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Reason #1 why the Wizard likes Bovada: Excellent customer support
The thing that separates Bovada from the rest is its customer support. Many other online gaming companies outsource their support. It can be difficult getting a response from them, and if you do it is often slow and handled by somebody with little understanding of gambling or even of English. But Bovada's support is handled by Bovada, and their support staff is actually knowledgeable and helpful.
I'm so confident that you'll have a good experience with Bovada that if you have a problem getting paid and you can't resolve it with them on your own, I'll talk to them myself. I personally have known the Bovada management for about three years and always found them to be professional, friendly, and knowledgeable. I have also personally visited one of their call centers so I could see first-hand how they handle customer issues. (More on my mediation service.)
If you have a problem with any other casino besides Bovada, I can't help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn't my job nor my problem. If you play at Bovada after clicking through my site I'll stand behind you 100%. Any place else and you're on your own.
The Wizard of Odds is Michael Shackleford, A.S.A., one of the foremost authorities on the mathematics of gambling. WizardOfOdds.com provides the mathematically correct strategies for most every casino game that exists, as well as information about the odds in each game. We do not encourage or promote gambling, and we're not just saying that to cover ourselves — we simply want to provide readers with the opportunity to be educated gamblers if they're going to gamble anyway. In fact, if you read the site thoroughly, the inescapable conclusion is that with very few exceptions, there is no way to beat the house.
We take quality seriously. We don't have popup windows or animated ads, and we don't spam. The net is littered with cheap gambling sites that seem to want nothing better than to give you an epileptic seizure. We're trying to set the standard for a quality gambling site. We hope others will follow.
Terms & Conditions
We try hard to make sure the information throughout Wizard of Odds is accurate but we make no guarantees. All information on this site is provided without any warranty or guarantee of any kind. (Hey, it's free.) You agree that neither we nor our webmaster are responsible or liable for any loss or harm you may suffer as a result of your using the information you find on this site or in our email newsletter. If you do not agree to this then please do not use the free information provided here.
Gambling involves risk, and that's why they call it gambling. When you gamble you will probably lose. The only way to ensure that you will not lose money at gambling is not to play.
As for online gambling, please check your local, state and provincial laws before you gamble online. (Don't ask us, we're not lawyers.) If your local laws prohibit online gambling then we recommend you consider an alternative form of entertainment. Nothing on this site should be construed as an inducement to violate any law.
We don't sell, rent, or give out your email address or last name, period.
Visitors who sign up for our email newsletter (The Wizard's News) provide their email address. We do not sell our mailing list or otherwise make it available to anyone else. The only time we will do so is if we are required to by law.
Sometimes we run a cross-promotion with other gambling sites in which we select a random winner who wins only if they have subscribed to the newsletter at each site participating in the promotion. In that case we have to tell the webmasters of the other sites whether a particular email address is on our list or not.
Visitors often write to us to ask questions about gambling. We may publish these questions (and our answers) in our Ask the Wizard column, but will identify questioners only by their first name, last initial, and city (or even less than that if they ask to be 100% anonymous instead of just 99% anonymous).
Most ads on our site contain tracking codes so we can track how many clicks each advertiser is getting. Click data is recorded in a database and includes the name of the browser used and the IP address the click came from. The IP data is used only to distinguish clicks from each other, and never to try to identify any particular individual.
- Added bit about identifying big winners at our advertisers, and removed bit about advertisers not sharing player data with us. ("The advertisers do not share personal information with us, and we never know exactly who bought what or played where.") (June 23, 2009)