistan, Australia, Bulgaria, Central African Republic, Congo Democratic Republic, Cote d'Ivoire, Cuba, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, Guinea, Guinea-Bissau, Iran, Iraq, Korea, Democratic People's Republic of, Korea, Republic of, Lebanon, Liberia, Libya, Mali, Malta, Myanmar, Netherlands, Netherlands Antilles, New Jersey, Ontario, Panama, Serbia, Sierra Leone, Slovenia, Somalia, Sudan, Syria, United Kingdom, Yemen and Zimbabwe.
Other Products
In addition to their casino games, BetOnline also offers players a full live dealer casino, sportsbook, and poker room.
Player Issues
In the past there have been player issues stemming from the above-mentioned bad bonus terms. More recently, the site’s live dealer software was found to have had the dealer make an error in dealing, which was caught on video and cost the player money. To their credit, BetOnline dropped the live dealer provider and picked up another one, while also paying the player back the money he lost on the hand.
Wizard Endorsement Status
BetOnline Casino has not earned endorsement from the Wizard of Odds.
BetOnline Casino Screenshots
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Comments: 98
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User reviews marked with this logo are syndicated from LCB.org
3.3 / 5
OKExtremely ambiguous conclusions about this room. I registered, everything seems normal at first glance, I played several tournaments and I have a vague feeling that there are a lot of bots in the room, some players just play inappropriately, strangely.
Extremely ambiguous conclusions about this room. I registered, everything seems normal at first glance, I played several tournaments and I have a vague feeling that there are a lot of bots in the room, some players just play inappropriately, strangely. In general, there are tournaments, there are freerolls, but I didn’t like the game in the room, there is no feeling when I want to return to the room
Read moreBunch of fake reviews . I went around wildcasino superslots and now Betonline, same customer service working for all the sister sites. Customer service never once helped me fix any issues and complaints I had. Players over here depositing hundreds and thousands. And i got turned down every single time.
5 / 5
AwesomeLOVE betonline-not for the normal reasons though. One day about 7 years ago, i had made an Echeck deposit for 100 which ended up bouncing (I had accedently used the account numbers from a recently closed bank account) but before realizing this-I ran that 100 up to 11k lol (all from OG cleopatras gold RTG slot).
LOVE betonline-not for the normal reasons though. One day about 7 years ago, i had made an Echeck deposit for 100 which ended up bouncing (I had accedently used the account numbers from a recently closed bank account) but before realizing this-I ran that 100 up to 11k lol (all from OG cleopatras gold RTG slot). Now, NORMALLY that means any winnings that originate from an un-collectable deposit would be voided (sites can't let you freeroll them obv!). Once realizing my mistake I took a screen shot of my balance...then closed the site and drank until i forgot about it. Fast forward 5 years. I am going through an old phone and come across the pic of the 11k balance on BetOnline (luckily from the cashier page which also showed my acccount number). I decide to try to log in an my account is frozen. I talk to live support and they make me send in my ID and all that jazz. after i do an am waiting to hear back I ask support rep what the balance is on the account and am told 10k and change. Long story short after some back and fourth i am told the account was closed due to multi accounting (false) I fight them on that and they change it to me owing them 600 from bad deposits (impossible as back then the limit was 100 for echeck deposits per week) I fight them on that as well but they don't budge and say i gotta pay 600 and they will unlock account and i can cash out the balance. I don't trust them and assume they just want me to pay 600 and then will say the balance is voided as it was won with a "bad deposit" (because that is WHAT THEY SHOULD HAVE DONE lol). I end up offering the higher up security rep i eventually got connected to $1000 if he will allow the 600 to be taken from my balance (I literally told him i will send him 1k if he can help get this 10k cashed out to me). I shit you not HE AGREES (he emails me from a personal email account and agrees to my offer). Within 10 minutes I get another email from him-from his work email-telling me I can log in to request cash out lol. I log in, request 10k btc cashout and receive it 10 mins later. I then buy 2 $500 digital gift cards that the guy had requested me to pay him with, and send him his 1k. Been degening online for about 25 years and this was the single most strange/awesome thing that has happened to me lol
Read more4 / 5
No complaints. The bonus spins are via email and they're few and far between. That being said, I've never had an issue cashing out the winning from the free spins from either BetOnline or any of their sister sites.
No complaints. The bonus spins are via email and they're few and far between. That being said, I've never had an issue cashing out the winning from the free spins from either BetOnline or any of their sister sites. Hasn't happened often, but a handful of times I've taken the free spins to $25 or so and the money is in my acct almost instantly.
Read morewas a lot better before... little to no bonus's any more. I do enjoy the selection of games thre tho
0.9 / 5
Slow payouts, I do like the game selection though. I've deposited several times here and never won. Occasionally I get an email from this casino and a free 20 spins but it's almost impossible to win anything off the 20 let alone the crazy playthrough requirements.
3.4 / 5
Not really the best casino for the average gambler but if you have a pension for spending the slots or bedding or they have a poker platform also it’s a pretty good spot.
Not really the best casino for the average gambler but if you have a pension for spending the slots or bedding or they have a poker platform also it’s a pretty good spot. One of the best features is you can transfer your money between the poker side and the casino side and also they have a weekly and a monthly cashback for the VIPpeople. I don’t plan there often but I still get a couple dollars at the beginning of every month it’s nice. Customer support isn’t the best but they do have a lot of cool live games like instance seven and five not the best and not the worst casino but if you can’t if you gamble a lot it’s it’s an all right stop. The only things I don’t care for about the casino or if you don’t use crypto it’s gonna be a long while till you get your pay out they have special rules with debit cards and credit cards and it’s not in sync with what’s in your balance with what you can cash out it’s on a lag of like six hours And also the customer service is not great quick you get to speak to someone quickly but they really can’t do much for you
Read more4.6 / 5
Love this casino 24/7 agent support. Lots of depositing options, and withdrawal options. Fast payouts less then an hour usually. And now they do weekly and monthly cash boosts based on your play.
2.7 / 5
OKGames are pretty good, they’re the same as SuperSlots and WILD. Rewards aren’t great. Only cashed out once but I do remember it being decently quick.
3.5 / 5
I actually love this place but, because of two seperate awful experiences I suffered at the hands of a casino agent named Kyle and another supervisor named Penny. I’ll never share any thing positive about this place again, at least not until I hear of their termination .
I actually love this place but, because of two seperate awful experiences I suffered at the hands of a casino agent named Kyle and another supervisor named Penny. I’ll never share any thing positive about this place again, at least not until I hear of their termination . This place hires insecure bully’s and their conduct is utterly disgusting. No great platform could ever make up for that. I treat my dogs shits better then they treat the casino patrons
Read more