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Reason #1 why the Wizard likes Bovada: Excellent customer support
The thing that separates Bovada from the rest is its customer support. Many other online gaming companies outsource their support. It can be difficult getting a response from them, and if you do it is often slow and handled by somebody with little understanding of gambling or even of English. But Bovada's support is handled by Bovada, and their support staff is actually knowledgeable and helpful.
I'm so confident that you'll have a good experience with Bovada that if you have a problem getting paid and you can't resolve it with them on your own, I'll talk to them myself. I personally have known the Bovada management for about three years and always found them to be professional, friendly, and knowledgeable. I have also personally visited one of their call centers so I could see first-hand how they handle customer issues. (More on my mediation service.)
If you have a problem with any other casino besides Bovada, I can't help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn't my job nor my problem. If you play at Bovada after clicking through my site I'll stand behind you 100%. Any place else and you're on your own.
A survey of the Tunica, Mississippi, nickel video slots was conducted by Marsha Ness. She used the same methodology as my study, except she correctly weighted each game type by the total number in the casino. The following table also shows her results.
|Pay Range (%)||Average||Av plus
|1||Sheraton||49 / 389||93.48 - 94.96||93.974||94.474||One at 98.01%, one at 87.51%|
|2||Sam's Town||20 / 306||92.43 - 92.76||93.030||93.530||Three at 98.01%|
|3||Fitzgerald's||24 / 456||92.43 - 92.76||92.588||92.788|
|4||Gold Strike||15 / 267||90.05 - 92.54||91.976||92.601|
|5||Hollywood||26 / 267||88.29 - 90.46||90.176||90.510||One at 98.01%, one at 87.51%|
|6||Bally's||14 / 307||90.01 - 92.76||90.847||unknown|
|7||Grand||19 / 566||87.51 - 90.04||89.946||90.612|
|8||Harrah's||20 / 360||86.18 - 88.41||87.882||unknown|
|9||Horseshoe||7 / 89||85.01 - 86.18||85.769||86.269|
Notes: The pay range represents only test results. The Hollywood average also includes 12 guaranteed 98% machines, which were not tested.
- Appendix 1 shows the details and analysis of almost 4000 actual spins on a Reno slot machine.
- Appendix 2 shows an example of the virtual reels behind a hypothetical slot machine and how the average return is calculated.
- Appendix 3A: 2003 Las Vegas slot machine rankings.
- Appendix 3B: 2002 Jean/Primm slot machine rankings.
- Appendix 3C: 2002 Tunica slot machine rankings.
- Appendix 3D: 2002 Henderson/Lake Mead slot machine rankings.
- Appendix 3E: 2002 Quarter and dollar returns for Las Vegas slots
- Appendix 4 shows how the return is calculated for my Wizard's Fruit Slot Machine.
- Appendix 5 analysis of the 21 Bell Slot Machine.
- Appendix 6 Analysis of Red, White, & Blue Slot Machine.
- Lock and Roll analysis of the skill-based slot machine found in North Carolina.
- Deconstructing Megabucks.
- Baltimore Sun article, in which I am quoted.