
Responsible Gambling, Customer Support & Security
There isn’t a responsible gaming page to be found on the Lucky Hippo website, which is a disappointment but not really that surprising. Many casinos that don’t have a gaming license don’t put this information up, which goes to show you that the well-being of their players is secondary. This is something that Play Hippo needs to remedy moving forward.
Customer service is available through live chat and email. No hours for the support was available, although when I rang them up in the early afternoon the team was quick to respond to my request for help. I asked some general banking questions and got satisfactory answers. I’d consider the support to be more or less average.
Security is handled using the industry standard 128-bit SSL encryption that we see with most reputable casinos these days. This technology protects you by encrypting information as it moves between your computer and the casino’s servers. It’s highly recommended you only play at casinos that feature this technology.
Terms and Conditions, Banking
Looking through the casino’s terms and conditions, Lucky Hippo “has the right to close an account at any point in time for any reason… without notice.” This is a predatory term, and gives the casino leverage to shut you down for any reason they see fit.
The banking system is a mixed bag at Lucky Hippo. Things move relatively quickly with withdrawals if you use Bitcoin, but if you use another method, you’re going to be waiting several days to get your money. Additionally, there’s low limits on payouts for every transaction method, which is a concern.
Banking options at Lucky Hippo Casino
Slots
 Football Frenzy |
 High Fashion |
 Jumping Beans |
 Megasaur |
 Naughty or Nice Spring Break |
 Shark School |
There’s a decent slot selection in place, as Rival’s full suite of classic and video slots can be found. Some limited progressive jackpots are also on offer, allowing you the chance to win a large cash prize with a single spin of the reels.
Comp Point Program
There is a VIP club in place, which bestows special benefits to those who are members. These bonuses include extra bonuses, comp points, and more.
Licence Information
Play Hippo Casino doesn’t carry a gaming license whatsoever, which is a major red flag, as the casino has no regulating body to answer to in the event of a dispute.
Countries not supported
Lucky Hippo Casino does not accept players from the following countries: Bosnia and Herzegovina, Costa Rica, Malaysia, Morocco, Netherlands, Ontario, Russia, Singapore and United Kingdom.
Player Issues
In the past, players at Play Hippo have complained of slow payout times. This, combined with low payout limits and no gaming license to speak of makes it hard to recommend this site to players.
Wizard Endorsement Status
Lucky Hippo Casino has not earned endorsement from the Wizard of Odds.
Lucky Hippo Casino Screenshots
Lucky Hippo Casino
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Comments: 151
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User reviews marked with this logo are syndicated from LCB.org
3.3 / 5
Average rating for this casino. I have probably played here and deposited ten times overall. My odds don’t see to be as good as the others in this group. I would prefer to play at slots plus or Las Vegas USA. Give it a try, it might be for you!
0.1 / 5
I was in 1st place on a tournament that ended yesterday. I put money into it and now they close without paying me my prize.
People are very nice and helpful. Didn't have to wait long for help. Will play again.
1.5 / 5
DislikeAlright, so I stumbled onto the Lucky Hippo Casino website. First impressions? Let's just say it felt like a time warp, and not the cool, futuristic kind. It had that "early 2000s GeoCities page" vibe, which, honestly, added a certain… rustic charm? It was like a digital archaeological dig.
Alright, so I stumbled onto the Lucky Hippo Casino website. First impressions? Let's just say it felt like a time warp, and not the cool, futuristic kind. It had that "early 2000s GeoCities page" vibe, which, honestly, added a certain… rustic charm? It was like a digital archaeological dig. Slots tourneys are mobile only and there are just way better choices out there.
Read more1 / 5
TerribleI’ve been trying to withdraw my winnings, but it’s been almost a month and still nothing. Support keeps telling me to wait, but there’s no clear explanation or timeline.
1.5 / 5
DislikeEvery game seems like it's worth a shot, but the chances of winning are incredibly small.
1 / 5
TerribleI spent a decent amount of money, but all I got were losses. Support doesn't respond, and the site keeps freezing.Terrible experience.
1 / 5
DislikeThis casino is a total scam. My first deposit was lost, and I never won any money. I tried to contact technical support, but they didn't respond. I suggest you avoid this casino
1 / 5
TerribleWhenever I played the slots, I lost money. And when I tried to withdraw my winnings, something happened. They constantly asked for more documents and verification of my identity.
1.5 / 5
DislikeHey, I've been playing for a few weeks now, and I've been depositing money regularly, but it's just impossible to withdraw winnings. The technical support is slow and incompetent.