Responsible Gambling, Customer Support & Security
There is a responsible gaming section on the Planet Casino website, which has some information on fighting gambling addiction as well as underage gambling. The site doesn’t have any deposit or play limits, nor does it have links to outside gambling assistance groups, which is a bit of a disappointment. There is a self-exclusion policy in place though, which does let you block yourself from the site if need be.
Customer support is available through live chat, telephone, or email. The team has been improved upon recently with new management, and they were both responsive and able to answer the basic questions I threw their way. This is a real improvement over the past, when I swear the staff couldn’t tell me that water was wet.
Security is handled using 128-bit SSL encryption, which takes and scrambles your personal and financial data as its moved between your computer and the casino’s servers. We only recommend playing at casinos that encrypt information, as it keeps you safe from hackers and thieves.
Terms and Conditions, Banking
While Planet Casino has taken great strides in righting their wrongs from the past, the casino still has the right to close accounts that have been inactive for 6 months or more. Additionally, playing with an active bonus is limited to a max bet of $8, which is pretty low.
The banking system is a mixed bag, as Planet Casino has relatively fast payout speeds, but fees of up to $30 per transaction and a high minimal withdrawal of $100 torpedoes this a bit. Players can deposit via credit card, ecoPayz, Bitcoin, and UPayCard, while withdrawals can be done through wire, check, Visa, and ecoPayz.
Banking options at Planet Casino
Slots
There are a decent number of slots on offer, with nearly 200 games from Rival and Saucify available to be played. Themes and features vary by title, but you’ll find a large enough library to keep you entertained for long periods of time. A limited selection of mobile slots are also available.
Comp Point Program
A comp program is in place at Planet Casino, where players earn 1 point for every $10 wagered. The site then allows you to redeem 100 points for $1 cash at the casino.
Licence Information
Planet Casino is licensed to conduct gaming operations through the jurisdiction of Curacao.
Countries not supported
Planet Casino does not accept players from the following countries: Australia, Curacao, France, Germany, Hungary, Ontario, South Africa and United Kingdom.
Player Issues
There are currently no known player issues pertaining to how Planet Casino conducts their gaming operations, at least from the new management team.
Wizard Endorsement Status
Planet Casino has not earned endorsement from the Wizard of Odds.
Planet Casino Screenshots
Planet Casino
You have successfully logged in!
Please check your email and follow the link we sent you to complete your registration.
Comments: 22
Please login or register to submit your comment.
User reviews marked with this logo are syndicated from LCB.org
3.4 / 5
Was able to get several bonuses and incentives that made me want to continue playing here. I found the customer service was helpful as well.
4 / 5
AwesomeWhen i claim the spin i have touch outside the freespin screen and it was forfeit loll but in overall im really really having a good time.
0.5 / 5
DislikeI just registered my account through the link and was not able to claim the no deposit bonus because i have to submit my documents for account verification first... I've never heard of this before
2 / 5
AverageHave played here off and on for a few years and overall not very impressed
3.9 / 5
I played the $25 free and actually won but their suppose to send me $100 but will see since I seen the review plus they have my info dam that sucks
3.4 / 5
Good overall experience with decent slot selection. Would like to see more variety of table games.
0.7 / 5
TerribleThe look of the site is like many others and it could have potential but I have a friend who has had nothing but issues with this casino after signing up and depositing.
The look of the site is like many others and it could have potential but I have a friend who has had nothing but issues with this casino after signing up and depositing. He has had deposits manually declined (Bitcoin) and winnings from actual deposits taken away because supposedly they say that playing in their daily tournaments even after depositing is taking a bonus and if you take a bonus you can not cash out. Does not make any sense. I would be very leery of this casino after hearing his experience.
Read more3.7 / 5
Liked Iti really like this casino....the slots are cool but i like the tourneys...i won $100 last week..cant complain about that
2 / 5
Dislikei wasnt too exited about this casino. the downloaded platform was really boring. they gave a $10 no deposit bonus, and that went really fast. hardly any winning on slots
3.7 / 5
Liked ItI am very surprised to see this casino again. I opened my account long ago, but didn't really play here at all. I just logged in and redeemed the free spins mentioned above.
I am very surprised to see this casino again. I opened my account long ago, but didn't really play here at all. I just logged in and redeemed the free spins mentioned above. The game was Wild Berry, and won 20 Euros from 50 spins and lost it all in the same game. After that, I just browsed to find out Verify Email menu, so did the verification. Then, I got another $25 free bonus this time. But, I lost it again quickly... I think that this casino should be OK to play because it got out of blacklist anyway. But, for me, the payment method is only Bitcoin. So, not sure to play here later. Good luck.
Read more