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To determine the number of decks in an online blackjack game keep a tally of both the total number of hands played and the number of suited pairs. Only count a hands as a suited pair if the other two are singletons. For example one suited pair and one non-suited pair does not count. In a single deck game the ratio of suited pairs to total hands will obviously be zero. In double deck this ratio will be about 4.8%. In a 4-deck game the ratio increases to 7.0%. After that the differences are too subtle are to tell without a gigantic sample. Of course if you ever notice three of the same card on the screen at once that rules out a double deck game immediately. Despite my lack of faith in customer support knowing their own rules I would suggest at least asking. If they give you an incorrect answer, and you can prove it, you may get some free money in your account as a way of thanks. This has happened to me several times. Unfortunately it takes a fairly large sample size to have confidence in the number of decks between 2 and 4. After 250 hands the probability that the sample mean in a 2-deck game will be greater than 6.96% (the 4-deck theoretical mean) is 5.29%. Likewise the probability that the sample mean in a 4-deck game will be less than 4.78% (the 2-deck theoretical mean) is 8.76%. Increasing the sample size to 500 these numbers become 1.11% and 2.76%. At 1000 the numbers are 0.06% and 0.34%.
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