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Reason #1 why the Wizard likes Bodog:
Excellent customer support
The thing that separates Bodog from the rest is its customer support. Many other online gaming companies outsource their support. It can be difficult getting a response from them, and if you do it is often slow and handled by somebody with little understanding of gambling or even of English. But Bodog's support is handled by Bodog, and their support staff is actually knowledgeable and helpful.
I'm so confident that you'll have a good experience with Bodog that if you have a problem getting paid and you can't resolve it with them on your own, I'll talk to them myself. I personally have known the Bodog management for about three years and always found them to be professional, friendly, and knowledgeable. I have also personally visited one of their call centers so I could see first-hand how they handle customer issues. (More on my mediation service.)
If you have a problem with any other casino besides Bodog, I can't help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn't my job nor my problem. If you play at Bodog after clicking through my site I'll stand behind you 100%. Any place else and you're on your own. (Visit Bodog)
Try blackjack at Bodog. One click and you're in:
 No popups, no download, no registration, no B.S., just the game.
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Ask the Wizard: Shuffling and Dealing at Online Casinos
Shuffling and Dealing at Online Casinos
I notice that some internet Casinos give you 2 cards
right away one on each hand before you begin to play each
hand, unlike a live casino which play the split, one hand at
a time. Is this a house advantage dealing two cards before
beginning play on the split hands? - Karter from Calgary,
Canada
Mathematically speaking it doesnít make
any difference. Jan. 20,
2001
I recently started gambling online and like your site
more than any other gambling site I've found. Somewhere I
remember you wrote that every online casino you'd seen
shuffled the decks after every game. By game to you mean
hand? Also, if they shuffle after every hand, doesn't this
minimize the benefit of card counting? Is there any
significant benefit to card counting in that case? - Greg
Foley from Brighton, Massachusetts
Most online casinos shuffle after every hand.
However the six-deck game at Unified Gaming casinos
shuffles at a random point in the deck. I have heard of
other casinos that also penetrate more than one hand into
a shoe but I don't recall which ones. If the cards are
shuffled after every hand there is no use in card
counting, other than applying my composition
dependent basic strategy exceptions.
Dec. 31, 2000
What do you know about the randomization process that
online casinos use to simulate shuffling? How closely does
it approximate the actual manual shuffling of cards in a
casino? And finally the obvious: wouldn't it be fairly
simple to write a randomization (shuffling) program that
would give the house a bigger edge - sort of stack the deck?
Enjoy your site. Thanks. ñ Jim Byrnes from
Cincinnati, USA
I know that one software company randomly picks
two cards in the deck and reverses them, and repeats this
numerous times. Since learning of this technique that is
also how I shuffle in my random simulation programs. As
long as any method of shuffling is done enough times all
methods are equal. In other words a random deck is a
random deck. Manual shuffling is more vulnerable to a
biased shuffle and consequently some players try to
exploit this by shuffle tracking and card clumping. There
are numerous ways an online casino might cheat but a bad
shuffle I don't think is one of them. I speculate that in
certain situations they remove certain cards from the
deck to favor the house. Dec.
24, 2000
When playing online blackjack, how do you tell when
the deck is shuffled? I play Microgaming casinos (which you
report as using 1 deck), but I do not know if each time I
play if it is a new deck, and there are no signs of knowing
when the deck is shuffled. ñ Brian of State College,
USA
Most online casinos shuffle after every hand.
Others shuffle at random times but do not indicate
exactly when to the player. I have noticed Microgaming
casinos flash the word "shuffling" about one hand in
four. However if you track the cards between these
announcements you will sometimes see the same card twice,
which is impossible in a single deck game, assuming you
believe them about when they shuffle. As far as I know
they actually shuffle after every hand but for reasons I
do not understand only indicate a shuffle occasionally.
If I remember correctly Cryptologic casinos do indeed
indicate when they are shuffling their eight deck
shoe. Nov. 19, 2000
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