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Complaints

Do you suspect you've been cheated by a casino, either online or land-based? Not just bad luck, but results so far from expectations that either foul play was involved or you had approximately one in a million bad luck. If you feel strongly you've been cheated or the victim of software that didn't play fairly and have evidence to argue your case, we welcome you to submit it here. In doing so, you grant us permission to publish the complaint. In return, if we feel you've made a good case, we'll evaluate the evidence. If we feel there is significant evidence of an unfair game, we will endeavor to independently replicate your results, before making any formal accusations.

What we would like to see as evidence is something summarized. For example, in 500 hands of blackjack, the dealer got 50 blackjacks and you got only 10. We welcome you to attach log files as evidence. However, please do not just give us a log file and ask us to "analyze it". You may leave the math to us, but it is up to you to make a strong opening argument with a numbers, not adjectives. To be honest, we believe that if the casino is releasing log files, it is a very good sign they have nothing to hide and are playing fair. If you can't get a log file, please submit your own records or data.

Since 1997, the Wizard has kept both online and land casinos honest by exposing unfair play wherever we can find it. We invite you to read our blacklist of casinos and software providers we have exposed for unfair play practices. In the interest of continuing our mission to keep the gaming business honest, we invite you to make your claims here.

Submited complaints

Casino:Karamba

Game played:Sports

User:Paracraig

Explanation of evidence:I have been trying to withdraw £100 from Karamba and was asked for several types of identification, including one notarised form of identification. I got a local solicitor to do this for me and sent this in. I am now being told that the stamp should be round and my solicitors was rectangular. Nobody from Karamba can explain to me why it needs to be round. I have asked several times to complain and for their complaints procedure but nobody will give me this information.

Other Comments:

Time Added:2019/Feb/03 | 05:02:14

Reply:Sorry for the tardy reply. We recommend you start the process of mediating this problem by posting a complaint in the "casino rep" section of our sister site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps

Casino:Brango casino, Casino Extreme

Game played:RTG

User:vdcoolz

Explanation of evidence:My name is Van Doan\r\nThe owner of account: vdcoolz in both of your casino\r\nAt extreme.\r\nyour agent declined my payout\r\nFor violate bonus rule playing aggressive jackpot\r\nExplain: I wasn’t playing for 4 days in extreme, which is annoying \r\nCouple hours ago, While waiting for review payout, I accidentally jump into aztec and play for 30sec.\r\nBecause as discussed the bonus rule w one of your agent 4 days ago, I could only cash out $1,497 and the exceed will be lost. AND I KNOW IT WOUL

Other Comments:To the Wizzard.\r\nI pointed out their mistaken by judging me violate rules. \r\nI demand proof of evidence and they refused to share, also keep quiet.\r\nIn casino brango\r\nEverytime I asked \r\nthey told me case is under review. \r\nAfter they declined

Time Added:2019/Feb/23 | 03:02:33

Image attached: image

Reply:Sorry for the tardy reply. We recommend you start the process of mediating this problem by posting a complaint in the "casino rep" section of our sister site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps

Casino:Jackpot city

Game played:Lucky zodiac

User:lorilynn9

Explanation of evidence:Been playing at jackpot city for a couple years. Win some and lost some which is to be expected. Seemed pretty fair. Until recently. Have spent in excess of 30,000 chasing a win in the last two months. Absolutely impossible to win ANYTHING!! Definitely casino interference! Bonuses (which is where you can get big pays) don’t exist anymore no matter what the bet big or small. If you’re lucky enough to get a bonus thousands of dollars later, the win is $5 - $20. When I would see signs of the game s

Other Comments:

Time Added:2019/Mar/02 | 01:03:32

Reply:If you are suggesting they are cheating, I will need more evidence than that.

Casino:Lucky Creek Casino

Game played:Black Jack

User:marknichols

Explanation of evidence:The beginning play was easy to win with pat hands. As my level increased the hands became tougher to win. I originally transferred $100. I got up to $400 and the draw cards distribution started to change- no more pat hands. At $600 I had to draw for every hand and the draw became not normal. At $800, the winning became very tough. Everytime I split aces I would get a very small card on each ace and the dealer would get one number above my hand on both hands. When I would get a 10 and doub

Other Comments:I might have located a donut whole in their software. I was using Martingale type system with a $10 base bet doubling with loses up to $40. Then starting back at a $10 bet with a $40 lose or a win. I would play per sitting until a $100 win amount then

Time Added:2019/Mar/10 | 07:03:24

Reply:If you are suggesting they are cheating, I will need more evidence than that.

Casino:Ezwin288

Game played:918kiss

User:5422

Explanation of evidence:Tipu duit costemor lepas tu block

Other Comments:

Time Added:2019/Mar/20 | 07:03:54

Reply:English or Spanish please.

Casino:Safedice

Game played:Bit dice

User:Nicky68

Explanation of evidence:I signed by creating a user name only. This is an anonymous bit coin only site. I deposited .0040 bitcoin and won .0080 in 1 hour. When I went to cash out I clicked withdrawel button and the site crashes. When I try to log in It asks for a password so I had to create another account using exact same user name. To my surprise I was back to my original account because there is a unique number in play logs window attached to every play and that number matches. The only difference is that now\r\nmy

Other Comments:

Time Added:2019/Mar/27 | 10:03:01

Reply:Sorry for the tardy reply. We recommend you start the process of mediating this problem by posting a complaint in the "casino rep" section of our sister site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps

Casino:Ignition casino

Game played:Classic blackjack cleopatra

User:Hurricane 96

Explanation of evidence:Ever since their big face lift the odds have completely changed. I play nearly every day and used to be able to get my bank roll as high as 28k now I\'m lucky to hit 2k. I have nearly 6,000,000. Points so I know my way around . I\'m very observant and can see patterns in their games. If you are interested email me. wes_bender1@yahoo.com

Other Comments:Also cool cat has a bunk game I\'ve busted them twice I\'ll attach the screenshots. Do the math on these. They pay 150 and it should be 750. 1st time he credited me 2nd time not yet.

Time Added:2019/Apr/17 | 04:04:29

Image attached: image

Reply:If you are accusing them of cheating, I'll need more evidence than that to do anything. I couldn't see the image very well, it got shrunk down. Are you saying their pay table is in error?

Casino:planet7 oz

Game played:blackjack

User:blackduck53

Explanation of evidence:requested a payout on 29/4/19 ($400), after contacting them thru live chat and email to support was told payout is being processed. \"express\" payout was approved on \"my account \" screen on 06/05/2019. as of this date, 15/05/2019 still no payout and no response to my emails and their live chat is not active at any time.\r\ni have attached screen shot of my account activity.\r\nis there anything i can do or have i just been ripped off. unfortunately i did not read your reviews before using th

Other Comments:

Time Added:2019/May/15 | 02:05:29

Image attached: image

Reply:Did they pay you yet? If not, we recommend you start the process of mediating this problem by posting a complaint in the "casino rep" section of our sister site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps

Casino:Bovada

Game played:Blackjack--Single Deck & Classic 21

User:cnkrasowski@yahoo.com

Explanation of evidence:First played Bovada in 2017. While winning for a few days, it was like the software switched to house mode and no matter how good my hand was with advanced basic strategy that Wizard taught me, I got wiped out. Practiced played for 2 years before trying again in April. Same results. Biggest streak I ever got was 5 (one time). House constantly had streaks of 6, 8, 10 in a row. Went through set of hands: 1 win between 15 losses/push. 2 wins between 12 losses and the clincher that destroyed

Other Comments:As a side note, tried your recommended CASINO MAX today for practice play. I liked the BJ software they use but after 40 hands ( me 12, house 28 with a house streak of 9) the results were similar to what I have experienced at Bovada. Are there any FAIR

Time Added:2019/May/24 | 04:05:06

Reply:I will need more evidence than that if you want me to investigate an accusation of cheating.

Casino:Spin Palace

Game played:NBA

User:Ligang

Explanation of evidence:I deposited $199 into the site and betted $157 on Raptor winning game 1 for an odd of about 1.64. Raptor won and I saw my account balance at some $301. This is the first time I betted on any sport. \r\nWhen I opened my account, I saw on its home page of a bonus offer of $200 to match my deposit. When I wanted to withdraw my $301, the Spin Palace refuses, saying that I would need to keep betting up to $995 before I can withdraw my own money. This is just pure theft and robbery! If I had been tol

Other Comments:

Time Added:2019/Jun/03 | 09:06:10

Reply:Sorry for the tardy reply. It sounds like you accepted the bonus offer, which carried a play requirement. That is not unusual. Without knowing all the details, my advice is to play through the $995. For a $200 bonus, it's a good deal.

Casino:Slots of Vegas and Silver Oaks Casino

Game played:Slot machines

User:w31wart 32. and. w31wart

Explanation of evidence:Both casinos only money been well over a month they said they sent it on six 11:19 which is $737 minus their 12.50 wiring fee.. it\'s already week 6 and I still haven\'t received the $737 from. Slotsofvegas.com\r\nThey said they sent it to their processor on 6/11/19 I look today 6/27/19 it is still not hit my bank. Silver Oaks owes me $1,000 withdraw and a $451 withdraw and they haven\'t even processed it yet both of them for back of the month of 5/3/19 and 5/17/19 the first couple of it dries I

Other Comments:

Time Added:2019/Jun/28 | 03:06:13

Reply:Sorry for the tardy reply. We recommend you start the process of mediating this problem by posting a complaint in the "casino rep" section of our sister site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps

Casino:Club player

Game played:Slots

User:Bones1377

Explanation of evidence:I requested a withdraw on june 4th, i am still getting the run around. Please someone help me get paid.

Other Comments:

Time Added:2019/Jul/03 | 06:07:09

Reply:Sorry for the tardy reply. We recommend you start the process of mediating this problem by posting a complaint in the "casino rep" section of our sister site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps

Casino:Planet 7

Game played:Slots

User:Kat3333

Explanation of evidence:I submitted all of my requests information on May 26th 2019, it is now July 9th 2019 and I STILL havent recieved payment. I have resubmitted information upon their request two different way and still nothing!! Their customer service is a total joke and it\'s the same scripted b.s everytime. Completely takes the fun out of winning and playing in general. I refuse to stop pushing for my payment, however, once it is in my account I probably wont use another online gaming site. What a headache, very

Other Comments:

Time Added:2019/Jul/09 | 11:07:34

Reply:Sorry for the tardy reply. We recommend you start the process of mediating this problem by posting a complaint in the "casino rep" section of our sister site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps

Casino:King Billy casino

Game played:Shaolin spins

User:Erinzee

Explanation of evidence:I deposited $20 and the won $2,500 playing shaolin spin. I was so excited and quickly withdrew my winnings.\r\nIt then disappeared from my account, $1,000 was there and then that was gone, and my original $20 deposit was back with no sign of my winnings. I immediately contacted support and the answer they gave me was that I had broken the rules and according to their system, I had multiple accounts. I asked for proof and that I did not have multiple accounts, and if someone was fraudulently usin

Other Comments:

Time Added:2019/Jul/27 | 09:07:51

Reply:Sorry for the tardy reply. We recommend you start the process of mediating this problem by posting a complaint in the "casino rep" section of our sister site, LCB, here: https://lcb.org/onlinecasinobonusforum/casino-reps