Responsible Gambling, Customer Support & Security
Diamond Reels Casino has a page dedicated to responsible gaming, wherein they provide tips for identifying and preventing problem gaming behavior as well as giving players the power to self exclude or set deposit limits should you need to.
Customer service is provided through telephone, email, live chat, and through a submission form, with support staff available to help you for a good portion of the day. The staff was friendly and knowledgeable about the promotion questions I answered, and I was back to gaming within about 5 minutes when I messaged them for help.
Security is handled through 128-bit SSL encryption technology, which scrambles the personal and financial data belonging to you. This is an excellent thing, as it keeps would-be thieves from stealing your data and making you a victim of identity theft.
Terms and Conditions, Banking
Looking through the terms and conditions at Diamond Reels Casino, there does not appear to be anything unfair or predatory about their operations.
The banking system is very limited, as the casino services the American betting market. Players can deposit only through Bitcoin, POLi, MasterCard, Neteller, and Visa, while withdrawals can only be made via bank wire, Visa, MasterCard, and Neteller. The payout times take up to a week to be processed, and there is a hard $5,000 per week withdrawal limit, which is pretty low for a casino that offers progressive jackpots.
Banking options at Diamond Reels Casino
Slots
Football Frenzy |
High Fashion |
Jumping Beans |
Megasaur |
Naughty or Nice Spring Break |
Shark School |
There are a healthy number of slots to play at Diamond Reels Casino, although most of the available games are video slots. The games are fairly standard, and if you have played at an RTG casino in the past you will surely recognize them. Progressive jackpots are also offered at Diamond Reels, and there are millions of dollars in prizes available at any given time.
Mobile play really shines in the slot section of the casino, as games are specifically tailored for your smaller screen. Touch controls allow you to place line bets, set auto spins, and conduct all the other standard operations you can through the casino’s desktop platform. It should be noted that there aren’t nearly as many classic slots as video slots in the mobile casino.
Comp Point Program
Diamond Reels Casino awards 1 comp point for every dollar wagered, and 1,000 points can be redeemed for $1 cash at the casino.
Licence Information
Currently it appears as if Diamond Reels Casino is operating without a gaming license.
Countries not supported
Diamond Reels Casino does not accept players from the following countries: Alberta, Australia, Bangladesh, Belarus, Belgium, Brazil, British Columbia, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Czech Republic, Finland, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, India, Indonesia, Ireland, Israel, Japan, Manitoba, Martinique, Mauritius, Mayotte, Morocco, Netherlands Antilles, Nevada, New Brunswick, Newfoundland and Labrador, Nigeria, Northwest Territories, Nova Scotia, Nunavut, Ontario, Pakistan, Philippines, Poland, Prince Edward Island, Quebec, Reunion, Russia, Saskatchewan, South Africa, Swaziland, Switzerland, Thailand, Turkey, Ukraine, Venezuela and Yukon Territory.
Player Issues
There are currently no known player issues pertaining to how Diamond Reels Casino conducts its gaming operations.
Wizard Endorsement Status
Diamond Reels Casino has not earned endorsement from the Wizard of Odds.
Diamond Reels Casino Screenshots
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Comments: 107
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User reviews marked with this logo are syndicated from LCB.org
quball February 7, 2024 13:01
Another Slow-Pay or No-Pay Casino!! I have deposited and played at this casino several times in the last few years but have not cashed out here for a year or longer. Last week I deposited and played with a deposit bonus I received inside an e-mail from them.
Another Slow-Pay or No-Pay Casino!! I have deposited and played at this casino several times in the last few years but have not cashed out here for a year or longer. Last week I deposited and played with a deposit bonus I received inside an e-mail from them. It came with a 30x playthru ( around $4000 play-thru) in whitch I completed in two separate days. I put in a Bitcoin Withdrawal Request and was expecting it in two days (as per their banking rules) but I did not received it. Waited another day then contacted live support. Was told that their Bitcoin Processer was down. The next day I did not receive it and contacted them again but this time they told me their Finance Dept. was reviewing my acct. Two different EXCUSES for not making a prompt payout!! That's a shame!! I then told them to CLOSE the Acct. Slow-Pay or No-Pay is Totally Unacceptable!!!!! Casino acct. qub***
Read morequball February 8, 2024 08:21
My opinion is stay away from clip joints like this!! This is my review of this casino!!
Complaints Moderator February 8, 2024 02:15
Hello, Please write your complaint here: https://lcb.org/onlinecasinobonusforum/direct-casino-support/diamond-reels-casino/msg710760#msg710760 Thanks!
AeroSRR October 30, 2023 18:52
As alot of the sister-sites I also enjoyed here some FS's and a no deposit bonus to play some games on my (favorite) slots; and even some videopoker when I was all the way down. What I usually do with the 'reserves' of the roll.
As alot of the sister-sites I also enjoyed here some FS's and a no deposit bonus to play some games on my (favorite) slots; and even some videopoker when I was all the way down. What I usually do with the 'reserves' of the roll. Thanks to LCB I spend alot of playtime on sites like these, ungratefully policy's changed with bonuscodes but I will manage with a deposit onces in a while.
Read moreNeoborn October 10, 2023 19:56
Another RTG casino, didn't win anything and already play @ 4 others.. wish some other casinos would pop up with completely different experiences and games, or like the bitcoin casinos would be more USA Based.. maybe an XMR Casino with no sign up requirements that actually pays out instantly 😁
Daniela Perez July 23, 2023 06:01
I like it! But I don't like that they take long to verify the account. Sign up and redeem with the code LCB-HEIST to receive a no deposit bonus.
Cortney Rayne June 9, 2023 10:54
I think this casino is pretty much a same as usual Rtg casino with the same boring slots as most other USA casinos. Nothing that stands out for me personally to be honest. I think casinos need to start branching away from rtg cus they are all the same
ryansowards86 May 18, 2023 12:51
Waiting on a $100 withdrawal request currently. It's been 3 days and still shows as "requested", so I'm keeping a close eye on it and reaching out to support periodically to attempt to expedite the process. Will update this rating and feedback once I receive the winnings.
Waiting on a $100 withdrawal request currently. It's been 3 days and still shows as "requested", so I'm keeping a close eye on it and reaching out to support periodically to attempt to expedite the process. Will update this rating and feedback once I receive the winnings. It really makes me appreciate fast withdrawal sites like Brango, Extreme, Yabby, Limitless, and CasinoBlitz. Waiting sucks! haha
Read moreBretames94 April 27, 2023 19:40
I like this website a lot and had fun playing it. The experience is usually great for me when I choose this site. I recommend diamond reels to anyone looking for a casino to play in general. I haven't withdrew money here yet but I hope to.
Jess Streeter February 16, 2023 19:37
I am not thrilled with this casino. After registering a new account with what seemed a great customer promotion, I thought I met their required playthtough, I tried to withdrawal and the process was tedious. It was ridiculous and I ended up spending it all. That was after two weeks of pleading my case! Ugh!
Bama25 January 29, 2023 07:36
This is a good rtg casino with a great reputation. They have been a little stingy with bonuses at times but the platform is good and support is available. Good luck
DedePlasencia857 January 26, 2023 05:31
I like this casino because of the bonuses they have but make sure you play on google chrome even for us iPhone users. They could do more free spins and put a FAQ for new users. It takes a while to withdrawal.