Last Updated: July 23, 2012

Two Up

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Reason #1 why the Wizard likes Bovada: Excellent customer support

The thing that separates Bovada from the rest is its customer support. Many other online gaming companies outsource their support. It can be difficult getting a response from them, and if you do it is often slow and handled by somebody with little understanding of gambling or even of English. But Bovada's support is handled by Bovada, and their support staff is actually knowledgeable and helpful.

I'm so confident that you'll have a good experience with Bovada that if you have a problem getting paid and you can't resolve it with them on your own, I'll talk to them myself. I personally have known the Bovada management for about three years and always found them to be professional, friendly, and knowledgeable. I have also personally visited one of their call centers so I could see first-hand how they handle customer issues. (More on my mediation service.)

If you have a problem with any other casino besides Bovada, I can't help you. I get complaints from players of other online casinos every day who have difficulty getting paid. However that isn't my job nor my problem. If you play at Bovada after clicking through my site I'll stand behind you 100%. Any place else and you're on your own.

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When a friend made a trip to Sydney, Australia, I asked him to report on the casino scene down under. What I got were several pamphlets from the Star City casino, mostly on the same games in the U.S., but one on a game called Two Up. The game is based on the toss of coins, with four bets to choose from.


Players take turns tossing two coins at the same time into a circular playing field. The player places one coin heads up and one tails up on something called a "kip" and tosses them "a reasonable height above his/her head." Bets are in rounds, which can last up to five tosses. Following are the betting options.


The heads bet will win if two heads are tossed before two tails. However if one of each are tossed, known as "odds", five times in a row all bets lose. The following table shows the possible outcomes. The lower right cell shows a house edge of 3.125%.

Heads Bet

Event Combinations Probability Pays Return
Win 31 0.484375 1 0.484375
Loss 33 0.515625 -1 -0.515625
Total 64 1 -0.03125


The opposite of the heads bet. Player must get two tails before two heads or five odds.

Spinner's Bet - Heads

The Spinner's Bet on Heads is like a three round parlay bet on heads. In other words the player is betting that heads will win three rounds in a row. The payoff odds are 7.5 to 1, which is better than the 7 to 1 you would get with manually parlaying winnings. The following table shows the possible outcomes. The lower right cell shows a house edge of 3.40%.

Spinner's Bet - Heads

Event Combinations Probability Pays Return
Win 29791 0.113644 7.5 0.852327
Loss 232353 0.886356 -1 -0.886356
Total 262144 1 -0.034029

Spinner's Bet - Tails

The opposite of the Spinner's Bet on Heads. Tails must win three consecutive rounds and a win pays 7.5 to 1.


The Odds bet wins if the coins land on one heads and one tails five times in a row. The chances of any single flip resulting in one of each is 1/2. So the probability of this happening five times in a row is (1/2)^5 = 1/32. Wins pay 25 to 1. The following table shows a house edge of 3.125%.

Odds Bet

Event Combinations Probability Pays Return
Win 1 0.03125 30 0.937500
Loss 31 0.96875 -1 -0.968750
Total 32 1 -0.031250

Dragon Phoenix, a similar game at the Venetian Macau.

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