Mediation service for problems with our advertisers
Last update: August 27, 2008
Mediation Service
by Michael Shackleford, Wizard of Odds
Not everyone can advertise on Wizard of Odds. I personally choose and endorse all the advertisers myself and I do so carefully, because if I advertise low-quality sites then it reflects poorly on me. Only gaming operators I trust have a place here. When considering a potential online casino advertiser, I look for things such as reliable payouts, good customer service, fair practices (especially where bonuses are concerned), and a strong anti-spam policy. I also won't advertise any site that uses popup windows or popouts, or tries to take control of the user's browser window by moving it or resizing it, because that is just rude.
I feel confident that my advertisers are safe places for players to put
their money, and I intend to keep it that way. My
promise to my readers is that if they are unable to
resolve a dispute with one of these advertisers
after clicking through an ad on my site and playing
at that advertiser, I will help as an
artbitrator. (This covers only advertisers who actually take bets. I can't help players who click over to an informational site and then click onto a betting site from there.)
What is expected of the player
- The player understands that my mediation service is available only to players who signed up at one of my advertisers after clicking an ad on my site. If you found the advertiser from somewhere else other than my site, then I'm sorry that my mediation service does not apply.
- The player will carefully read and abide by the casino's rules.
- The player will supply any requested documents.
- The player will act in good faith. It is fine to play for a bonus but the player will not attempt to defraud the casino.
- The player will try to resolve a dispute on his or her own before asking for my help.
Standards of Integrity for Advertisers
- Timely Customer Service.
The casino will respond to player inquiries
in a timely manner.
- The casino will abide by its own rules.
In particular if a player is deemed to be a "bonus abuser" (taking advantage of a bonus but not giving more than the required play) it is fine to cut off that player from future bonuses, or even terminate his account. However once a player earns a bonus that bonus may not be seized, nor any winnings that resulted from it. In the event a player is cut off for bonus abuse mid way through completing the terms of a bonus the casino shall give the player that bonus on a pro-rata basis based on play completed. Obviously I will not side with a player in the case of fraud, such as playing under a false identity or multiple identities, or colluding with other players. Fair play is expected of both player and casino.
- Mediation and Arbitration.
If a player who opened an account after clicking through a banner on my site is unable to resolve a problem with the casino after three attempts then the casino agrees to allow me to mediate, and if I deem it necessary, to arbitrate. If the casino has an existing and independent arbitration service that is a good thing and I encourage that process to be used. However players have the right to have me intervene if their attempts at resolution are unsuccessful. Since 2000 I have received inquiries from dissatisfied players only about once a year, and it is usually just a matter of a simple oversight that is quickly resolved. I'd rather not have to spend time mediating between players and casinos which is why I allow only high-quality casinos to advertise with me in the first place.
- No spamming.
The casino will not share/sell/give/rent/loan the player's email address to any other party besides their gaming software provider, unless required to do so by law.
- Timely Payment.
The casino will make every effort to pay players in a timely manner. Due to U.S. laws, it can be difficult to process payments between U.S. players and Internet casinos. This sometimes can present a problem for U.S. players, with any Internet casino.
Here is detailed information about the current casino advertisers.
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