Responsible Gambling, Customer Support & Security
While the subjects of game variety, accessibility options, promotions, and bonuses are common when discussing social casinos, one often-overlooked topic is the concept of responsible play. Compared to real-world casinos, sweepstakes casinos and the community are much less vocal about player safety in general.
If you’re wondering why that is, it’s because social casinos don’t require players to make any purchases, making them inherently safer. But that doesn’t mean there aren’t any dangers involved with playing casino-style games. Just because you don’t have to spend real value, it doesn’t mean you shouldn’t practice responsible play guidelines.
For example, you should always ensure you have predetermined time limits for your sessions. This is because players who play for long periods of time without any pauses can become a lot more susceptible to developing mental dependencies and addiction. Ensure you limit session length, and don’t forget to schedule regular breaks throughout.
If you have any familiarity with sweepstakes casinos, then you also know that most brands offer some sort of bundles you can optionally purchase. If you intend to make such purchases, it’s important that you also place spending limits on your account. A general rule of thumb is to set daily, weekly, or monthly limits based on how often you play.
Since not all sweepstakes brands dedicate effort to spreading the concept of responsible play, we were pleasantly surprised to see Zonko feature an entirely separate section dedicated to this subject, where players will be able to read through useful guidelines and tips, as well as use several safety tools such as time limits, cooling-off, and self-exclusion.
Players who’ve encountered a problem with the website, their accounts, or anything else related to this social casino can reach out to the brand’s customer support team by email or live chat. At the time of writing this review, there isn’t a dedicated telephone support line available.
If you’re wondering what security measures are in place to protect player data and secure potential transactions, you will be relieved to know that the operator has implemented the latest 128-bit SSL and TLS encryption technologies, which effectively protect the website against malicious cyberattacks.
Terms and Conditions, Banking
To learn more about Zonko, here is a short list of some of the most important terms of service you should keep in mind:
- Underage players are prohibited from registering an account.
- Both virtual currencies, Gold Coins and Sweeps Coins, can be obtained for free.
- Players can purchase Gold Coins bundles.
- Sweeps Coins can never be purchased.
- Sweeps Coins can be redeemed for cash prizes.
- Players will need to complete KYC procedures before they can redeem prizes.
- Accounts that are deemed inactive will lose their Gold Coins and Sweeps Coins.
- Every promotion and bonus has a specific set of rules, restrictions, and playthrough requirements.
If you wish to purchase some of the available Gold Coins bundles at Zonko, you’ll be able to do so by using several methods, including Visa, Mastercard, and Google Pay.
When redeeming Sweeps Coins for prizes, you will also be able to use the same methods to receive the funds. To be eligible for prize redemption, players must accumulate a specific amount of Sweeps Coins, play through them once, and complete KYC procedures by submitting personal documents. It’s also important to note that the operator reserves the right to charge processing fees on prize redemptions.
How to Get Gold Coins and Sweeps Coins
Just like most other social casinos on the market, Zonko operates using two virtual currencies: Gold Coins and Sweeps Coins, each with its own properties. Regardless, it’s important to note that both virtual currencies can be earned entirely for free, without any purchases necessary.
First and foremost, there are the Gold Coins, which are considered to be the play-for-fun currency, as they can never be redeemed for real prizes. Players can earn them through different methods, including through gameplay, the welcome bonus, daily login bonuses, giveaways, missions, prize drops, scratch cards, tournaments, and by purchasing them directly in the form of bundles.
Sweeps Coins, on the other hand, can never be purchased, but they can be given away as free gifts when purchasing Gold Coins bundles. Additionally, players can obtain Sweeps Coins through gameplay, the welcome bonus, daily login bonuses, tournaments, scratch cards, prize drops, completing missions, giveaways, and sending handwritten mail requests.
Slots
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Since online slots are the only types of casino-style games you’ll be able to play there, Zonko has made sure that they can offer a wide range of these highly popular games:
Safari Stampede, Total Overdrive, Mad Hit Jokester, Legend of Horus, Mad Hit Gorillatron, 3 Magic Lamps, 5 Fortunator, 10,001 Nights, 7's Luck, Arcade Bombo, Zeus Lightning Power Reels, Cash Volt Supercharged, Rabid Randy, Immortal Fruits, Solar Queen Megaways, Bass Boss, Dyanimte Riches, Go Higher Joker, Elephant Stampede, and Giga Match Egypt.
Comp Point Program
Players can join the brand’s loyalty program as soon as they create an account. The loyalty program consists of seven unique tiers, and by wagering Gold Coins and Sweeps Coins, you can progress through all the ranks and earn rewards such as infinity wheel spins, exclusive promotions, and personalized offers.
Countries not supported
Zonko does not accept players from the following countries: Afghanistan, Aland Islands, Albania, Alberta, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Columbia, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, California, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo Democratic Republic, Connecticut, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Delaware, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, Idaho, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Louisiana, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Manitoba, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Michigan, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montana, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, Nevada, New Brunswick, New Caledonia, New Jersey, New York, New Zealand, Newfoundland and Labrador, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Northwest Territories, Norway, Nova Scotia, Nunavut, Oman, Ontario, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Prince Edward Island, Puerto Rico, Qatar, Quebec, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saskatchewan, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Washington, Western Sahara, Yemen, Yugoslavia, Yukon Territory, Zambia and Zimbabwe.
Wizard Endorsement Status
Zonko has not earned endorsement from the Wizard of Odds.
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