Last Updated: September 21, 2002

Slot Machine returns in Tunica, MS (Mississippi)

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Reason #1 why the Wizard likes Bovada: Excellent customer support

The thing that separates Bovada from the rest is its customer support. Many other online gaming companies outsource their support. It can be difficult getting a response from them, and if you do it is often slow and handled by somebody with little understanding of gambling or even of English. But Bovada's support is handled by Bovada, and their support staff is actually knowledgeable and helpful.

I'm so confident that you'll have a good experience with Bovada that if you have a problem getting paid and you can't resolve it with them on your own, I'll talk to them myself. I personally have known the Bovada management for about three years and always found them to be professional, friendly, and knowledgeable. I have also personally visited one of their call centers so I could see first-hand how they handle customer issues. (More on my mediation service.)

If you have a problem with any other casino besides Bovada, I can't help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn't my job nor my problem. If you play at Bovada after clicking through my site I'll stand behind you 100%. Any place else and you're on your own.

Visit Bovada

A survey of the Tunica, Mississippi, nickel video slots was conducted by Marsha Ness. She used the same methodology as my study, except she correctly weighted each game type by the total number in the casino. The following table also shows her results.

Rank Casino Tested /
Total
Pay Range (%) Average Av plus
Slot Club
Outlier Machines
1 Sheraton 49 / 389 93.48 - 94.96 93.974 94.474 One at 98.01%, one at 87.51%
2 Sam's Town 20 / 306 92.43 - 92.76 93.030 93.530 Three at 98.01%
3 Fitzgerald's 24 / 456 92.43 - 92.76 92.588 92.788  
4 Gold Strike 15 / 267 90.05 - 92.54 91.976 92.601  
5 Hollywood 26 / 267 88.29 - 90.46 90.176 90.510 One at 98.01%, one at 87.51%
6 Bally's 14 / 307 90.01 - 92.76 90.847 unknown  
7 Grand 19 / 566 87.51 - 90.04 89.946 90.612  
8 Harrah's 20 / 360 86.18 - 88.41 87.882 unknown  
9 Horseshoe 7 / 89 85.01 - 86.18 85.769 86.269  

Notes: The pay range represents only test results. The Hollywood average also includes 12 guaranteed 98% machines, which were not tested.

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