Palace VIP Casino Review

Introduction

Palace VIP is one of a substantial number of Playtech casinos run by the iGlobal Media group, which is part of the larger BwinParty group. Palace VIP offers a similar product to all the venues in this group.
 

Software Providers

Palace VIP casino uses Playtech software for both their download and instant play casinos. Playtech is a market leading software provider offering a large selection of games, high quality graphics and an easy to use interface.

Slots

Playtech publishes the house edge information for their slots games within the help files for their games. They range from 0.68% to 9.07%, although the lower house edges are strategy dependent and you should be aware that the Dollar Ball side bet offered on many of their games charges 26.43%.

Comp Point Program

Palace VIP casino uses the standard Playtech comp point program. The standard Playtech comp point program offer the player one comp point for every one currency unit wagered and you can convert your comp points at a rate of 100 comp points to 1 currency unit.

The conversion rates normally improve as you move up the VIP levels.

License Information

Palace VIP casino are licensed the Gibraltar Gambling Commission. You can find contact details for this body at https://www.gibraltar.gov.gi/new/remote-gambling.

Other Products

Palace VIP casino does not offer any other products.

Player Issues

No Response to Player Complaints

The Bwin/Party group is widely known to be non-responsive to player complaints at most of the major dispute mediation portals. This has resulted in a long list of player complaints that never receive any response.

Withdrawal restrictions on Progressive Jackpot wins

Palace Win casino carries the following terms related to the withdraw of winnings from progressive jackpots:
 

6.5.3 You are aware of and agree that the maximum amount that a Player can cash-out in a 30 day period is $10,000 USD, AUD, CHF and CAD, or &euro7500 EUR, or £6500 GBP, or 70000 SEK, or 80000 ZAR (Maximum Amount) . For the avoidance of doubt, any subsequent cash-outs can only take place 30 days after the date of the cash-out directly preceding it. All amounts larger than the Maximum Amount will be paid in terms until the full withdrawal amount is reached. This condition also applies to winnings of progressive jackpots.

While most casino carry a maximum payout amount within a specific time frame to protect themselves from huge wins, the Playtech progressive jackpots are operated via a network. This means that the casinos offering these games pay to the network the progressive contributions for any play at their casino and if a progressive jackpot is won, the network pay the casino who in turn pays the player. Casinos enforcing withdrawal restrictions on progressive payouts are holding on to money that is not and never was theirs in the hope that the player will lose some of it to them before they process the full balance.

Alongside this, given that Playtech casinos often offer progressive jackpots that are very large (high six to seven figures), a maximum monthly payout of $10k can result in the full balance not being paid for decades.

Affiliate Issues

The Bwin/Party have a very negative reputation amongs the affiliate community due to instances where they have changed the terms of their agreement with affiliates and retroactively applied these changes to affiliates that they are already working with.

For references see Bwin Group Player/Affiliate Issues
 

Wizard Endorsement Status

Palace VIP Casino has not earned endorsement from the Wizard of Odds.