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Reason #1 why the Wizard likes Bovada:
Excellent customer support
The thing that separates Bovada from the rest is its customer support. Many other online gaming companies outsource their support. It can be difficult getting a response from them, and if you do it is often slow and handled by somebody with little understanding of gambling or even of English. But Bovada’s support is handled by Bovada, and their support staff is actually knowledgeable and helpful.
I’m so confident that you’ll have a good experience with Bovada that if you have a problem getting paid and you can’t resolve it with them on your own, I’ll talk to them myself. I personally have known the Bovada management for about three years and always found them to be professional, friendly, and knowledgeable. I have also personally visited one of their call centers so I could see first-hand how they handle customer issues. (More on my mediation service.)
If you have a problem with any other casino besides Bovada, I can’t help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn’t my job nor my problem. If you play at Bovada after clicking through my site I’ll stand behind you 100%. Any place else and you’re on your own.
Net Entertainment Software Review
Last Update: Dec 26, 2005
The following rules are based on those found at the
Cherry Casino 
. I played there in October 2003. The software is Java, allowing immediately play,
either for money or fun. The graphics are nice and to the
point. The game speed is fast for Java and the controls are
easy to understand.
Baccarat
Eights decks are used. House edge is as follows.
- Banker: 1.06%
- Player: 1.24%
- Tie: 14.36%
Blackjack
There are four blackjack games to choose from as follows.
- 4 decks, 1 spot, $1-$40 limits
- 4 decks, 1 spot, $10-$400 limits
- 4 decks, 3 spots, $1-$40 limits
- 4 decks, 3 spots, $5-$500 limits
The other rules for all tables are as follows.
- Dealer stands on soft 17
- Player may double on any first two cards
- Player may double after splitting
- Player may split only once
- Dealer always peeks under ten and ace, exposing a blackjack before player's turn
The house edge in all games is 0.40%.
The following basic strategy chart may be used, which I developed for other software brands.
Caribbean Stud Poker
The standard rules are followed, except a royal flush pays 200 instead of 100 to 1. Cryptologic follows the same pay table. The house edge is normally 5.22% but the extra 100 on the royal drops it to 5.21%.
There is also a progressive side bet. On October 31, 2003 the meter was at $19517.25 for a house edge of 58.06%. At any given time the house edge is 63.76% less 2.92% for every $10,000 in the meter. For the side bet to have no house edge it would have to be $218,047.37.
Casino Hold 'Em
Net Entertainment is the only software to offer Casino Hold 'Em. They follow the 100/20/10/3/2/1 ante pay table for a house edge of 2.16%. On the side bet they follow the 25/7 pay table for a 6.40% house edge. Please see my section on Casino Hold 'Em for the details on this game.
Craps
Three times odds are allowed. If the player bets on the don't pass or don't come the odds he may lay are correctly relative to the win (a rule few Internet casinos get right). Taking full odds the overall house edge on the pass and come is 0.471% and on the don't pass and don't come is 0.341%.
Keno
Net Entertainment offers competitive keno odds. The player may choose from 2 to 10 numbers. A 10 number quick pick button is available. The bet range is $1-$5. The expected return ranges from 94.35% with 3 numbers to 96.20% with 2 numbers. The following table shows the expected return for all number of marks from 2 to 10.
| Net Entertainment Keno | |
|---|---|
| Marks | Return |
|
2
|
96.20%
|
|
3
|
94.35%
|
|
4
|
95.13%
|
|
5
|
95.24%
|
|
6
|
95.29%
|
|
7
|
95.38%
|
|
8
|
95.53%
|
|
9
|
95.58%
|
|
10
|
95.29%
|
Let it Ride
The standard rules are followed. House edge is 3.51%.
Pai Gow Poker
The player never banks. A2345 is the second highest straight. The suggested low card hand is conveniently raised automatically, although the player may choose any cards he likes. The house edge is 2.85%. The Fortune side bet is also available but without other players to get the envy bonus. The house edge on the side bet is 7.86%.
Roulette
A single zero wheel is used. House edge of 2.70%.
Scratch & Win
I'm told by Net Entertainment that the expected return is 95%.
Slots
According to Net Entertainment management the following are the theoretical returns of their slots.
| Net Entertainment Slot Returns | |
|---|---|
| Game | Return |
| Fortune | 97.3% |
| Gold rush | 96.5% |
| Pirates Gold | 94.8% |
| Super Sevens | 91.6% |
| US Slot | 93.7% |
| Wild West | 96.7% |
Video Poker
Net Entertainment offers some unusual pay tables in video poker. Here they are with the associated expected returns assuming optimal strategy. The best game is Jacks or Better at 99.5599%.
| Double Bonus - 1 Play Return = 99.1065% | |
|---|---|
| Hand | Pays |
| Royal flush | 800 |
| Straight flush | 50 |
| 4 of a kind: aces | 160 |
| 4 of a kind: 2-4 | 80 |
| 4 of a kind: 5-K | 50 |
| Full house | 9 |
| Flush | 7 |
| Straight | 5 |
| 3 of a kind | 3 |
| 2 pair | 1 |
| Jacks or better | 1 |
| Jacks or Better - 1 Play Return = 99.5599% | |
|---|---|
| Hand | Pays |
| Royal flush | 800 |
| Straight flush | 40 |
| Four of a kind | 20 |
| Full house | 6 |
| Flush | 5 |
| Straight | 5 |
| Three of a kind | 3 |
| Two pair | 2 |
| Jacks or better | 1 |
| Jacks or Better - 3&5 Play Return = 98.5389% | |
|---|---|
| Game | Return |
| Royal flush | 333.33 |
| Straight flush | 50 |
| Four of a kind | 25 |
| Full house | 9 |
| Flush | 6 |
| Straight | 4 |
| Three of a kind | 3 |
| Two pair | 2 |
| Jacks or better | 1 |
| Deuces Wild - 1 Play Return = 97.9716% | |
|---|---|
| Game | Return |
| Natural royal flush | 800 |
| 4 deuces | 200 |
| Wild royal flush | 20 |
| 5 of a kind | 15 |
| Straight flush | 9 |
| 4 of a kind | 4 |
| Full house | 4 |
| Flush | 3 |
| Straight | 2 |
| 3 of a kind | 1 |
| Deuces Wild - 3 Play Return = 96.9801% | |
|---|---|
| Game | Return |
| Natural royal flush | 350 |
| 4 deuces | 200 |
| Wild royal flush | 20 |
| 5 of a kind | 15 |
| Straight flush | 9 |
| 4 of a kind | 4 |
| Full house | 4 |
| Flush | 3 |
| Straight | 2 |
| 3 of a kind | 1 |
| All American - 1 Play Return = 98.1100% | |
|---|---|
| Game | Return |
| Royal flush | 800 |
| Straight flush | 90 |
| 4 of a kind | 35 |
| Full house | 8 |
| Flush | 8 |
| Straight | 8 |
| 3 of a kind | 3 |
| 2 pair | 1 |
| Jacks or better | 1 |
| All American - 3 Play Return = 97.1935% | |
|---|---|
| Game | Return |
| Royal flush | 333.33 |
| Straight flush | 90 |
| 4 of a kind | 35 |
| Full house | 8 |
| Flush | 8 |
| Straight | 8 |
| 3 of a kind | 3 |
| 2 pair | 1 |
| Jacks or better | 1 |
| Joker Poker - 1 Play Return = 97.9469% | |
|---|---|
| Game | Return |
| Natural royal flush | 800 |
| 5 of a kind | 200 |
| Wild royal flush | 100 |
| Straight flush | 50 |
| 4 of a kind | 15 |
| Full house | 8 |
| Flush | 5 |
| Straight | 3 |
| 3 of a kind | 2 |
| 2 pair | 1 |
| Kings or better | 1 |
| Joker Poker - 3 Play Return = 97.1036% | |
|---|---|
| Game | Return |
| Natural royal flush | 416.67 |
| 5 of a kind | 200 |
| Wild royal flush | 100 |
| Straight flush | 50 |
| 4 of a kind | 15 |
| Full house | 8 |
| Flush | 5 |
| Straight | 3 |
| 3 of a kind | 2 |
| 2 pair | 1 |
| Kings or better | 1 |
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