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Reason #1 why the Wizard likes Bodog:
Excellent customer support
The thing that separates Bodog from the rest is its customer support. Many other online gaming companies outsource their support. It can be difficult getting a response from them, and if you do it is often slow and handled by somebody with little understanding of gambling or even of English. But Bodog's support is handled by Bodog, and their support staff is actually knowledgeable and helpful.
I'm so confident that you'll have a good experience with Bodog that if you have a problem getting paid and you can't resolve it with them on your own, I'll talk to them myself. I personally have known the Bodog management for about three years and always found them to be professional, friendly, and knowledgeable. I have also personally visited one of their call centers so I could see first-hand how they handle customer issues. (More on my mediation service.)
If you have a problem with any other casino besides Bodog, I can't help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn't my job nor my problem. If you play at Bodog after clicking through my site I'll stand behind you 100%. Any place else and you're on your own. (Visit Bodog)
Try blackjack at Bodog. One click and you're in:
 No popups, no download, no registration, no B.S., just the game.
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Macau photos

The Tin Hau temple

From left to right: My
brother in law Chen Tao, my friend and
business partner Michael Bluejay, and
myself, having an authentic vegetarian
dinner. Bluejay is the only authentic
vegetarian, though.

Girls modeling cell phones in Senado
Square.
Please see lots
more Macau photos on my new
site, WizardOfMacau.com.
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From the Wizard....
The
full scoop on Macau, China
I recently returned from eight days
in Macau. While I could talk about it all
day, and I do so on my new web site WizardOfMacau.com,
this article will just cover the basics about
what you should know about Macau, and the
gambling scene there.
Very briefly, Macau is a small "Special
Administrative Region" or SAR, in China, a
one-hour ferry ride from Hong Kong. The city
contains about 25 casinos, many of which are
very small and not worth visiting. Games easily
found in Macau are baccarat, blackjack,
roulette, sic bo, and Caribbean Stud Poker. A
smaller number of fan-fan, pai gow, maj jong pai
gow, craps, poker, and Casino War games are also
available. Slots and video poker also exist, but
not nearly as abundantly as in the United
States.
Here are the pros and cons of Macau, in my
humble opinion.
Pros
of Macau
1. Very good eating. In Macau you will
find plenty of delicious and authentic Chinese
food, not to mention a lesser amount of
Portuguese and other types of cuisine. All
things considered, I would take Macau over Las
Vegas in terms of food, if I had to make the
choice.
2. Cheap prices. Compared to the U.S.,
everything seemed to be significantly cheaper in
Macau, especially food, rooms, cab fare, and
tips.
3. Good blackjack rules at the Lisboa.
They have some very unusual blackjack rules at
the Lisboa, but the bottom line is a house edge
of 0.01% with proper
strategy.
4. Low table minimums. The usual table
minimum is 100 Hong Kong dollars, which is about
$13 U.S.. These are not just token tables that
are usually packed, but are the standard and are
readily available. Forget what you may have seen
in the movies. When Stanley Ho's casino monopoly
ended in 2002, lots of new casinos opened,
creating better conditions for the player.
5. Dead Chip offers. If you are a
high-limit baccarat player, the high-limit rooms
in Macau offer "dead chip" programs, which are
similar to point-based slot programs. Using
promotional chips, the casinos effectively give
back 0.4% to 0.7% of all bets lost. At a rate of
0.5%, for example, the house edge on the banker
bet in baccarat is lowered from 1.06% to
0.84%.
5. Proximity to Hong Kong. Macau is a
short and very convenient ferry ride from Hong
Kong. The Hong Kong terminus is right in the
center of the city, and the Macau terminal is
also well located, with free shuttle buses to
all the major casinos. Hong Kong is an exciting
city with lots of things to do. Combining Hong
Kong and Macau makes for a great trip to east
Asia. If you have more time, Guilin, in mainland
China, is one of the most beautiful cities I
have ever been to.
Cons
of Macau
1. Macau people are very rude. The
drivers never stop for pedestrians, even in a
crosswalk. The dealers seldom speak, not even to
say hello or good-bye. Except in the nicest of
tourist-oriented businesses, it seems like
nobody wants to be bothered.
2. English is not widely spoken. The
only places I could reliably find anybody to
speak English with was at the Wynn, and there it
usually far from fluent, and at the poker tables
at the StarWorld, mainly with Australian
expatriates. I was there before the Venetian
opening, but I would imagine the English there
is on par with the Wynn. You will have much more
success communicating in English with the locals
in Hong Kong.
3. There are almost no advantage plays I
could detect. Some properties will give you
30 to 50 Hong Kong dollars to sign up for a
player card, about $4 to $5 U.S. dollars.
Progressive games are popular in Macau, so
progressive hunters can find a positive meter
once in a while. However 100% of the blackjack
is on continuous shufflers, so card counting is
out of the question. The video poker there is
abysmal, very little to be found, and what
little there are on lousy paytables. The best I
ever saw was 7/5 bonus poker at the Wynn
(98.01%).
4. The big gambling is usually done in
private V.I.P. casinos, through an
organization called a "junket" between the
player and the casino. These junkets cater to
the Chinese and usually don't deal with the
general public. The high limit rooms offer
baccarat only. If you prefer the luxury of the
high limit rooms in Vegas, in Macau you'll be
stuck playing just baccarat, if you can get
through the door at all.
5. There isn't much to do in Macau besides
gambling and prostitution. Yes, the tourist
guides will list some museums and historical
sites, but the offerings are much better in Hong
Kong.
 All
things considered, I would not go all the way to
Asia just for Macau. However, if you are going
to be in the area anyway, especially Hong Kong, it
may be worth the side trip. All things considered,
Vegas is still the best gambling city in the world,
and not even Macau can compare.
Finally
received my Neteller payout
Seven months and eight days after my first withdrawal, I finally received my $29,285 payout from
Neteller. It would have arrived earlier in August, but I tried to make a withdrawal from Hong Kong, and that caused Neteller to lock my account. I had to wait until I got back in the U.S. to attempt to unlock it. Neteller was hard to contact and it took time to jump through all their hoops to reopen my account. However, finally, my check arrived by regular mail on August 22.
Ask
the Wizard!
Here's an excerpt from the newest
Ask
the Wizard, column
#194.
If I make 1,000,000
spins on the event that has 1 in 1,000,000
chance of winning, what are my chances of
winning at least once?
-- Ares75 from
Petrovce
If the probability of winning is
1/n, and you play n times, as n approaches
infinity, the probability of winning at least
once approaches 1-(1/e), where e =
2.7182818..., or about 63.21%. The exact
answer can be expressed as
1-(999,999/1,000,000)1,000,000 =
0.63212074. My estimate is 1-(1/e) =
0.63212056, which agrees to six decimal
places.
What's
new on the site
From
Michael Bluejay....
Bodog.com
is gone!
I'm working from Japan at the
moment, and the other day I couldn't load
Bodog.com. So I called the Wizard on my VoIP
phone (free call, even though I'm in Japan,
hah!), to see if he could load it. He could load
it just fine, so I figured the problem was on my
end. Then the site went down for the Wizard too.
And for the whole rest of the world.
Seems that Bodog lost a lawsuit brought by
a company that says Bodog has been using their
technology to deliver the games to users over
the Internet faster. Actually, Bodog didn't
so much lose as they got a default judgement
against them, since they didn't show up to the
trial for some reason.
So the suing company got control of all of
Bodog's domains. But they can't do anything
with them, because the name "Bodog" is
trademarked. So while losing the domains is a
loss for Bodog, it's not exactly a victory for
the company that got them.
While Bodog is trying to get their domains
back, they moved all their stuff over to
NewBodog.com.
Works just like the old one. Same site, new
address, no problems. I logged in to check on
that bet I made that Congress won't override a
presidential veto this year, which I detailed
back in the May
newsletter. My $50 bet is still there,
waiting on the outcome of the bet.
But that's not the only Bodog news...
Bodog
spins off its North American gaming operation!
Bodog recently licensed
the rights to operate its North
American gaming operation to another
company, Morris Mohawk Gaming. What this
means is that players in North America get
served by one company (Morris Mohawk) and
players in other places get served by the
original Bodog. But this will be seamless for
the player, since there's just one website. It
won't look any different to the players. But
behind the scenes, one or the other companies is
going to be running the servers and taking care
of the money, depending on the player's country.
Is this related to Bodog's recent loss of
their domains? Absolutely. They now have
another partner to try to get the domains back,
since Morris Mohawk has a huge stake in them.
Bodog founder Calvin Ayre says
as much in his blog.
Another plus for Bodog in licensing off their
N. American ops is that it should lessen their
legal liability, in light of the U.S. crackdown
on online gambling. If the U.S. wants to go
after Bodog's operation, now they won't be able
to go after Bodog itself, in theory.
Anyway, a good question that North
American players have might be, can I still
expect the same high quality customer service
from this new company? The answer is Yes.
Bodog didn't license their brand as an
afterthought, the contract with Morris Mohawk
stipulates specifically that M.M. must maintain
Bodog's high standards for service and support,
and if they don't, then Bodog can cancel the
agreement.
Readers know that the main reason we chose
Bodog as our advertiser is because Bodog is
consistently reputable, and it's rare for
players to have any problems getting paid. Rest
assured that if that ever changes, we'll be
looking for a more reputable advertiser. At
present, though, both the Wizard and I feel
strongly that there's nothing to worry
about.
Internet
Tip: Cheap phone calls with Skype!
Longtime readers know that I used to
give an "Internet Tip o' the Month" in the
newsletter. I haven't done that in a while,
partly because I ran out of really good tips.
But here's a doozy. I forgot about this one
until recently.
There's a service called Skype
which lets you make super-cheap telephone calls
directly from your computer. You just need a
microphone for your computer. If you have a Mac,
the mic is built-in. You just open the program,
punch in the phone number, anywhere in the
world, and then you'll hear the phone ringing
through your computer's speakers, and then
you'll hear the person on the other end when
they pick up the phone and start talking.
A set of earphones is a good idea,
because otherwise the person you're calling is
gonna get some feedback, because their voice
comes out of your computer speakers, and then
back into the microphone on your computer.
For most people the advantage is cost:
calls are super-cheap. It's pennies per
minute to call most places in the world. But the
real advantage is for travelers without cell
phones, like me. I've been traveling around
the world, and with my laptop and an Internet
connection, I can call anywhere I need to.
Sweet!
With the basic service you can receive calls
only from other Skype users, not from real
phones. But for a whopping $5.50/mo. you can get
an incoming number that anyone can call.
A few years ago when I ran across Skype I
ruled it out because it couldn't replace my
phone -- At the time, Skype didn't offer the
ability to receive calls, just make them. Plus,
I already had very cheap VoIP service with
Vonage, and I could use Vonage just by picking
up my regular phone without screwing around with
software (not to mention waking my computer up
from sleep).
But I came around because even though Skype
isn't as convenient as a regular phone,
sometimes you don't even have a regular
phone! If you're traveling without a mobile,
you can still make calls with Skype as long as
you have an Internet-connected laptop. For that
application, Skype is a godsend. I wish I'd
remembered about it sooner.
Free
book drawing winner
This month's winner of the Wizard's
book, Gambling
102, is Chris R. -- subscriber #1729
(alphabetically) of 11,459, and who signed up
for the list way back in November 2004.
Congratulations to Chris!
Until next time, set
your expectations high.
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back issues
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