Reason #1 why the Wizard likes Bovada:

Excellent customer support

The thing that separates Bovada from the rest is its customer support. Many other online gaming companies outsource their support. It can be difficult getting a response from them, and if you do it is often slow and handled by somebody with little understanding of gambling or even of English. But Bovada’s support is handled by Bovada, and their support staff is actually knowledgeable and helpful.

I’m so confident that you’ll have a good experience with Bovada that if you have a problem getting paid and you can’t resolve it with them on your own, I’ll talk to them myself. I personally have known the Bovada management for about three years and always found them to be professional, friendly, and knowledgeable. I have also personally visited one of their call centers so I could see first-hand how they handle customer issues. (More on my mediation service.)

If you have a problem with any other casino besides Bovada, I can’t help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn’t my job nor my problem. If you play at Bovada after clicking through my site I’ll stand behind you 100%. Any place else and you’re on your own.

Visit Bovada

Playtech Software Review

Last Update: Apr 12, 2010

Disclaimer: Let it be known that I have served as a consultant to Playtech. While this review was originally written before they engaged my services I do update it from time to time. This review attempts to be unbiased and mostly sticks to the game rules, odds, and strategy. While I feel comfortable there is no conflict of interest I think it is appropriate to disclose the relationship.

Playtech offers downloadable casino software. The graphics are very good and the interface is easy to understand. Both multi-player and single player are supported. Separate accounts are available for both real and play money. The multi-player feature is available in fun money mode.

There is a comp point system equivalent to 0.1% cash back.

Following are the games available with specific rules and comments.

Around the World

See my section on Around the World.

Baccarat

The standard rules are followed. I do not know the number of decks.

Blackjack

What I call the "original" blackjack rules are as follows:

  • 6 decks
  • Dealer stands on soft 17
  • Player may double on any first two cards
  • Player may double after splitting
  • Player may only split once
  • There is a mixture of U.S. and European rules on what happens if the dealer gets a blackjack. Here is what happens if the dealer gets a blackjack according to the situation.
    • Dealer has ace up, player doubles and/or splits: entire bet lost.
    • Dealer has 10 up, player splits: entire bet lost.
    • Dealer has 10 up, player doubles: only original bet lost.
    • Dealer has 10 up, player splits and doubles: additional bets from splitting lost but doubling returned.
  • No surrender
  • Otherwise standard rules

The house edge under these rules is 0.52%. Blackjack surrender offers the same or better rules on all points. So there is no reason a player should play the regular blackjack game, except if the better games are excluded for bonus purposes. Following is the basic strategy under these rules.

Single Deck Blackjack

The single-deck blackjack rules are as follows:

  • 1 deck
  • Dealer hits on soft 17
  • Player may double on 10 and 11 only
  • Player may not double after splitting
  • Player may only split once
  • Dealer peeks for blackjack with 10 or ace up
  • No surrender
  • Otherwise standard rules

The house edge under these rules is 0.48%. Following is the correct basic strategy under these rules.

HHit
SStand
DDouble if allowed,
otherwise hit
PSplit

Blackjack Surrender

Blackjack Surrender follows the same rules as the standard blackjack game except the player may surrender and the dealer always peeks for blackjack. Following are the specific rules.

  • 6 decks
  • Dealer stands on soft 17
  • Player may double on any first two cards
  • Player may double after splitting
  • Player may only split once
  • Dealer always peeks for blackjack
  • Late surrender available
  • Otherwise standard rules

The house edge under these rules is 0.39%. Following is the correct basic strategy under these rules.

H Hit
S Stand
D Double if allowed,
otherwise hit
DsDouble if allowed,
otherwise stand
P Split
R Surrender

Blackjack Switch

Playtech uses six decks and otherwise follows the "Las Vegas rules" as described in my Blackjack Switch section, except the player may only split once per hand. The house edge is 0.17%.

Bonus Bowling

See my section on Bonus Bowling.

Caribbean Poker

The standard rules and pay table are used for a house edge of 5.22%. When I checked on May 12, 2002 at Casino Mapau, the progressive meter for the side bet was at $10,286 for a house edge of 60.75%. For the side bet to have no house edge the meter would need to reach $218,047.37. For any given meter the house edge on the side bet is 63.76% less 2.92% for each $10,000 in the meter.

Casino Hold 'Em

This is a poker based table game found in some casinos in Europe, Africa, and Asia. It can also be found online, including Playtech casinos. The rules and odds can be found in my section on Casino Hold 'Em. Playtech follows the Ante pay table number 3, with a house edge of 2.16%. The side bet follows version, with a house edge of 6.26%.

Casino War

The correct rules are followed with six decks. The player should always go to war, as opposed to surrender. The house edge is 2.88%.

Craps

The player may take 3 times odds on the pass and come bets. The multiple allowed on the don't pass and don't come is also 3 times and relative to the amount bet, not the amount the player can win. The combined house edge is 0.47% on the pass and come and 0.46% on the don't pass and don't come. Buy and lay bets are allowed and the 5% commission is charged on the winnings. The house edge on the buy and lay bets are as follows.

House edge on buy and lay bets
Point Buy Lay
4,10 3.33% 1.67%
5,9 3.00% 2.00%
6,8 2.73% 2.27%

Derby Day Horse Racing

This is a very well done horse racing game. There are six horses in each race the player may make win, place, show, exacta, pick 4, and pick 5 bets. Statistics and reviews are available on each horse. Based on observations at the Acropolis casino, and assuming the house edge is the same on each bet, the house edge is 5.1%.

Dice Twister

See my section on Dice Twister.

Heads or Tails

See my section on Heads or Tails.

Jackpot Darts

See my section on Jackpot Darts.

Keno

The following table shows the expected return and hit frequency according to the number of picks. The highest return is the pick-8 at 92.75%.

Keno
Pick Expected
Return
Hit
Frequency
2 92.09% 43.99%
3 92.96% 15.26%
4 92.03% 25.89%
5 92.58% 9.67%
6 92.67% 16.16%
7 92.44% 23.66%
8 92.75% 10.23%
9 92.00% 15.31%
10 92.55% 6.47%

Let Them Ride

The same thing as Let it Ride. The conventional rules are followed. The side bet follows the same pay table as the Lady Luck in downtown Las Vegas. I've seen lots of pay tables for the side bet in Let it Ride and this one has the lowest house edge at 13.77%.

Mahjong

Playtech has two different Mahjong games, Solo Mahjong, and Solo Mahjong Pro. Each can be played by WMF or Japanese rules. I tried this game once and had do idea what I was doing. Sorry, but you're on your own with this one.

Mega Ball

See my section on Mega Ball.

Pai Gow Poker

The dealer is always the banker, resulting in a house edge of 2.85%. There is a house way button but if the player clicks it the hand will immediately be scored, not giving the player the option to accept or reject the house way.

Pachinko

Playtech has the only pachinko game I am aware of online, called Dolphin Paradise. Just click "play" and the game shoots balls at a rate of about one per second, until you click "stop." Sometimes the game goes into a slot machine type of bonus. I'm not a pachinko expert, but it looks very nicely done. I do not know what return the game is set to.

Penalty Shootout

See my section on Penalty Shootout.

Poker Three

This is the same thing as Three Card Poker. Full pay rules are followed. I believe Playtech is the only software brand to feature the original and most generous pay table. The house edge is 2.32% on the Pairplus bet and 3.37% on the Ante bet.

Pontoon

This is the American Pontoon, in which the player gets paid 2 to 1 for a 5-card winning hand. It is not Australian Pontoon, which is what we call Spanish 21 in the U.S.. Playtech uses 8 decks, dealer hits a soft 17, and pays a pontoon after splitting aces 2 to 1. In other words the rules are the same as those at Cryptologic and Real Time Gaming. The house edge is 0.38%. For more information please see my pontoon section.

Red Dog

The conventional rules are followed. I do not know the number of decks

Rock Paper Scissors

See my section on Rock Paper Scissors.

Roller Coaster Dice

See my section on Roller Coaster Dice.

Roulette

There are three roulette games to choose from: French, European, and American. The French and Europe have a single zero, for a house edge of 2.70% on all bets. The American wheel has two zeros for a house edge of 5.26% on all bets except the 0-00-1-2-3 combination, at 7.89%.

Sic Bo

Sic Bo payoffs are better than some and worse than others. See my Sic Bo online section for a comparison to other software brands. Of special note is that the single number bet pays 12-1 on a 3 of a kind, better than the usual 3-1 payoff. The following table shows the payoff and house edge for all bets.

Playtech Sic Bo
Bet Pays Prob. Win House Edge

Small, Big

1-1 48.61% 2.78%

4, 17

60-1 1.39% 15.28%

5, 16

30-1 2.78% 13.89%

6, 15

17-1 4.63% 16.67%

7, 14

12-1 6.94% 9.72%

8, 13

8-1 9.72% 12.5%

9, 12

6-1 11.57% 18.98%

10, 11

6-1 12.5% 12.5%

Triple

180-1 0.46% 16.2%

Any triple

30-1 2.78% 13.89%

Double

10-1 7.41% 18.52%

Two die combination

5-1 13.89% 16.67%

Any number

(1/2/3)-1 42.13% 7.87%

The lowest house edge bets are on big and small bets at 2.78%.

Slot machines

Playtech has lots of slot machines. Carnival Casino used to publish monthly return percentage audits. The return for slots (not including video poker) for various months I checked are as follows.

Carnival Casino Slot Return
Month Return
Sep 2006 97.07%
Jul 2005 96.70%
Jun 2005 96.53%
May 2005 95.92%
Apr 2005 98.00%
Mar 2005 96.65%
Feb 2005 96.05%
Jan 2005 97.50%

Tequila Poker

In April 2006 Playtech introduced Tequila Poker. As far as I know Playtech is the only software to offer the game. As of this writing not all casinos offer it yet.

See a press release about the game.

See my Tequila Poker section.

Video poker

Playtech offers several different video poker games to choose from. Many are offered in single play and 4-play. There is also a double up, and half double up, feature available. The player may keep redoubling up to bets of $1000. Doubling also counts towards required play to earn a bonus. The following table displays the expected return of each game, assuming optimal player strategy.

Playtech Video Poker - Expected Returns
Game Return
Jacks or better 0.995439
10-Play Jacks or Better 0.972416

4-Line Aces and faces

0.992555

25-Line Aces and faces

0.954444

Two Ways Royal

0.997977

Tens or better

0.979598

Joker poker

0.985987

Deuces wild

0.989130

In addition there is a 25 cent progressive "9/6" video poker game called Megajacks. On May 12, 2002, the meter at Casino Mapau was at $592.71. The meter needs to pass $1000 for the progressive game to be a better bet than the non-progressive jacks or better game. If the meter passes $1230.30 for the odds to switch to the player's advantage, assuming optimal 9/6 strategy with no adjustments for the higher pay on the royal flush (which video poker experts do make).

Following are the expected return tables for Playtech video poker.

Jacks or Better
Hand Payoff Number Probability Return
Royal flush 800 493512264 0.000025 0.019807
Straight flush 50 2178883296 0.000109 0.005465
4 of a kind 25 47093167764 0.002363 0.059064
Full house 9 229475482596 0.011512 0.103610
Flush 6 219554786160 0.011015 0.066087
Straight 4 223837565784 0.011229 0.044917
3 of a kind 3 1484003070324 0.074449 0.223346
Two pair 2 2576946164148 0.129279 0.258558
Jacks or better 1 4277372890968 0.214585 0.214585
Nothing 0 10872274993896 0.545435 0.000000
Total 19933230517200 1.000000 0.995439

10-Play Jacks or Better
Hand Pays Combinations Probability Return
Royal flush 800 493,461,180 0.000025 0.019805
Straight flush 50 2,178,781,128 0.000109 0.005465
4 of a kind 25 47,078,251,236 0.002362 0.059045
Full house 7 229,420,243,764 0.011509 0.080566
Flush 6 219,546,510,552 0.011014 0.066085
Straight 4 224,810,085,948 0.011278 0.045113
3 of a kind 3 1,483,378,364,088 0.074417 0.223252
Two pair 2 2,576,056,536,288 0.129234 0.258469
Jacks or better 1 4,278,020,329,584 0.214618 0.214618
Nothing 0 10,872,247,953,432 0.545433 0.000000
Total 19,933,230,517,200 1.000000 0.972416

Deuces Wild
Hand Payoff Number Probability Return
Natural royal flush 800 459064368 0.000023 0.018424
4 deuces 200 3727565940 0.000187 0.037401
Wild royal flush 25 38119473696 0.001912 0.047809
5 of a kind 15 62203767960 0.003121 0.046809
Straight flush 9 98317296840 0.004932 0.044391
4 of a kind 4 1222017689652 0.061306 0.245222
Full house 4 522042221472 0.026190 0.104758
Flush 3 407440287408 0.020440 0.061321
Straight 2 1145680543080 0.057476 0.114952
3 of a kind 1 5342962086012 0.268043 0.268043
Nothing 0 11090260520772 0.556370 0.000000
Total 19933230517200 1.000000 0.989130

Tens or Better
Hand Payoff Probability Return
Royal flush 800 0.000026 0.020530
Straight flush 50 0.000104 0.005180
Four of a Kind 20 0.002357 0.047145
Full house 6 0.011493 0.068955
Flush 5 0.010670 0.053350
Straight 4 0.012386 0.049544
Three of a Kind 3 0.074218 0.222653
Two Pair 2 0.128936 0.257872
Tens or Better 1 0.254368 0.254368
Nothing 0 0.505443 0.000000
Total 1.000000 0.979598

4-Play Aces & Faces
Hand Pays Combinations Probability Return
Royal Flush 800 495244476 0.000025 0.019876
Straight Flush 50 2113095360 0.000106 0.0053
Four aces 80 3903811932 0.000196 0.015668
Four J-K 40 11700286584 0.000587 0.023479
Four 2-10 25 31500020832 0.00158 0.039507
Full House 8 229529928852 0.011515 0.09212
Flush 5 216478112424 0.01086 0.054301
Straight 4 223486509828 0.011212 0.044847
Three of a kind 3 1484505645036 0.074474 0.223422
Two pair 2 2577731083740 0.129318 0.258637
Pair 1 4293595533132 0.215399 0.215399
Nonpaying hand 0 10858191245004 0.544728 0
Total 19933230517200 1 0.992555

25-Play Aces & Faces
Hand Pays Combinations Probability Return
Royal Flush 800 492254520 0.000025 0.019756
Straight Flush 50 2138156412 0.000107 0.005363
Four aces 160 4433466840 0.000222 0.035587
Four J-K 80 11652822324 0.000585 0.046767
Four 2-10 50 31439671020 0.001577 0.078862
Full House 9 216012051432 0.010837 0.097531
Flush 5 216801862188 0.010876 0.054382
Straight 4 257864154636 0.012936 0.051746
Three of a kind 3 1494948428196 0.074998 0.224993
Two pair 1 2448495984636 0.122835 0.122835
Pair 1 4317964679088 0.216621 0.216621
Nonpaying hand 0 10930986985908 0.54838 0
Total 19933230517200 1 0.954444

Joker Poker
Hand Payoff Probability Return
Natural Royal Flush 1000 0.000026 0.026063
5 of a kind 200 0.000093 0.018572
Wild Royal Flush 100 0.000107 0.010733
Straight Flush 50 0.000594 0.029694
4 of a Kind 17 0.008497 0.144445
Full House 7 0.015604 0.109228
Flush 5 0.015975 0.079873
Straight 3 0.016877 0.050630
3 of a Kind 2 0.133124 0.266249
2 Pair 1 0.110483 0.110483
Kings or Better 1 0.140017 0.140017
Nothing 0 0.558604 0.000000
Total Return 1.000000 0.985987

Two Ways Royal is a novel game that pays for low royal flushes as well as high. A low royal flush is defined as a 2 through 6 straight flush.

Two-Ways Royal
Hand Pays Combinations Probability Return
Hi Royal flush 800 495648096 0.000025 0.019892
Lo Royal flush 800 452439228 0.000023 0.018158
Straight flush 50 2125345536 0.000107 0.005331
Four of a kind 40 46844788068 0.00235 0.094003
Full house 6 228552909012 0.011466 0.068796
Flush 5 208993990320 0.010485 0.052424
Straight 4 225491143956 0.011312 0.045249
Three of a kind 3 1475076583692 0.074001 0.222003
Two pair 2 2566559764188 0.128758 0.257516
Jacks or better 1 4277782475892 0.214606 0.214606
Nothing 0 10900855429212 0.546868 0
Total 19933230517200 1 0.997977

See also my page on two-ways royal.