Last Updated: May 03, 2002

Slot Machine Appendix 3E

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Reason #1 why the Wizard likes Bovada: Excellent customer support

The thing that separates Bovada from the rest is its customer support. Many other online gaming companies outsource their support. It can be difficult getting a response from them, and if you do it is often slow and handled by somebody with little understanding of gambling or even of English. But Bovada's support is handled by Bovada, and their support staff is actually knowledgeable and helpful.

I'm so confident that you'll have a good experience with Bovada that if you have a problem getting paid and you can't resolve it with them on your own, I'll talk to them myself. I personally have known the Bovada management for about three years and always found them to be professional, friendly, and knowledgeable. I have also personally visited one of their call centers so I could see first-hand how they handle customer issues. (More on my mediation service.)

If you have a problem with any other casino besides Bovada, I can't help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn't my job nor my problem. If you play at Bovada after clicking through my site I'll stand behind you 100%. Any place else and you're on your own.

Visit Bovada

Relationship between Coinage and Return for Las Vegas Slot Machines

Many readers have read my Appendix 3A and asked about higher coinages. Until May 2002 I have resisted publishing my results because of an insufficient sample size. However I have been asked so many times that I'll give you what I've got. First let me say that my emphasis is still nickel slots. The vast majority of video display slots that I test are nickel games. Remember, you can play roughly 100 coins at a time, or up to $5 per spin. So there isn't much need to bet more than that unless the player has a very large bankroll. As of this writing I have only seen quarter video display slots in 16 Las Vegas casinos and dollar slots in 8. Even those that had them did not have a large selection.

The following table lists all casinos in which I found at least one quarter or dollar video display slot machine. The table shows the nickel, quarter, and dollar returns, sorted by nickel return. You will notice some casinos actually go down slightly from nickels to quarters. This is due to sampling variation. Some types of machines tend to paybetter than others, and those at the quarter level tend to be the stingier varieties. The nickel returns listed here may not agree with those in Appendix 3A. That is because Appendix 3a reflects some updated results and this appendix does not.

Return by Coinage for Las Vegas Slots

Casino Nickel Quarter Dollar

Palms

93.42%

94.97%

Rampart Casino in Summerlin

93.13%

94.96%

Circus Circus

92.56%

94.01%

Arizona Charlie's

92.49%

92.76%

Riviera

92.23%

92.76%

Excalibur

91.84%

92.17%

Texas Station

91.71%

92.53%

Casino Royale

91.67%

94.49%

94.97%

Aladdin

91.50%

92.64%

94.97%

Santa Fe Station

90.87%

94.47%

96.23%

Flamingo

90.86%

92.50%

94.96%

Tropicana

90.71%

90.12%

New York New York

90.57%

89.78%

Main Street Station

90.56%

90.05%

Caesars Palace

89.57%

90.44%

92.53%

Harrahs

89.32%

92.76%

Treasure Island

89.32%

90.04%

Mirage

89.07%

88.29%

92.17%

The following chart shows the return for each coinage ateach casino. This chart seem to support a general correlation between nickel and quarter return, although itis not a strong correlation. There is also a rough correlation between quarters and dollars, with Arizona Charlie's and the Excalibur as exceptions.

Casino name abbreviations:
RCS = Rampart Casino in Summerlin
CC = Circus Circus
AC = Arizona Charlie's
Excal = Excalibur
TS = Texas Station
CR = Casino Royale
SFS = Santa Fe Station
Trop = Tropicana
NYNY = New York New York
MSS = Main Street Station
CP = Caesars Palace
TI = Treasure Island

Acknowledgements: I would like to thank Par SheetPete (not his real name) for providing the par sheets, without which this project would not have been possible. I would also like to thank Rob Feldheim for helping to collect data for this survey.

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