Reason #1 why the Wizard likes Bovada:

Excellent customer support

The thing that separates Bovada from the rest is its customer support. Many other online gaming companies outsource their support. It can be difficult getting a response from them, and if you do it is often slow and handled by somebody with little understanding of gambling or even of English. But Bovada’s support is handled by Bovada, and their support staff is actually knowledgeable and helpful.

I’m so confident that you’ll have a good experience with Bovada that if you have a problem getting paid and you can’t resolve it with them on your own, I’ll talk to them myself. I personally have known the Bovada management for about three years and always found them to be professional, friendly, and knowledgeable. I have also personally visited one of their call centers so I could see first-hand how they handle customer issues. (More on my mediation service.)

If you have a problem with any other casino besides Bovada, I can’t help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn’t my job nor my problem. If you play at Bovada after clicking through my site I’ll stand behind you 100%. Any place else and you’re on your own.

Visit Bovada

Pontoon (Blackjack variant)

Last Update: Mar 22, 2010

Introduction

Pontoon is sometimes said to be an early version of blackjack. Today Pontoon is offered by Real Time Gaming, Playtech, Microgaming, Galewind Software, and Cryptologic Internet casinos. In Pontoon any five-card hand or a pontoon (same thing as a blackjack) pay 2 to 1, including after splitting. However there is no dealer up card and the dealer wins on ties. There are several other rule changes from blackjack so read carefully before playing.

Australian Pontoon, which is what Americans call Spanish 21, is a completely separate game, and is addressed on my page on Australian Pontoon.

Rules

Following are the usual rules.

  1. The game is played with eight 52-card decks, or two decks at Bodog.
  2. All cards have the same value as in blackjack.
  3. The ranking value of hands in pontoon is as follows:
    1. A pontoon, which is defined as an ace and any 10-point card, including after splitting
    2. A five-card trick, which is defined as any 5-card hand that has not busted. All five-card tricks are of the same value, the point total does not matter.
    3. A non-busted hand of 21 points of less with 4 or less cards. Hands will be ranked within this group according to the total number of points.
    4. A busted hand of 21 points or more.
  4. The dealer will deal each player two cards face up and two cards face down to the dealer.
  5. The dealer will peek at his cards for a pontoon. If the dealer has a pontoon he will immediately turn it over and collect all wagers and cards.
  6. The player may stand on any total greater or equal to 15, or on any 5-card hand.
  7. The player may hit at any point, including after doubling.
  8. The player may double on 2 to 4 cards, but only once per hand. The option includes after splitting, and once for each split hand.
  9. The player may split two cards of equal rank. The player may resplit once, up to a total of three hands, including aces. When the player splits the first card dealt to each hand shall be automatic.
  10. Player may draw and double after splitting aces.
  11. The 2-card 21 after splitting aces counts as a pontoon.
  12. If the player busts he immediately loses and forfeits his cards and total wager.
  13. After all players have played out their hands the dealer shall expose his two cards. Then the dealer shall continue to draw cards until he has a total of 17 points or more, except the dealer shall hit a soft 17. The dealer will also stop with any five-card hand.
  14. The dealer shall compare his hand to each player hand. A winning player pontoon or five-card hand shall pay 2 to 1. All other player wins shall pay 1 to 1 (even money).
  15. Ties lose.

Strategy

The following tables show the basic strategy for Pontoon under RTG, Playtech, Galewind, and Cryptologic rules. To use the strategy look up the player's hand along the left and across the number of cards along the top. The top of the strategy is for hard totals and the bottom for soft hands. The player should always split eights. The player should split aces under the liberal ace splitting rules above, but not under the Microgaming rules, or hypothetically if an ace and 10 after splitting aces was not a pontoon.

The first chart is appropriate for Real Time Gaming, Playtech, Galewind Software, and Cryptologic rules.

Key to Table:

H
Hit
S
Stand
D
Double if allowed, otherwise hit
Ds
Double if allowed, otherwise stand
Ph
sPlit if allowed, otherwise hit
Ps
sPlit if allowed, otherwise stand

The next table shows the strategy under Microgaming rules.

House Edge

The house edge is 0.38% under the default rules listed above. These rules are followed by Real Time Gaming, Playtech, Galewind Software, and Cryptologic.

At Microgaming casinos the rules are the same except split aces get one card each and the dealer stands on soft 17, in which case the house edge is 0.39%.

Rule Variations

Following are some alternative rules and the effect on the house edge.

  • Aces and 10 after splitting aces is 21 points (not a pontoon): House edge increased by 0.49%.
  • No draw to split aces (split aces get one card each): House edge increased by 0.49%.
  • Dealer stands on soft 17: House edge lowered by 0.47%.
  • Two decks (as opposed to eight): House edge increased by 0.35%. That is not a mistake. In Pontoon the more the decks the lower the house edge. I believe this is because it is easier to make 5-card tricks with more decks.

It is not a coincidence that both restrictions on split aces increase the house edge by the same amount, because if either rule is in effect the player should hit a soft 12.

Screenshots

Playtech


Click on image for larger version

Acknowledgements

I would like to thank Microgaming and Yechezkel Zilber for their contributions to this analysis.